Interlog Winter 2010: Main Conference Day One

Tuesday, January 26, 2010

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8.00 Conference Registration & Continental Breakfast

Conference Registration & Continental Breakfast

8.45 Welcome Remarks

Debra Haym, Executive Director, Worldwide Business Research

8.50 Chairperson’s Opening Address

Chairperson’s Opening Address

9.00 Customer Perception: Partnering With Your Customers To Always Lead And Exceed Expectations

Tom Anderson, Senior Vice President of Airbus North America Customer Services, Airbus North America

Promote a culture within your service organization to encourage trust
Develop consistent and relevant measures of customer satisfaction
Establish standards within your supply chain to manage customer satisfaction
Identify and strengthen operational efficiencies that enhance positive
Process for continuous improvement

Tom Anderson

Senior Vice President of Airbus North America Customer Services, Airbus North America

Tom Anderson, 45, joined the Airbus Americas team in November 2008 as Senior Vice President, Customer Services, headquartered in Herndon, Virginia. In this position, Anderson oversees two primary facilities – Airbus’ Spares Center in Ashburn, Virginia and Airbus Training Center in Miami, Florida. In addition, Anderson is responsible for Airbus Americas’ entire customer and supplier support teams, [read more]

9.40 PANEL: Best Practices For A Win-Win Relationship With Your Vendors, Carriers And Suppliers

Kristina Raymond, Manager of Materials and Supply Chain Management for Military Aftermarket Services, Pratt & Whitney
Terry Gill, GM, Inventory Planning and Supply Chain Management, Hamilton Sundstrand
Brent Edmisten, Director, Strategic Sourcing and Integrated Supply Chain Strategies, Cessna Aircraft Company
Jason Howton, Director of Product Management, TAKE Supply Chain

Align your objectives with your partners and consistently review
Do your research: Understand the pressures and reasonable
Clearly define and communicate your requirements as you select your partners
Establish how you will handle deviations from the plan in advance to

Kristina Raymond

Manager of Materials and Supply Chain Management for Military Aftermarket Services, Pratt & Whitney

Kristina Raymond is the Global Material and Supply Chain Manager for Military Aftermarket Services, Pratt &Whitney – driving the material acquisition process for P&W’s $250M Military Aftermarket Service Business, part of P&W’s portfolio of over $4B aftermarket business. She leads the team providing a framework and pipeline for new material, repairs and serviceable assets. This global t [read more]

Terry Gill

GM, Inventory Planning and Supply Chain Management, Hamilton Sundstrand

Terry Gill is General Manager of Inventory Planning and Supply Chain Management for Hamilton Sundstrand Customer Service. In this role Terry has responsibilities for Inventory Planning and supplier follow-up of aftermarket parts used internally in HS Repair Centers World Wide, as well as aftermarket parts sold to the various airlines. In addition Terry has responsibilities for HS owned distributio [read more]

Brent Edmisten

Director, Strategic Sourcing and Integrated Supply Chain Strategies, Cessna Aircraft Company

Brent E. Edmisten is a Business Process Improvement and Supply Chain Management Leader with 20 years of industry leadership experience in Program Management, New Product Development, Strategic Sourcing, ISC Strategies, and Supply Chain Management. He led the on-site assessment and final selection process in which Cessna Aircraft was awarded the 2003 Purchasing Medal of Excellence in Supply Chain [read more]

Jason Howton

Director of Product Management, TAKE Supply Chain

10.20 Roundtable Ideas Xchange

Jim Mueller, Manager, Technical Support, John Deere Construction & Forestry Division
Angie Hancock, Sr. Aftermarket Supply Chain Manager, Global Repair Services – Americas, Rolls Royce

The Roundtable Ideas Xchange allows you to ask (or answer) questions of other conference attendees who are dealing with the same challenges as you are. In the last 10minutes, each roundtable facilitator will share the 5 take-aways from each discussion. Benefits:

Take a deep dive into niche topics in an intimate and informal setting
Don’t miss out on any discussions or learnings by staying for the
Bonus - Leave Interlog with at least 14 new implementable strategies

