Ideas XChange at the Service Parts Management Symposium

You control your experience. Choose two topics, grouped in either Inventory Optimization or Parts Planning, that are most relevant to your responsibilities, introduce your challenges, offer your perspective to the table and gain from shared insights! Each discussion is led by a knowledgeable moderator who will facilitate the conversation among the participants. You will have the chance to learn from two different roundtables. Get to the core of your mission-critical responsibilities and challenges that you need solutions for.

IdeasXchange

Inventory Optimization

Table #1: Best Practices In Global Inventory Management To Ensure You Meet Your Customers’ Parts Requirements Every Time

James Verner CPIM, Director of Planning & Procurement Apple Inc

• Examine the impact of your current inventory levels and location on customer satisfaction through heuristic measurements
• Analyze the country and proximity of your depots to the customer to proactively manage distributions costs and export duties
• Review quantity of parts in each warehouse to determine optimal stocking levels to control carrying costs
• Discuss the costs and benefits of inventory consolidation based on ability to meet customer SLAs

Table #2: Developing More Effective Partnerships And Processes With Your Suppliers To Enhance Your Parts Supply Operations

• Assess your relationships with your suppliers to identify areas for improvement
• Implement accountability methodologies to push your organization’s aftermarket service supply chain priorities to your suppliers by:
  • Enhancing communication between suppliers & OEMs
  • Developing benchmarking metrics based on accessibility of spares to clients
• Involve your suppliers in parts planning through the entire product life cycle to create greater efficiencies
• Examine the possibilities for your suppliers to collaborate directly with the customer to conveniently stock parts to reduce product down time

Parts Planning

Table #3: Control Inventory Costs Through Full Visibility And Transparency Into Your Aftermarket Service Operations

Jordan Buser Director of Service Supply Chain Pitney Bowes

• Examine your current level of visibility and transparency: How much do information gaps in inventory management cost you?
• Evaluate the benefits of transparency • Implement systems and strategies to help you determine:
  • Location of your customers
  • Positioning of inventory depots
• Review outcomes of enhanced visibility on inventory management: Have you successfully controlled costs?

Table #4: Integrating Product Development With Service Parts Planning To Achieve Optimal Product Lifecycle Management (PLM)

Amos Schneller Director of Customer Support Minntech Corporation

• Examine how your parts planning team and product development currently operate to identify similarities and differences in processes
• Generate management’s buy-in of planned integration through a thorough inspection of the benefits and pitfalls of this process
• Link processes and responsibilities for your product development and parts planning teams to seamlessly support a product throughout its lifetime
• Encourage continuous communication between product development and service parts planning to prevent service gaps