2010 Past Speakers Included:

Tom Anderson, 45, joined the Airbus Americas team in November 2008 as Senior Vice President, Customer Services, headquartered in Herndon, Virginia. In this position, Anderson oversees two primary facilities – Airbus’ Spares Center in Ashburn, Virginia and Airbus Training Center in Miami, Florida. In addition, Anderson is responsible for Airbus Americas’ entire customer and supplier support teams, based in Herndon, as well as all the organization’s regional field service representatives and managers, located at airline customer hubs throughout the U.S. and Canada. Anderson reports directly to Barry Eccleston, Airbus Americas’ Chief Executive Officer.

Anderson came to Airbus from Virgin America, where he was Senior Vice President of Technical Operations for two years. Previously, he was Senior Vice President of Technical Operations at JetBlue, where he worked for some eight years, beginning with the airline’s creation and continuing until 2007.

Anderson holds a Master’s of Science degree in Transportation from Northwestern University and a Bachelor’s degree in Business from the University of Wisconsin – Madison. He is a licensed Commercial Glider Pilot and holds a Federal Aviation Administration (FAA) Airframe and Powerplant license. In his free time, Anderson enjoys skiing and home renovation. He and his wife, Lynn, and their young son live in Northern Virginia.

Mike was named Vice President and General Manager of Oshkosh Defense’s Army Programs in August 2009. He is responsible for development, production, and sustainment of Oshkosh’s programs with the U.S. Army. These include the Heavy Expanded Mobility Tactical Truck, the Palletized Load System, and the Heavy Equipment Transporter. Together, these fleets enable Army field logistics operations globally in peace and war.

Mike joined the Oshkosh Corporation in 2004 after a 27-year Army career. His previous positions include Director of Army Tactical Wheeled Vehicle production programs and Vice President of Defense Aftermarket. In the latter position, he was responsible for all Defense product support activities, including providing repair parts, service and training support globally, and technical publications for Oshkosh’s U.S. Army, Marine Corps, and international customers.

For most of his Army career, Mike was a field logistician. He served at locations worldwide. His experiences include command and staff positions including operational theaters, NATO, and the U.S. Army Training and Doctrine Command.

Mike holds a bachelor’s degree from the U.S. Military Academy and masters degrees from Georgia Tech and the National War College.

Mr. Secundy directs the Department of Commerce’s efforts to enhance the competitiveness of the U.S. services industries, which account for approximately 80% of the private sector economy of the United States. In that capacity he leads his division’s efforts to develop trade policies, initiatives and programs aimed at ensuring the long term competitiveness of the U.S. services industry. He also directs the analysis of trends affecting U.S. businesses across the full services spectrum ranging from travel and tourism to finance, logistics and supply chain. Additionally, Mr. Secundy works to ensure that U.S. businesses have competitive access to export finance through the Department of Commerce’s representation on the Export-Import Bank and the Overseas Private Investment Corporation and the World Bank.

In previous positions, Mr. Secundy worked for 17 years in the financial services industry. Most recently he was Vice President of Russell Reynolds Associates in the New York Financial Services practice, where he worked with key financial services clients including consumer banking companies, financial technology firms, hedge funds, funds of funds and global private equity firms. Prior to that, he worked for Citigroup as Vice President, National Business Development Manager for Business Banking and Deputy Chief of Staff to the Chairman and CEO of Citigroup’s International Global Consumer Group.

Mr. Secundy spent the first 11 years of his career with MBNA America Bank in a variety of roles, including Vice President for Customer Satisfaction and First Vice President, Senior Account Executive for sales, marketing and portfolio management for more than 40 of the company's oldest and largest U.S. affinity credit card programs.

Mr. Secundy received his B.A. in Political Science from Morehouse College and his M.B.A. from Columbia Business School. He resides in Bethesda, Maryland with his wife and three children.

Terry is the Director, Supply Chain Management and Warehouse Operations for Airbus North America Customer Services. He manages the purchasing, planning, inventory, services and warehouse organizations. As a part of the Airbus Customer Services team, Terry’s group is responsible for ensuring that the 40 + Airbus customers operating over 1500 aircraft in the Americas region receive the materials and services necessary to support the airlines on- time service performance and maintenance requirements.

Terry has over 25 years in Aircraft manufacturing Customer Service experience. Prior to joining Airbus, Terry held various customer service, production, engineering and marketing roles at Douglas Aircraft Company, Fokker Aircraft and Fairchild-Dornier.

