Conference Registration & Continental Breakfast

Keynote: Improving Performance Perception: Knowing How Your Customers View You To Deliver First Class Customer Service
Cathie Gridley, President, Systems Customer Services, GE Aviation

**Followed By Pan-Industry Panel Of Experts

Joint Keynote: Utilizing Performance Based Logistics To Guarantee Improved System And Product Support
John Schneider, Sr. Vice President Aerospace and Government Markets, New Breed Logistics

Client presenter TBA

Control Cost And Improve Service Through Strategic Export Policies For North American Distribution
Dale Puhrmann, VP Aftermarket Parts Operations, Blue Bird Corp.

**Followed By Pan-Industry Panel Of Experts

Optimizing Your Latin American Inventory And Distribution Network To Deliver Best In Class Service
Fred Takavitz, Sr. Vice President, Customer Development, DHL

Luncheon For All Attendees

Track A: Enhancing Customer Service & Brand Loyalty
Chairperson’s Opening Remarks

Track B: Optimizing Outsourced Partnerships
Chairperson’s Opening Remarks

Panel: Delivering Best In Class Service By Aligning Your Objectives To Your Customers Needs
Timothy Murnin, Director of Supply Chain Planning and Best Practices, Boeing IDS

Additional panelists TBA

Panel: Establishing The Ideal Dealer Relationship To Ensure Right Part, Right Time, Right Place
Gary R. Allen, VP, Solutions, Exel – Automotive & Chemical/Industrial Business Unit
Jan Case, Director GRS America, Rolls Royce

Working Smarter, Not Harder: Maximizing The Booming Energy Market By Liberating Internal/External Capacity To Meet Customer Demand
Jay King, Director Aftermarket, Dresser-Rand

Interlog Winter VP Think Tank

Panel: Identifying Trends Within The Service Industry To Differentiate Your Business
Aftermarket VPs are focused on strategies to increase market share through improved after-sales service and product support, amid fierce competition and current economic difficulties. As fuel prices skyrocket, competition has been swelling and manufacturers find themselves under mounting pressure to differentiate themselves in this crowded marketplace. This has created urgency amongst senior level executives from companies such as Honeywell, Pratt & Whitney, Heidelberg, Goodrich, Cincinnati Machine and many others.

David Guizerix, VP, Global Customer Service, Cross Match Technologies
Brian Davis, VP, Technical Operations, Honeywell
Mel Drummond, VP, Product Support & Services, Eaton

Optimizing Customer Experience Through The Intersection Of Customer Service And Logistics
Timothy Murnin, Director of Supply Chain Planning and Best Practices, Boeing IDS
Brigitte Woodard, Director, Material Management
Boeing Commercial Airplanes

Panel: Improving Service Supply Chain Operations Through Comprehensive Knowledge Management With Your Partners
Daniel Pittman, Director - Global Service Logistics, Diebold

Additional panelists TBA

Topic Driven Roundtables Ideas XChange

Table 1: Defining KPIs To Effectively Measure Customer Service

Table 2: Developing A Menu Of Solutions To Proactively Manage Rising Transportation Costs
Robert Scarlett, Director of Logistics, Buckman Laboratories Inc

Table 3: Best Practices In Change Management To Ensure Internal Transformations Positively Impacts External Service And Support

Table 4: Cutting The Fat Out Of Your Aftermarket Organization By Focusing On Your Core Competencies To Control Costs
Jay King, Director Aftermarket, Dresser-Rand

Table 5: Capitalizing On The ‘Webification’ Of Aftermarket Service: From Low Cost To No Cost

Table 6: Best Practices To Improve Customer Retention Across Your Entire Service Supply Chain

Interlog Winter VP Think Tank (continued)

Roundtable Discussion Groups

Table 1: Overcoming The Talent Shortage To Ensure Continued Service Of Equipment And Products
Mike Niesen, VP, Service & Technical Support, Heidelberg

Table 2: Identifying Process –Driven Strategies To Manage Spend And Control Costs In A Tough Economy To Safeguard Your Bottom Line
John Guy, VP of Distribution, Briggs & Stratton

Table 3: Improving Configuration Management: Understanding The Ramifications Of Technology Systems Changes To Your Aftermarket Capabilities
Roundtable Moderator, TBA

Conference Registration & Continental Breakfast

UPS Executive Presentation
Phil Corwin, Director of Global Marketing, UPS Supply Chain Solutions

Client Presenter To Be Announced

VP Think Tank Wrap Up
Panel: Deliver More Value And Control Costs By Integrating Your Aftermarket Initiatives

Frank Youngkin, VP Customer Service, Dassault Falcon
John Guy, VP of Distribution, Briggs & Stratton

Industry-Driven Roundtables Ideas XChange

Table 1: Extended Life Cycle Equipment
Best Practices In Product Support For Extended Lifecycles
John Guy, VP of Distribution, Briggs & Stratton

Table 2: Automotive Aftermarket
Stand Out From The Competition: Adding More Value To Your Aftermarket Services To Make Your Clients’ Money Go Further

Table 3: Aerospace Aftermarket
Delivering Quality Service And Support Over The Long Haul While Reducing The Impact Of Rising Competition, Consolidation And Fuel Prices
Timothy Murnin, Director of Supply Chain Planning and Best Practices, Boeing IDS

Table 4: Other Related Industries
Instilling Urgency And Aligning Diverse Aftermarket Functions To Support Your Products And Keep Your Customers Happy
David Guizerix, VP, Global Customer Service, Cross Match Technologies

Multiple Moving Targets: Servicing Different Products At Various Stages In Their Life Cycles To Deliver Top Notch After Market Service
Jill Albertelli, VP Materials Management, Pratt & Whitney

**Followed By Pan-Industry Panel Of Experts

Panel: Enhanced Consignment And Vendor Managed Inventory: Partnering With Your Suppliers To Improve Your Inventory Management
Ron Hoffman, VP & GM MAG Maintenance Technologies, Cincinnati Machine

Additional panelists TBA

Panel: Enhancing Communication And Visibility With Supply Chain Channel Partners To Diagnose And Resolve Issues
Prat Bose, VP, Engineering & Technical Services, The Mosaic Company, Mosaic Fertilizer LLC

Additional panelists TBA