1. How to Mitigate Risk When Selecting Partners In A Volatile EconomyAngie Hancock, Senior Aftermarket Supply Chain Manager, Global Repair Services - Americas, Rolls Royce2. How To Keep Your Internal And External Customers Happy: Driving Change And Improving Employee Morale Throughout RecoveryJim Mueller, Manager Technical Support, John Deere Construction & Forestry Division

Jim Mueller

Manager, Technical Support, John Deere Construction & Forestry Division

Jim is currently the President of NASM (National Association of Service Managers).Jim has been with John Deere Construction and Forestry Division for 35 years. On a worldwide basis, Jim is responsible for providing Customer Support requirements and deliverables for new and current products. He also manages the Hitachi / John Deere relationship and the Dealer Technical Assistance for excavators and [read more]

Angie Hancock

Sr. Aftermarket Supply Chain Manager, Global Repair Services – Americas, Rolls Royce

Angie Hancock has been with Rolls-Royce Corporation for 25 years. She began her career within the Purchasing Organization as a high school co-op student, continuing that work while obtaining her BS Degree in Organizational Leadership through Purdue University. Angie’s key roles within Purchasing consisted of business/finance analyst, buyer for raw materials/fabrications, commodity specialist for [read more]

10.55 Morning Coffee & Refreshment Break

Morning Coffee & Refreshment Break

11.25 Topic Based Rotating Roundtable Ideas Xchange – Choose Two:

Terry Stone, Director, Supply Chain Management and Warehouse Operations, Airbus North America
Brent Edmisten, Director, Strategic Sourcing and Integrated Supply Chain Strategies, Cessna Aircraft Company
Fred Takavitz, Senior Vice President. Customer Development, DHL

The Roundtable Ideas Xchange allows you to ask (or answer) questions of other conference attendees who are dealing with the same challenges as you are. After 35 minutes, when the bell rings, move on to your second table for a repeat performance with a fresh topic. In the last 10-15 minutes, each roundtable facilitator will share the 5 take-aways from each discussion. Benefits:

Take a deep dive into niche topics in an intimate and informal setting
Don’t miss out on any discussions or learnings by staying for the
Bonus - Leave Interlog with at least 14 new implementable strategies

1. Best Practices To Optimize Call Center And Control Tower OperationsFred Takavitz, Senior Vice President Customer Development, Technology, Aerospace & Logistics Services, DHL2. Optimizing After Market Parts Pricing To Sustain Profitability In A Down EconomyBrent Edmisten, Director Strategic Sourcing and Integrated Supply Chain Strategies3. Best Practices In Supporting Out Of Production ModelsTerry Stone, Director Supply Chain Management and Warehouse Operations, Airbus North America

Terry Stone

Director, Supply Chain Management and Warehouse Operations, Airbus North America

Terry is the Director, Supply Chain Management and Warehouse Operations for Airbus North America Customer Services. He manages the purchasing, planning, inventory, services and warehouse organizations. As a part of the Airbus Customer Services team, Terry’s group is responsible for ensuring that the 40 + Airbus customers operating over 1500 aircraft in the Americas region receive the materials and [read more]

Brent Edmisten

Director, Strategic Sourcing and Integrated Supply Chain Strategies, Cessna Aircraft Company

Fred Takavitz

Senior Vice President. Customer Development, DHL

Fred J. TakavitzSenior Vice President, Customer DevelopmentTechnology, Aerospace and Service LogisticsFred J. Takavitz serves as Senior Vice President of Customer Development for the Technology, Aerospace and Service Logistics business unit. Fred is responsible for growth, solution development, strategic development and delivering overall customer satisfaction. Prior to this appointment, Fred was [read more]

11.25 VP Think Tank: Redefining Your Aftermarket Operations As The New Champion Of Your Business

Diane de Souza, Vice President Parts Logistics, Bombardier Aerospace
Paul Farsetta, Vice President, Spares & Business Development, Goodrich
Darren Caldwell, Vice President Service Manufacturing and Supply Chain Management, Siemens
Marc Blouin, Vice President of Global Supply Chain Manufacturing, DHL