Steven A. Melnyk: Steven A. Melnyk, CPIM, is Professor of Operations Management at Michigan State University. He is the lead author of 13 book focusing on Operations and the supply chain. His current research interests include supply chain management/supply chain design/supply redesign, process management and control, metrics/system measurement, transformation management, and Environmentally Responsible Manufacturing (ERM). Dr. Melnyk is an active researcher whose articles have appeared in numerous international and national journals. He also is a member of the editorial advisor board for the Produciotn and Inventory Management Journal, the Journal of Supply Chain Management, and the International Journal of Production Research.

In addition to having consulted with over 60 companies, in 1999, Dr. Melnyk was recognized as a Faculty Pioneer by ASPEN Institute for his leading edge work on integrating environmental concerns into business practice. Dr. Melnyk is recognized for his ability to interface with both academic researchers and practitioners. Because of his ability to cross the chasm between theory and practice, Dr. Melnyk has been asked to speak as a keynote speaker at several American, Canadian, and European practitioner conferences.

Roy is President of RoShar Associates, LLC, a company focused on “Education, Training and Consulting Services for Product Service and Support Professionals”. We believe end-users of products and support services continue to set the expectations and performance metrics that manufacturers and service providers must exceed to assure brand differentiation and customer loyalty.

He is an experienced executive in the product service and support profession with over 25 years of direct management of end-user product service, manufacturers, suppliers and field service providers. This practitioner-based experiential knowledge is directly applied to executive level strategic business planning sessions, education and training materials, workshop curriculums and client business improvement engagements.

Roy’s broad product lifecycle management background includes field service operations, service parts management, service training, service documentation, field engineering, forward/reverse logistics, depot repair, new product launch, quality control/assurance manufacturing, engineering, marketing and sales support. His experience was gained during his career with Xerox Corporation, Recognition Equipment, Digital Telecommunications Systems, Management Metrics Services and Patton Consultants. He is coauthor of the Service Parts Handbook, Second Edition.

He holds a Bachelor of Science Degree in Applied Science and Industrial Technology from Rochester Institute of Technology. He is a CFSM (Certified Field Service Manager) and member of AFSMI (Association for Services Management International) and was inducted into their President’s Club in 2007. Roy is on the Board of Directors of NASM (National Association of Service Managers) and member of the Education and Certification Committee. He is a member of the RLA (Reverse Logistics Association) and serves as Chairman of the Service Parts Industry Focus Committee.

Robert (Bob) Scarlett is the Director of Logistics for Buckman Laboratories Inc, a specialty chemicals company. Bob for over 25 years has held director level positions responsible for global supply chain, LeanSigma and operations for companies such as Johnson Controls, Timex Corporation and Solectron. Industries Bob has restructured logistics departments and negotiated carriers in the industries of automotive, military, high tech, consumer and now chemical.

Jan Case currently serves as Director, Global Repair Services. She is accountable for leading the GRS team and developing and delivering repair capabilities to support Services and other Rolls-Royce programs. Jan has 28 years of experience in cost reduction efforts, contract negotiation, logistics, and the "total care" service environment dominating our aftermarket today. Jan has worked in the aviation industry for over 20 years. Jan has a Bachelors degree from Indiana Wesleyan University in Business Management and a Purchasing Certification from IUPUI. She and her team are also accountable for the Aftermarket Supply Chain, Management of the UPS Warehouse and Logistics, GRS Quality and Program Management. Additionally, Jan leads specific efforts to support Rolls - Royce in evolving additional aftermarket services capabilities.

Susana began her 17-year career in Aerospace after at American Airlines after studies at Evangel University in Government/ International Relations. At American Airlines Cargo several opportunities provided a beneficial and diverse tour of duty, which included Sales, Pricing, Revenue Management, Security, Safety, Training and Project Management for Latin America and the Caribbean. The corporate oversight included compliance for TSA, EPA, OSHA, DOT, FAA, CBP, FDA, IATA, and ICAO regulations in Miami, FL. Finally, working at AA’s Cargo HDQ in Fort Worth with system/ operational responsibilities for Domestic and International Cargo sites as Regulatory Compliance Manager.

Susana joined Bombardier /Learjet in 2005 as Quality Assurance Manager concentrating her efforts on Hazardous Materials and Export Compliance. Her responsibilities expanded by 2007 to include regulatory oversight for Airworthiness and Supplier Compliance within Parts Logistics worldwide. In July 2007, she took the role of Senior Manager for Distribution Operations in Chicago – leading the distribution center of all spare parts for Bombardier / Learjet type certificate aircraft worldwide. As of October 2008, was appointed Director Worldwide Distribution for Bombardier’s Parts Logistics with responsibility of distribution network from Chicago and includes, Frankfurt, Sydney, Dubai, Tokyo, Singapore, Sao Paulo, and Beijing.

