Track A: Reverse Logistics: Warranty, Returns & Repair Management

Track B: Customer Service & Product Support

An OEM’s aftermarket is only as strong as its reverse logistics operations. Speed up your returns and asset recovery with Network Appliance and Kyocera Wireless, simplify your warranty management with GE Consumer and Industrial and improve how your company handles “no trouble found” returns. If you are in charge of reverse logistics, either in warranty, returns or repair management, you know how important your role is to the profitability and growth of your organization. Don’t miss your chance to learn from industry leaders on how you can improve the functionality of your reverse logistics processes.

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Join Cisco, Juniper Networks, Servigistics and others in this track focused on improving your customer service and product support operations. Throughout the course of the afternoon, learn about new technology, define benchmarks for measuring your service capabilities, discuss self-service strategies, and more. If you oversee customer service, product support or service logistics, you are facing more competition from your competitors. Don’t miss this opportunity to convene and discuss with your competitors and colleagues in this afternoon dedicated to boosting customer service and support.

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Track A: Outsourcing & Off-Shoring

Track B: Aftermarket Supply Chain Integration & Execution

This track on outsourcing and off-shoring features presentations from Adobe, Unisys, KLA-Tencor and more, as they share their  strategies in optimizing and protecting their external partnerships. Learn how to use outsourcing/off-shoring effectively to become a more profitable aftermarket leader while saving you time and money to really focus on your core strengths!

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In the face of increasing commoditization, it is imperative that your entire service supply chain works together to ensure optimal service and support. Join Gerber Scientific, Sharp Electronics Corporation, RedPack Logistics and more as they provide tools and techniques to optimize your aftermarket business. Ensure that your role improves total aftermarket outcomes and discuss which processes help versus hinder your profitability and success.

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