As members of senior management, it’s your responsibility to ensure the long term success and health of your aftermarket business, regardless of economic factors. Whether you’re positioned for growth, cost containment or maintaining status-quo, it has never been more critical to keep profit margins from shrinking. BUT YOU’RE NOT ALONE! Join your VP level peers at the Interlog Winter 2010 VP Think Tank. Gain honest feedback, debate strategic ideas and share high level insights in a private forum, for 90 minutes, with other executive-level managers. Take advantage of this rare opportunity to learn how your counterparts are redefining their aftermarket business and positioning themselves to be leaders as the economy begins to recover.

Diane de Souza

Vice President Parts Logistics, Bombardier Aerospace

Diane De Souza was appointed in June 2008 Vice President, Parts Logistics for the Customer Services and Specialized and Amphibious Aircraft Business Unit for Bombardier Aerospace, located in the Montreal. Mrs. Diane De Souza has 23 years of experience with de Havilland and later with Bombardier Aerospace. She has held a variety of positions throughout the company including Customer Support, Fleet [read more]

Paul Farsetta

Vice President, Spares & Business Development, Goodrich

Paul received his Bachelor of Science degree in accounting from Lehigh University.He joined Rohr Industries in 1977 and served in a variety of financial roles through the first 15 years of his career there. In 1994, he became Rohr’s financial controller for it’s European subsidiaries. He returned to San Diego in 1997 as the Controller of Aftermarket Services.Following the merger with Goodrich, P [read more]

Darren Caldwell

Vice President Service Manufacturing and Supply Chain Management, Siemens

Darren Caldwell joined Siemens in May, 2004 as Direction, Operations for the Americas region within the Industrial Service Division of the Siemens Energy sector. He took on a role as General Manager, North America in 2007 and held it until June, 2009 when he was promoted to global position as Vice President, Service Manufacturing & Supply Chain Management. In this position, Darren drives strat [read more]

Marc Blouin

Vice President of Global Supply Chain Manufacturing, DHL

Marc Blouin is responsible for leading DHL's Technology / Aerospace and Service Logistics operations across the Americas. He also serves as a member of the DHL Global SPL Board. He has over 20 years in the Logistics industry; both as a buyer and provider of Supply Chain services for both Finished Goods and Service Logistics. Marc brings extensive experience and knowledge in helping companies expan [read more]

1.00 Networking Luncheon

No session description available.

Aerospace & MRO Aftermarket SummitCross Industry Aftermarket Forum

Aerospace & MRO Aftermarket Summit

As you know, the aerospace aftermarket faces a different set of challenges than other industries. This half-day summit provides you with in-depth analysis and discussions on core aerospace issues, including PBL contracting strategies and innovations in customer service and support. Join Eaton Aerospace, Airbus, Rolls-Royce and more as they share key insights to help you drive success in your own aerospace aftermarket business! Please see sessions below.

2.00 Chairperson’s Opening Remarks2.00 Chairperson’s Opening Remarks

2.00 Chairperson’s Opening Remarks

John Schneider, Senior Vice President, Aerospace and Government Markets, New Breed Logistics

John Schneider brings to the Aerospace Aftermarket Summit over 25 years experience in the Aerospace and Defense industries in the areas of program management, logistics/supply chain, maintenance/repair/overhaul, and strategic planning. Currently, John is a Senior Vice President for Aerospace and Government Markets with New Breed Logistics, a leading provider of logistics services to aerospace and defense, as well as other markets. In his opening remarks, John will review the critical issues facing aerospace aftermarket professionals in 2010 and beyond.

John Schneider

Senior Vice President, Aerospace and Government Markets, New Breed Logistics

John Schneider now serves as Sr. Vice President for New Breed Logistics’ Aerospace and Defense division, where he has been instrumental in structuring and leading this business segment. His work has included capturing and implementing Boeing 787 Production Support, Sikorsky Production Support, the C17 and Sikorsky spares 3PL programs, and most recently the Boeing San Antonio maintenance, modificat [read more]

2.00 Chairperson’s Opening Remarks

Steve Guthrie, Vice President Business Development, Lead Logistics Solutions - NA, Kuehne + Nagel, Inc.