Mel Drummond is the Global Service Operations, and formerly the Division General Manager for Aerospace Engineered Sensors. He previously worked 27 years for Honeywell in multiple management positions. His assignments included OEM Operational Director, Product Lines Manager, Director of Global Sales and Marketing for Product Support, and New Business Development Manager. Drummond holds a Bachelor of Science degree in Telecommunications from Arizona State University, and an MBA from Golden Gate University.

Jim is currently the President of NASM (National Association of Service Managers).

Jim has been with John Deere Construction and Forestry Division for 35 years. On a worldwide basis, Jim is responsible for providing Customer Support requirements and deliverables for new and current products. He also manages the Hitachi / John Deere relationship and the Dealer Technical Assistance for excavators and mining equipment.

He graduated from Clarke College in Dubuque, Iowa with a BA degree in Business Administration and also holds a Masters Certificate in Project Management from the University of Wisconsin.

Terry Gill is General Manager of Inventory Planning and Supply Chain Management for Hamilton Sundstrand Customer Service. In this role Terry has responsibilities for Inventory Planning and supplier follow-up of aftermarket parts used internally in HS Repair Centers World Wide, as well as aftermarket parts sold to the various airlines. In addition Terry has responsibilities for HS owned distribution operations in the States, and third party managed distribution in Asia and the Middle East.

Prior to joining Hamilton Sundstrand, Terry served as Senior Operations Manager for the Trane Company in La Crosse, Wisconsin, where he was responsible for overall distribution of aftermarket parts, including three distribution centers, Customer Service, Inventory Planning and Purchasing. Most of Terry’s career was in the power generation and shipbuilding industry with Fairbanks Morse Engine in Beloit, Wisconsin, where he served as VP, Materials and VP, Operations. Terry has an MBA from Northern Illinois University and a Bachelor’s of Science in Industrial Management from Akron University in Ohio.

Diane De Souza was appointed in June 2008 Vice President, Parts Logistics for the Customer Services
and Specialized and Amphibious Aircraft Business Unit for Bombardier Aerospace, located in the Montreal.

Mrs. Diane De Souza has 23 years of experience with de Havilland and later with Bombardier Aerospace. She has held a variety of positions throughout the company including Customer Support, Fleet Management, Distribution
and Logistics Services.

In her previous positions, Mrs De Souza as Director of Worldwide Distribution for the Parts Logistics
improved the performance and reliability of our Chicago warehouse and network of international depots. In December 2007, Mrs. De Souza was promoted to General Manager, Material Logistics and Distribution.

Her present role as Vice-President for the Parts Logistics is to improve the service level and profitability of our Parts business. She is responsible for leading the Bombardier Aerospace Parts Logistics organization to support both our Commercial and Business Aircraft operators worldwide. Her focus and that of the entire Parts Logistics team remains our customers and the employees who support and deliver the services that keep our customers flying.

Diane’s biggest challenge is managing constant change. “There has been significant change at Bombardier during the past several years. Not only here at Bombardier, but the aerospace industry in general has undergone major shifts which resulted in significant challenges managing successfully on an operational level.”

Stacy Bartnik provides leadership to the CARSTAR Franchise System field service team - - regional service managers, store integration, and store financial services. Her roles include developing and maintaining the field staff, tracking and reporting service results, and promoting the value proposition of the CARSTAR system, products and services through consulting and coaching. She also assists with other training and identifying further franchisee development opportunities.

Ms. Bartnik has worked in many segments of the collision industry, including Shop Estimator, General Manager, Insurance Adjuster, Trainer and Consultant. She is a recognized industry figure, often appearing at NACE as a speaker and presenter. She has been a speaker at WIN, contributing editor to ABRN, and was honored in 2004 by Akzo Nobel as one of the Most Influential Woman in the Collision Industry.

Ms. Bartnik is involved in several industry associations. She is the current Vice President of the National Auto body Council and has held this position in the past. She is the immediate Past Chair of the Collision Industry Conference, immediate past Director at Large of the Society of Collision Repair Specialists, and a member of The Automotive Service Association serving on its Collision Division sub-committee. Ms. Bartnik has also served as a judge for Skills USA and is on the State Farm Advisory Council.

