Review specific solutions and products in the market!

This unique solutions clinic is dedicated to providing you specific answers to ensure you successfully choose the best solutions providers for your operations. Join your peers as you discuss and debate best practices on how to approach your various solutions providers and outsourced partners.

The second half of this clinic features three roundtable groups focused on boiling down to the nuts and bolts of each service provider’s offerings, discussing their strengths and weaknesses and sharing OEM outsourcing experiences. Share your own success stories, voice your challenges and share trade secrets on who’s the best in breed across the sectors in the service supply chain! At the end of the solutions clinic, walk away with actionable steps to make an informed decision on picking the best solution for your aftermarket organization!

Chairperson’s Opening Address

Creating A Seamless Aftermarket Service Organization Through Best Practices to Align Your Solutions Providers With Your Corporate Values

Tom Sunseri Vice President/GM Service Supply Chain Operations Unisys

Picking a solutions provider can be a daunting task, but ensuring they align with your corporate culture is even harder. What are the steps you need to take to ensure your partners have the same goals you do, and what do you have in place to gauge their success? In this opening presentation, John discusses how Unisys successfully managed their external partnerships and provides an outline for your success:

• Understand how outsourcing impacts your business identity - Can you maintain your corporate culture?
• Evaluate your core competencies to determine business units that should be outsourced vs. kept in-house
• Monitor the success of your outsourced operations by implementing Quarterly Business Reviews to track
  • Profit margins
  • Customer satisfaction

PANEL: Developing An Optimal Vendor Managed Inventory (VMI) Strategy To Streamline Inventory Processes: How To Make It Work And What To Avoid

In this panel, Dell and Sun Microsystems share with you their experiences on implementing their VMI strategy based on the same model. While one of these met success, the other did not. Dan and David will walk you through how to roll out your VMI program, telling you what to look for and what to avoid.

	Dan Bowers Program Manager Sun Microsystems
	David Giese Senior Manager of Procurement Dell, Inc.

• Implement standard processes to monitor & maintain necessary inventory levels regardless of internal or external management
• Identify solutions providers who position parts for multiple OEMs to ensure you reduce the costs of carrying inventory
• Create clear contracts with your VMI providers to ensure they share your risks
• Manage and monitor them effectively overtime through:
  • Benchmarks for measuring success
  • Rewards systems based on metrics

Sector-Based Roundtable Discussions

Throughout the course of this 85-minute dialogue, you and your peers will delve into the following questions, share best practices and success stories while also tackling the challenges of selecting and managing your solutions providers, depending on what role you play in your organization’s service supply chain:

• Who are the various solutions providers out there?
• What are their strengths and weaknesses?
• How do the providers fit in to your current infrastructure?
• How do they affect your bottom line: What’s the ROI of each relationship?
• What techniques do you use in order to improve the results with your outsourced partners and the revenue they help you generate?

Moshe Azoulai Installation & Planning Manager Elekta

Rusty Walther Senior Vice President, Global Support Network Appliance

Luncheon For All Participants

End Of Solutions Clinic