Chairperson’s Opening Remarks

Steve Guthrie

Vice President Business Development, Lead Logistics Solutions - NA, Kuehne + Nagel, Inc.

Steve Guthrie is responsible for new sales, business and client development for Kuehne + Nagel in the North American region for KN’s Supply Inventory Management, Lead Logistics, and Critical Logistics Services segments. Steve brings over 25 years experience in leading sales and marketing teams focused on selling value added services with a career focus on supply chain and logistics. Steve has exte [read more]

2.15 Enhancing Performance And Driving Revenue Through C...2.15 Creating Profitable New Revenue Streams: Emphasizin...

2.15 Enhancing Performance And Driving Revenue Through Customer Feedback And Communication

Mel Drummond, Global Service Operations Leader, Eaton Aerospace
Kevin McNeill, Director of Spares, Dassault Falcon Jet Corp

Examine how you currently interact with your customers: Do you know
Use surveys and other available media to determine the best way to
Align your service offerings to match your customers’ expectations and
Enable ongoing monitoring of customer satisfaction to maintain

Mel Drummond

Global Service Operations Leader, Eaton Aerospace

Mel Drummond is the Global Service Operations, and formerly the Division General Manager for Aerospace Engineered Sensors. He previously worked 27 years for Honeywell in multiple management positions. His assignments included OEM Operational Director, Product Lines Manager, Director of Global Sales and Marketing for Product Support, and New Business Development Manager. Drummond holds a Bachelor o [read more]

Kevin McNeill

Director of Spares, Dassault Falcon Jet Corp

Kevin McNeill is currently Director of Spare Parts in the Customer Service organization at Dassault Falcon Jet Corp., located in Teterboro, NJ. Kevin is responsible for the strategic global positioning of spares which service Falcon’s fleet of nearly 1800 business jets. Prior to joining Dassault, Kevin was the Vice President of Supply Chain for Adam Aircraft, Inc, a very light jet (VLJ) design and [read more]

2.15 Creating Profitable New Revenue Streams: Emphasizing Your Strengths To Provide Your Customers With A Competitive Advantage

Tim Conrad, Director of Global Supply Chain Excellence, Gates Corporation

Define your core competencies to determine where to focus your
Ensure open dialogue with your customers to know how to position
Leverage your strengths to drive the relationship with your clients
Outcomes: Continuously measure satisfaction and profitability to find

Tim Conrad

Director of Global Supply Chain Excellence, Gates Corporation

Tim Conrad serves as Director of Global Supply Chain Excellence for Gates Corporation, one of the world’s leading manufacturers of industrial and automotive products, systems and components, and a subsidiary of Tomkins PLC, a world-class global engineering and manufacturing group. Conrad oversees projects that link Gates Corporation’s Manufacturing Plants and Distribution Center [read more]

2.50 PANEL: Executing Effective PBL Or Power By The Hour...2.50 PANEL: Best Practices In Inventory Forecasting Amid...

2.50 PANEL: Executing Effective PBL Or Power By The Hour Strategies To Deliver First Class Service And Contain Costs

Tom Anderson, Senior Vice President of Airbus North America Customer Services, Airbus North America
Dave Floyd, PBL Program Director, Defense Acquisition University

Define mutually agreed-upon performance metrics and incentives to
Develop a strategic approach to leverage best practices between you and
Determine the appropriate workload allocation both internally and
Implement periodic assessments to give feedback to your partners and

Tom Anderson

Senior Vice President of Airbus North America Customer Services, Airbus North America

Dave Floyd

PBL Program Director, Defense Acquisition University

David S. Floyd, CPL is the Performance Based Logistics (PBL) Director at the Defense Acquisition University located at Fort Belvoir, VA, where he educates military, civilian and industry employees in PBL and directs the update of PBL courses for the Department of Defense. Mr. Floyd has over 25 years combined logistics engineering experience supporting the acquisition and life cycle support of U.S [read more]

2.50 PANEL: Best Practices In Inventory Forecasting Amidst Demand Fluctuations And Market Volatility

Robert Scarlett, Director of Logistics, Buckman Laboratories International, Inc.
Terry Gill, GM, Inventory Planning and Supply Chain Management, Hamilton Sundstrand

Examine historical product performance to predict parts requirements:
Align your forecasting model with aftermarket service requirements
Manage your customers’ expectations in light of economic challenges
Build flexibility within your inventory and warehousing operations to

Robert Scarlett

Director of Logistics, Buckman Laboratories International, Inc.

