Interlog
June 11 - 13, 2012
Omni Mandalay Hotel at Las Colinas, Dallas, TX
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Australia
Austria
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Bouvet Island
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Interlog
> Main Conference Day 1 – Tuesday, June 12, 2012
Main Conference Day 1 – Tuesday, June 12, 2012
Achieving Customer Solution and Satisfaction By Driving Processes & Technology
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8:00 Coffee & Registration
Coffee & Registration
8:30 Chairperson’s Welcome Address
Chairperson’s Welcome Address
8:45 Keynote Presentation TBD
Keynote Presentation TBD
9:15 Panel: Fine Tuning Your Change Management Practices To Secure Buy-In and Support Company-Wide Transformation
Panel: Fine Tuning Your Change Management Practices To Secure Buy-In and Support Company-Wide Transformation
9:45 Case Study: Applying the Kano Model to Your Service Organization to Better Define Focus Areas For 2013
Case Study: Applying the Kano Model to Your Service Organization to Better Define Focus Areas For 2013
10:15 Ensuring Your Service Operations Are Operating In Line With Global Regulatory Compliance
Ensuring Your Service Operations Are Operating In Line With Global Regulatory Compliance
10:45 Networking Morning Coffee
Networking Morning Coffee
11:15 Interactive Roundtable Session:
Interactive Roundtable Session:
Incorporating Quality Feedback Management Systems to Improve Your Service Organization
Navigating Through Warranty Challenges When Partnering With Overseas Contract Manufacturers
Developing Efficiencies in Your Lean Planning & Return Streams
1:15 Lunch For Delegates & Speakers
Lunch For Delegates & Speakers
Stream 1 VP of Service Think Tank
Stream 2 Electronics, Telecom WBR_AMPE...
Stream 3 Aerospace, Automotive WBR_AMP...
2:30 Service Case Study: Trading Technology Cost vs. Performance
Stream 1 VP of Service Think Tank
Service Case Study: Trading Technology Cost vs. PerformancePanel Discussion TBD
*Invite Only
2:30 Presentation Topic TBD
Stream 2 Electronics, Telecom & Med Device Manufacturers
Presentation Topic TBD
2:30 Presentation Topic TBD
Stream 3 Aerospace, Automotive & Heavy Equipment Manufacturers
Presentation Topic TBD
Stream 1 VP of Service Think Tank
Stream 2 Electronics, Telecom WBR_AMPE...
Stream 3 Aerospace, Automotive WBR_AMP...
3:00 Service Case Study: Trading Technology Cost vs. Performance
Stream 1 VP of Service Think Tank
Service Case Study: Trading Technology Cost vs. PerformancePanel Discussion TBD
*Invite Only
3:00 Utilizing Lean Tools to Improve Reverse Logistics Processes
Stream 2 Electronics, Telecom & Med Device Manufacturers
Utilizing Lean Tools to Improve Reverse Logistics Processes
3:00 Developing Efficiencies in Your Lean Planning & Return Streams
Stream 3 Aerospace, Automotive & Heavy Equipment Manufacturers
Developing Efficiencies in Your Lean Planning & Return Streams
Stream 1 VP of Service Think Tank
Stream 2 Electronics, Telecom WBR_AMPE...
Stream 3 Aerospace, Automotive WBR_AMP...
3:30 Service Case Study: Trading Technology Cost vs. Performance
Stream 1 VP of Service Think Tank
Service Case Study: Trading Technology Cost vs. PerformancePanel Discussion TBD
*Invite Only
3:30 Panel: Gaining a Better Understanding of Documentation and Potential Pitfalls When Exporting to China, Russia and India
Stream 2 Electronics, Telecom & Med Device Manufacturers
Panel: Gaining a Better Understanding of Documentation and Potential Pitfalls When Exporting to China, Russia and India
3:30 Panel: Best Practices In Warranty Management: Improving Customer Satisfaction And Minimizing Unnecessary Costs
Stream 3 Aerospace, Automotive & Heavy Equipment Manufacturers
Panel: Best Practices In Warranty Management: Improving Customer Satisfaction And Minimizing Unnecessary Costs
4:00 Afternoon Coffee & Networking
Afternoon Coffee & Networking
Stream 1 VP of Service Think Tank
Stream 2 Electronics, Telecom WBR_AMPE...
Stream 3 Aerospace, Automotive WBR_AMP...
4:30 Interactive Roundtable Discussions
Stream 1 VP of Service Think Tank
Interactive Roundtable Discussions
*Invite Only
4:30 Identifying Cutting Edge Techniques and Software Tools to Maximize Customer Service While Minimizing Inventory
Stream 2 Electronics, Telecom & Med Device Manufacturers
Identifying Cutting Edge Techniques and Software Tools to Maximize Customer Service While Minimizing Inventory
4:30 Case Study TBD
Stream 3 Aerospace, Automotive & Heavy Equipment Manufacturers
Case Study TBD
Stream 1 VP of Service Think Tank
Stream 2 Electronics, Telecom WBR_AMPE...
Stream 3 Aerospace, Automotive WBR_AMP...
5:00 Interactive Roundtable Discussions
Stream 1 VP of Service Think Tank
Interactive Roundtable Discussions
*Invite Only
5:00 Establishing Your Roadmap to Efficiently Operate in Developing Markets
Stream 2 Electronics, Telecom & Med Device Manufacturers
Establishing Your Roadmap to Efficiently Operate in Developing Markets
5:00 Improving Your Customer Experience While Reducing Costs Through Employee Engagement
Stream 3 Aerospace, Automotive & Heavy Equipment Manufacturers
Improving Your Customer Experience While Reducing Costs Through Employee Engagement
Stream 1 VP of Service Think Tank
Stream 2 Electronics, Telecom WBR_AMPE...
Stream 3 Aerospace, Automotive WBR_AMP...
5:30
Stream 1 VP of Service Think Tank
Interactive Roundtable Discussions
*Invite Only
5:30 Panel: Developing New Metrics to Evaluate Your Repair Center Efficiencies To Achieve Lowest Cost Repair
Stream 2 Electronics, Telecom & Med Device Manufacturers
Panel: Developing New Metrics to Evaluate Your Repair Center Efficiencies To Achieve Lowest Cost Repair
5:30 Driving Change & Process Adoption Across Your Field Service Organization
Stream 3 Aerospace, Automotive & Heavy Equipment Manufacturers
Driving Change & Process Adoption Across Your Field Service Organization
6:00 Cocktail Reception
Cocktail Reception
7:30 End of Day
End of Day
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