Review specific solutions and products in the market!

This unique solutions clinic is dedicated to providing you specific answers to ensure you successfully choose the best solutions providers for your operations. Join your peers as you discuss and debate best practices on how to approach your various solutions providers and outsourced partners.

The second half of this clinic features three roundtable groups focused on boiling down to the nuts and bolts of each service provider’s offerings, discussing their strengths and weaknesses and sharing OEM outsourcing experiences. Share your own success stories, voice your challenges and share trade secrets on who’s the best in breed across the sectors in the service supply chain! At the end of the solutions clinic, walk away with actionable steps to make an informed decision on picking the best solution for your aftermarket organization!

Chairperson’s Opening Address

Creating A Seamless Aftermarket Service Organization Through Best Practices to Align Your Solutions Providers With Your Corporate Values
John Rosynek, Director of Global Vendor Management, Unisys

PANEL: Developing An Optimal Vendor Managed Inventory (VMI) Strategy To Streamline Inventory Processes: How To Make It Work And What To Avoid
Lance Johnson, Global Services Material Manager, Sun Microsystems
David Giese, Senior Manager of Procurement, Dell, Inc.

Sector-Based Roundtable Discussions

Table 1: Inventory And Service Parts Management
Moshe Azoulai, Installation & Planning Manager, Elekta

Table 2: Logistics/Reverse Logistics - Including Warranty, Return And Repair Management
Ron DuRoss, Director Manufacturing Operations, KLA-Tencor Corporation

Table 3: Customer Service
Rusty Walther, Senior Vice President, Global Support, Network Appliance

Points to Ponder:

• Who are the various solutions providers out there?
• What are their strengths and weaknesses?
• How do the providers fit in to your current infrastructure?
• How do they affect your bottom line: What’s the ROI of each relationship?
• What techniques do you use in order to improve the results with your outsourced partners and the revenue they help you generate?

Luncheon For All Participants

End Of Solutions Clinic