Robert (Bob) Scarlett is the Director of Logistics for Buckman Laboratories Inc, a specialty chemicals company. Bob for over 25 years has held director level positions responsible for global supply chain, LeanSigma and operations for companies such as Johnson Controls, Timex Corporation and Solectron. Industries Bob has restructured logistics departments and negotiated carriers in the industries o [read more]

Terry Gill

GM, Inventory Planning and Supply Chain Management, Hamilton Sundstrand

3.25 Afternoon Networking & Refreshment Break

Afternoon Networking & Refreshment Break

3.55 Connecting Your Business Strategies To Reduce Gaps ...3.55 Case Study: Increasing Aftermarket Parts Availabili...

3.55 Connecting Your Business Strategies To Reduce Gaps In Service And Product Support

Jan Case, Director GRS America, Rolls Royce

Identify current gaps in service and support to know where to focus
Design and strengthen your aftermarket infrastructure to tie
Coordinate systems and functions to foster communication across
Implement a mechanism to consistently review functionality of your

Jan Case

Director GRS America, Rolls Royce

Jan Case currently serves as Director, Global Repair Services. She is accountable for leading the GRS team and developing and delivering repair capabilities to support Services and other Rolls-Royce programs. Jan has 28 years of experience in cost reduction efforts, contract negotiation, logistics, and the "total care" service environment dominating our aftermarket today. Jan has worked in the avi [read more]

3.55 Case Study: Increasing Aftermarket Parts Availability To Improve Customer Service And Unleash Profitability

Dale Puhrmann, Vice President Aftermarket Parts Operations, Blue Bird Corporation

Take a hard look at your customers: Do you really know what they’re buying?
Examine the relevance of your current parts classification system and
Align distribution with market demands to ensure on-time delivery of parts
Next steps: Changing your purchasing practice to match the “new reality”

Dale Puhrmann

Vice President Aftermarket Parts Operations, Blue Bird Corporation

Dale joined the Blue Bird Corporation immediately following the acquisition of Blue Bird by Cerberus Capital Management in December 2006 as Vice President, Parts and Service. His prior work experience includes Caterpillar, Inc.; John Deere, Link Manufacturing and a parallel career in the Navy Reserve where he gained extensive experience in Department of Defense Global Logistics and Sea Transportat [read more]

4.30 Card Exchange and Aerospace Track Speed Dating4.30 Positioning Your Business To Always Come Out Ahead ...

4.30 Card Exchange and Aerospace Track Speed Dating

No session description available.

5.05 Chairperson’s Closing Remarks

John Schneider, Senior Vice President, Aerospace and Government Markets, New Breed Logistics

No session description available.

John Schneider

Senior Vice President, Aerospace and Government Markets, New Breed Logistics

5.10 Interlog Winter 2010 Welcome Reception

Interlog Winter 2010 Welcome Reception

6.10 End Of Interlog Winter Main Conference Day One

End Of Interlog Winter Main Conference Day One

Interlog Winter 2010: Main Conference Day One

Tuesday, January 26, 2010

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Tom Anderson Senior Vice President of Airbus North America Customer Services, Airbus North America

Kristina Raymond Manager of Materials and Supply Chain Management for Military Aftermarket Services, Pratt & Whitney

Terry Gill GM, Inventory Planning and Supply Chain Management, Hamilton Sundstrand

Brent Edmisten Director, Strategic Sourcing and Integrated Supply Chain Strategies, Cessna Aircraft Company

Jason Howton Director of Product Management, TAKE Supply Chain

Jim Mueller Manager, Technical Support, John Deere Construction & Forestry Division

