Reverse Logistics Conference Masterclass – Take cost out of reverse logistics operations
Tuesday 5th February
4 Interactive Workshops held by the leading FMCG and Retail supply chain experts
The rise in online sales over the festive season will likely see a huge increase in returns for retailers according to the Guardian. Currently up to 40% of clothing bought via the internet or catalogues is returned to stores by customers, highlighting the importance of having effective reverse logistics in place.
Delivery quality has become a real focus in line with growing demand, and in doing so leading retailers are investing in next-generation supply chain competencies that can tailor to changing consumer buying patterns most effectively.
Next year the European Consumer Rights Directive will double the legal window for returns to within two weeks of purchase. How will this impact your multi-channel model? 58% of online shoppers never go back to retailers that have given them a poor returns experience
Next month LogiCon has dedicated an entire day to reverse logistics – looking at the best ways to take cost out of operations, whilst delivering optimum customer service and retention. Increasingly articles are springing up highlighting the importance of having efficient customer returns systems in place, and our retailers will be on site to discuss why and how.
10.30 Registration
Registration
11.00 Interactive Workshop - Reverse Logistics Masterclass – Take cost out of reverse logistics operations
John Cullen, Associate Dean for Knowledge Exchange, Management School, University of Sheffield
How are you ensuring that your reverse logistics are fully optimised?
Products retuned or unsold is a growing challenge for Retail and FMCG. With supply chains under increasing pressure to deliver improved service across multiple channels, balancing complexity and cost reduction whilst delivering quality service to customers is fast becoming a major challenge.
Using a variety of both Retail and FMCG case studies and best practices in a new interactive forum, the masterclass allows you to benchmark against your peers on how to capitalise on the changing channels to market and take cost out of reverse logistics operations.
- Improve bottom line performance through improved management of reverse logistics processes
- Overview of the Reverse Logistics Diagnostics and Performance Improvement Toolkit
- Learning from company examples
- How collaboration and improving financial reporting are integral to taking cost out of reverse logistics
- Engaging a range of disciplines in the management of reverse logistics (e.g. suppliers, trading, logistics, finance, stores operations)
- Applying the Reverse Logistics Diagnostic Toolkit and Performance Improvement Toolkit to your own Organisation
16.00 Workshop Concludes
Workshop Concludes