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Service parts management is an integral link in the aftermarket supply chain, but are you making it a profit-center or a cost-center? As companies continue to go global with new customers, suppliers, partners and processes, the competition is intense and your parts planning organization must be top-notch in order to stay ahead of your competition. From planning to pricing, inventory management to forecasting, the Service Parts Management Symposium gives you the tools and strategies necessary to maximize your spare parts organization. |
| 8:00 |
Continental Breakfast & Symposium Registration |
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| 9:00 |
Welcome Remarks
Beth Kuntz, Executive Director, Interlog Summer 2008 |
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| 9:05 |
Chairperson’s Opening Address
Steve M. Guthrie, Senior Vice President, Global Sales & Marketing, Flash Global Logistics |
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| 9:20 |
Aligning Your Service and Support Strategy to Provide Optimal Customer Value
Kate Vitasek, College of Business Administration, University of Tennessee
Followed by Interactive Solutions-Defining Breakout Discussion
| DID YOU KNOW?: In 2007, the Supply Chain Management program at the University of Tennessee was ranked among the nation’s top 10! |
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| 10:05 |
CASE STUDY: Overcoming Cost Pressures When Pricing Spare Parts To Generate Greatest Revenue And Retain Customers
Susan Pawlisheck, Director of Global Support Solutions Sales and Marketing, Axcelis Technologies Inc |
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| 10:40 |
Coffee, Refreshments & Networking Break |
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| 11:10 |
Defining Best Practices To Parts Inventory Optimization: Ensuring The Right Part Is In The Right Place At The Right Time
David Stegall Head, Solutions Engineering Team, Servigistics
Interactive Polling Session |
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| 11:45 |
Ideas Xchange
Inventory Optimization
Table #1: Best Practices In Global Inventory Management To Ensure You Meet Your Customers’ Parts Requirements Every Time
James Verner, CPIM, Director of Planning & Procurement, Apple Inc
Table #2: Developing More Effective Partnerships And Processes With Your Suppliers To Enhance Your Parts Supply Operations
Parts Planning
Table #3: Control Inventory Costs Through Full Visibility And Transparency Into Your Aftermarket Service Operations
Jordan Buser,
Director of Service Supply Chain,
Pitney Bowes
Table #4: Integrating Product Development With Service Parts Planning To Achieve Optimal Product Lifecycle Management (PLM)
Amos Schneller, Director of Customer Support, Minntech Corporation |
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| 12:45 |
Luncheon For All Attendees |
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| 1:45 |
CASE STUDY: Creating A Service Supply Chain Blue Print To Proactively Manage A Product From Roll Out Through End Of Life
Sue Otway, Manager of Service Parts Planning, IBM
Followed by Interactive Solutions-Defining Breakout Discussion
| DID YOU KNOW?: IBM is the world's top provider of computer products and services. |
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| 2:30 |
CASE STUDY: Improving End To End Parts Management By Effectively Anticipating Customer Demand
Les Schalm, Director of Worldwide Support & Logistics, EFI/VUTEk
Followed by Interactive Solutions-Defining Breakout Discussion |
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| 3:15 |
Afternoon Networking & Refreshment Break |
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| 3:45 |
PANEL: Matching Parts Planning With Your Customer Needs To Accurately Meet Your Service Level Agreements
Deepak Bhatia, Manager, Operations Research/Service Parts Planning, AGS
Applied Materials
Amos Schneller, Director of Customer Support, Minntech Corporation
Kelly Dudek, Senior Vice President Of Operations, ExpressPoint |
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| 4:30 |
CASE STUDY: Improving Your Parts Planning Operations To Achieve Long Term Product Support
Patrick J. Cabral, Director of Global Technical Support, Eaton Corporation
Followed by Interactive Solutions-Defining Breakout Discussion |
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| 5:15 |
Benchmark Your Service Parts Planning Operations
Interactive Polling Session |
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| 5:30 |
Interlog Summer 2008 FedEx Kickoff Reception |
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| 7:00 |
End Of Service Parts Management Symposium |
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© 2006 WBR. All rights reserved. 