Kevin McNeill is currently Director of Spare Parts in the Customer Service organization at Dassault Falcon Jet Corp., located in Teterboro, NJ.
Kevin is responsible for the strategic global positioning of spares which service Falcon’s fleet of nearly 1800 business jets. Prior to joining Dassault, Kevin was the Vice President of Supply Chain for Adam Aircraft, Inc, a very light jet (VLJ) design and manufacturing company. In the past, Kevin has held key supply chain management positions with Honeywell, Nordam and Hewlett-Packard, including international materials management assignments in Mexico and Europe.

Darren Caldwell joined Siemens in May, 2004 as Direction, Operations for the Americas region within the Industrial
Service Division of the Siemens Energy sector. He took on a role as General Manager, North America in 2007 and
held it until June, 2009 when he was promoted to global position as Vice President, Service Manufacturing & Supply Chain
Management.

In this position, Darren drives strategic development of a supply chain in a 1Beur global service organization,
with oversight of more than 1 million manhours in internal and partner manufacturing capacity.
He prides himself on effectively assessing strategic & operational strengths and weaknesses and in
developing a vision and strategies to drive organizational improvement and long term success.

Darren has spent majority of his 20+ year career working in organizations serving the energy
industry including Burns & Roe, Public Service Electric & Gas (NJ), ABB & Alstom Power.

Marc Blouin is responsible for leading DHL's Technology / Aerospace and Service Logistics operations across the Americas. He also serves as a member of the DHL Global SPL Board.

He has over 20 years in the Logistics industry; both as a buyer and provider of Supply Chain services for both Finished Goods and Service Logistics. Marc brings extensive experience and knowledge in helping companies expand, manage and increase the profitability of their global Supply Chain networks. Prior to his current role, Marc was based in England and served as the DHL President Technology Sector – EMEA.

Fred J. Takavitz
Senior Vice President, Customer Development
Technology, Aerospace and Service Logistics

Fred J. Takavitz serves as Senior Vice President of Customer Development for the Technology, Aerospace and Service Logistics business unit. Fred is responsible for growth, solution development, strategic development and delivering overall customer satisfaction.

Prior to this appointment, Fred was Global Sector Leader within DHL Global Customer Solutions responsible for a group of 21 global customers in the Technology (Hi-Tech) Sector, including Apple, Dell, Hewlett Packard, Motorola, Intel and others. Fred has more than 20 years of management experience with Exel and over 30 years of management experience in logistics and supply chain management.

Tim Conrad serves as Director of Global Supply Chain Excellence for Gates Corporation, one of the world’s leading manufacturers of industrial and automotive products, systems and components, and a subsidiary of Tomkins PLC, a world-class global engineering and manufacturing group. Conrad oversees projects that link Gates Corporation’s Manufacturing Plants and Distribution Centers with key customers.

Conrad served previously from September 2004 – August 2007 as Lean Implementation Manager of Gates worldwide Power Transmission operations. Prior to that, Conrad spent nine years with Toyota Motor Manufacturing Kentucky, located in Georgetown, Kentucky. At Toyota, Conrad held positions in Production Planning, Materials and Internal and External logistics.

Steve Guthrie is responsible for new sales, business and client development for Kuehne + Nagel in the North American region for KN’s Supply Inventory Management, Lead Logistics, and Critical Logistics Services segments. Steve brings over 25 years experience in leading sales and marketing teams focused on selling value added services with a career focus on supply chain and logistics.

Steve has extensive experience growing and selling supply chain logistics solutions starting with over 17 years with Ryder System, Inc. where he led new business sales for the corporation from his position as Vice President of New Business. Steve spent 3 years at Cendian Corporation a start-up company based in Atlanta, Georgia as Vice President of Sales and Marketing. At Cendian Steve and his team grew the company from a standing start to over $750 Million dollars in revenue. Rounding out Steve’s experience are stints at IBM as a Partner, leading global sales engagements focused on selling Business Process Outsourcing Services to Fortune 500 companies for the Global Services division of IBM and at Flash Global Logistics as Senior Vice President of Global Sales & Marketing responsible for sales, marketing and client development.

John Schneider now serves as Sr. Vice President for New Breed Logistics’ Aerospace and Defense division, where he has been instrumental in structuring and leading this business segment. His work has included capturing and implementing Boeing 787 Production Support, Sikorsky Production Support, the C17 and Sikorsky spares 3PL programs, and most recently the Boeing San Antonio maintenance, modifications and upgrades support program for the C17, KC135, KC10, and C130.

Prior to joining New Breed, John Schneider served in various logistics and product support leadership positions, most recently with Honeywell Defense and Space. He is a Six Sigma/Lean Black Belt.