4 Interactive Workshops held by the leading FMCG and Retail supply chain experts
The rise in online sales over the festive season will likely see a huge increase in returns for retailers according to the Guardian. Currently up to 40% of clothing bought via the internet or catalogues is returned to stores by customers, highlighting the importance of having effective reverse logistics in place.
Delivery quality has become a real focus in line with growing demand, and in doing so leading retailers are investing in next-generation supply chain competencies that can tailor to changing consumer buying patterns most effectively.
Next year the European Consumer Rights Directive will double the legal window for returns to within two weeks of purchase. How will this impact your multi-channel model? 58% of online shoppers never go back to retailers that have given them a poor returns experience
Next month LogiCon has dedicated an entire day to reverse logistics – looking at the best ways to take cost out of operations, whilst delivering optimum customer service and retention. Increasingly articles are springing up highlighting the importance of having efficient customer returns systems in place, and our retailers will be on site to discuss why and how.