Workshop: Partnership Management
25th April 2008

While outsourced services mean lower costs and less day-to-day management challenges, they require a new set of skills to ensure your organisation extracts the maximum levels of service and commitment from partners. You have a wealth of relationships to manage, from internal partners in sales and marketing to manufacturers, 3PLs and technology providers. As outsourcing becomes more and more popular, these relationships become even more critical and have an increasing impact on your brand.

A leading figure in the supply chain community, Dr Peter Laurence has spent over 30 years at senior management level in industries ranging from telecoms and consumer goods to pharmaceutical manufacturing.

You’ll join this workshop and equip yourself with the skills you need to handle multiple partners and ensure you get the results you need. Your partners directly impact your sales, security and your brand. Don’t miss the only workshop that’s specifically designed to ensure that you can execute a powerful partnership management programme.

Led by: Peter Laurence,
Principal,
SCB Consulting

08.30 Registration and Coffee

09.00 Workshop Sessions

You’ll take away mission-critical strategies and tactics including:

Key Criteria To Identify When Sourcing A New Service
Prioritise the key purchasing criteria you need to employ when sourcing new partners for your supply chain in this interactive session. Whether you are responsible for sourcing (or the decisions made directly affect your operations), Peter will ensure you’ve got a list of the criteria which are most powerful and those which are non-negotiable.

Laying The Foundations For A Strong Relationship – Contract Management
Effective partnership management relies on a firm understanding of each partner’s responsibilities. Getting this right during negotiations is critical to ensure a relationship’s success.

Allocating Responsibility For Partnership Management
More often than not, your service providers have multiple points of contact within your organisation. You’ll develop a strategy for effective communication and define ownership of key relationships to ensure clear and effective communication with suppliers.

Investigating Costs And Re-Negotiating
The benefits of a long-term relationship with a partner are clear, but you want to be sure you’re still getting the best deal from it. Draw on real-life case studies and proven techniques to compare services on the market and work out how to drive cost efficiency in your long-term relationships

Setting Metrics For Improvement
Managing quality of service in an external organisation is one of the toughest challenges in an outsourced supply chain. This session identifies the key metrics you need to drive improvement in:

• Flexibility
• Reliability
• Quality of service

Working With Partners On New Launches
Working with external partners can be difficult at the best of times, let alone in a launch situation, when information is limited and results critical. Join Peter as he demonstrates how to produce great results first time and apply his tried-and-tested solutions to your own operations

Clarity And Visibility Across Data And Technology
The cost-effectiveness of outsourcing can quickly be negated if your partner is unable to support true transparency in the supply chain. Peter identifies the core processes and technologies that are proven in supporting end-to-end visibility. Learn from his experience (good and bad) about what works and what doesn’t. Make sure your partnerships have the best chance of succeeding.

12.30 End of Partnership Management Workshop