Angie Hancock Sr. Aftermarket Supply Chain Manager, Global Repair Services – Americas, Rolls Royce

Terry Stone Director, Supply Chain Management and Warehouse Operations, Airbus North America

Brent Edmisten Director, Strategic Sourcing and Integrated Supply Chain Strategies, Cessna Aircraft Company

Fred Takavitz Senior Vice President. Customer Development, DHL

Diane de Souza Vice President Parts Logistics, Bombardier Aerospace

Paul Farsetta Vice President, Spares & Business Development, Goodrich

Darren Caldwell Vice President Service Manufacturing and Supply Chain Management, Siemens

Marc Blouin Vice President of Global Supply Chain Manufacturing, DHL

John Schneider Senior Vice President, Aerospace and Government Markets, New Breed Logistics

Steve Guthrie Vice President Business Development, Lead Logistics Solutions - NA, Kuehne + Nagel, Inc.

Mel Drummond Global Service Operations Leader, Eaton Aerospace

Kevin McNeill Director of Spares, Dassault Falcon Jet Corp

Tim Conrad Director of Global Supply Chain Excellence, Gates Corporation

Tom Anderson Senior Vice President of Airbus North America Customer Services, Airbus North America

Dave Floyd PBL Program Director, Defense Acquisition University

Robert Scarlett Director of Logistics, Buckman Laboratories International, Inc.

Terry Gill GM, Inventory Planning and Supply Chain Management, Hamilton Sundstrand

Jan Case Director GRS America, Rolls Royce

Dale Puhrmann Vice President Aftermarket Parts Operations, Blue Bird Corporation

John Schneider Senior Vice President, Aerospace and Government Markets, New Breed Logistics

Tom Anderson

Senior Vice President of Airbus North America Customer Services, Airbus North America

Kristina Raymond

Manager of Materials and Supply Chain Management for Military Aftermarket Services, Pratt & Whitney

Terry Gill

GM, Inventory Planning and Supply Chain Management, Hamilton Sundstrand

Brent Edmisten

Director, Strategic Sourcing and Integrated Supply Chain Strategies, Cessna Aircraft Company

Jason Howton

Director of Product Management, TAKE Supply Chain

Jim Mueller

Manager, Technical Support, John Deere Construction & Forestry Division

Angie Hancock

Sr. Aftermarket Supply Chain Manager, Global Repair Services – Americas, Rolls Royce

Terry Stone

Director, Supply Chain Management and Warehouse Operations, Airbus North America

Brent Edmisten

Director, Strategic Sourcing and Integrated Supply Chain Strategies, Cessna Aircraft Company

Fred Takavitz

Senior Vice President. Customer Development, DHL

Diane de Souza

Vice President Parts Logistics, Bombardier Aerospace

Paul Farsetta

Vice President, Spares & Business Development, Goodrich

Darren Caldwell

Vice President Service Manufacturing and Supply Chain Management, Siemens

Marc Blouin

Vice President of Global Supply Chain Manufacturing, DHL

John Schneider

Senior Vice President, Aerospace and Government Markets, New Breed Logistics

Steve Guthrie

Vice President Business Development, Lead Logistics Solutions - NA, Kuehne + Nagel, Inc.

Mel Drummond

Global Service Operations Leader, Eaton Aerospace

Kevin McNeill

Director of Spares, Dassault Falcon Jet Corp

Tim Conrad

Director of Global Supply Chain Excellence, Gates Corporation

Tom Anderson

Senior Vice President of Airbus North America Customer Services, Airbus North America

Dave Floyd

PBL Program Director, Defense Acquisition University

Robert Scarlett

Director of Logistics, Buckman Laboratories International, Inc.

Terry Gill

GM, Inventory Planning and Supply Chain Management, Hamilton Sundstrand

Jan Case

Director GRS America, Rolls Royce

Dale Puhrmann

Vice President Aftermarket Parts Operations, Blue Bird Corporation

John Schneider

Senior Vice President, Aerospace and Government Markets, New Breed Logistics