Main Conference Day 2 – Wednesday, June 13, 2012

9:00 Coffee & Registration Coffee & Registration

9:30 Chairperson’s Welcome Address No session description available.

9:45 Keynote Guest Speaker Keynote Guest Speaker

10:15 Building Out Your Disaster Recovery Plan to Minimize Disruption to Your Supply Chain Building Out Your Disaster Recovery Plan to Minimize Disruption to Your Supply Chain

10:45 Panel: Selecting the Optimal Partner to Make Your Service Logistics A Competitive Differentiator Panel: Selecting the Optimal Partner to Make Your Service Logistics A Competitive Differentiator

11:15 Networking Morning Coffee Networking Morning Coffee

11:45 Roundtable Discussions: Roundtable Discussions: Examining How The Current Economy Impacts Your After Sales Service And Support Operations Identifying, Recruiting and Developing Your Service Talent in Current Economic Conditions Driving Change Management and Fostering New Initiatives Across Your Service Organization

1:15 Lunch Lunch

Stream 1 Electronics, Telecom & Med Devi...Stream 2 Aerospace, Automotive & Heavy E... 2:15 Data Privacy: Partnering With Your 3PLs To Help You Better Protect Your Data Stream 1 Electronics, Telecom & Med Device Manufacturers Data Privacy: Partnering With Your 3PLs To Help You Better Protect Your Data 2:15 Presentation Topic TBD Stream 2 Aerospace, Automotive & Heavy Equipment Manufacturers Presentation Topic TBD

Stream 1 Electronics, Telecom & Med Devi...Stream 2 Aerospace, Automotive & Heavy E... 2:45 Panel: Reducing Service Costs And Increasing Efficiency By Developing Quality Relationships With Your Material Suppliers Stream 1 Electronics, Telecom & Med Device Manufacturers Panel: Reducing Service Costs And Increasing Efficiency By Developing Quality Relationships With Your Material Suppliers 2:45 Panel: Meeting Service Obligations Despite Obsolescence While Maintaining Costs And Customer Satisfaction Stream 2 Aerospace, Automotive & Heavy Equipment Manufacturers Panel: Meeting Service Obligations Despite Obsolescence While Maintaining Costs And Customer Satisfaction

Stream 1 Electronics, Telecom & Med Devi...Stream 2 Aerospace, Automotive & Heavy E... 3:15 Establishing Geographically Efficient Locations For Your Repair Centers To Reduce Costs In Your Return Distribution Channel Stream 1 Electronics, Telecom & Med Device Manufacturers Establishing Geographically Efficient Locations For Your Repair Centers To Reduce Costs In Your Return Distribution Channel 3:15 Fine Tuning Your Change Management Practices To Secure Buy-In and Support Company-Wide Transformation Stream 2 Aerospace, Automotive & Heavy Equipment Manufacturers Fine Tuning Your Change Management Practices To Secure Buy-In and Support Company-Wide Transformation

3:45 Afternoon Coffee Afternoon Coffee

Stream 1 Electronics, Telecom & Med Devi...Stream 2 Aerospace, Automotive & Heavy E... 4:15 Panel: Attaining Competitive Spare Parts Pricing To Ensure Customer Retention And High Profit Margins Stream 1 Electronics, Telecom & Med Device Manufacturers Panel: Attaining Competitive Spare Parts Pricing To Ensure Customer Retention And High Profit Margins 4:15 Streamlining Product Returns While Improving Your Asset Recovery Process Stream 2 Aerospace, Automotive & Heavy Equipment Manufacturers Streamlining Product Returns While Improving Your Asset Recovery Process

Stream 1 Electronics, Telecom & Med Devi...Stream 2 Aerospace, Automotive & Heavy E... 4:45 Utilizing Process Excellence to Maximize Your Return on Investment on Current Systems Stream 1 Electronics, Telecom & Med Device Manufacturers Utilizing Process Excellence to Maximize Your Return on Investment on Current Systems 4:45 Reducing Transportation Costs For Your Aftermarket Products Stream 2 Aerospace, Automotive & Heavy Equipment Manufacturers Reducing Transportation Costs For Your Aftermarket Products

5:00 End of Interlog End of Interlog