Tom Anderson, Senior Vice President of Airbus North America Customer Services, Airbus North America
Customer Perceptions: Partnering With Your Customers To Always Lead And Exceed Expectations
Mel Drummond, Global Service Operations Leader, Eaton Aerospace
Enhancing Performance And Driving Revenue Through Customer Feedback And Communication
Mike Ivy, Vice President and General Manager, Army Programs, Oshkosh Corporation – Defense
Mitigating Risks When Customers Go To Dangerous And Extreme Places And Expect You To Go with Them
Kevin McNeill, Director of Spares, Dassault Falcon
Enhancing Performance And Driving Revenue Through Customer Feedback And Communication
Steve A. Melnyk, PhD, Professor of Operations & Supply Chain Management, Michigan State University, Eli Broad Graduate School of Management
Rethinking The Key Trade-Offs in Lifecycle Management: New Thoughts, New Directions And New Opportunities
Roy Steele, President, RoShar Associates, LLC
Workshop: Negotiation Tactics For Mutually Profitable Strategic Partnerships
Tribby Warfield, President, Power Transmission North America, Gates Corporation
Establishing Profitable Models To Integrate Manufacturing And Aftermarket Operations To Meet Service Lifecycle Demands
Robert Wright, Director, Global Logistics, L-3 Communications
Lean Out Your Inventory And Better Meet Customer Demands Through Tactical Stock Sourcing And Strategic Partnerships