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About Your Speakers

Luxury Interactive 2009 Speakers Include:

Alan J. Fuerstman

Founder and CEO

Montage Hotels & Resorts

Alan J. Fuerstman is chief executive officer of Montage Hotels & Resorts, a luxury hotel and resort management company that he founded in January 2002 to serve the affluent traveler.

Mr. Fuerstman opened the 201-room Montage Beverly Hills in Beverly Hills, California in November 2008. Inspired by the Spanish Revival Architecture and Mediterranean styling prevalent in Beverly Hills, this hotel evokes timeless elegance that captures the sophisticated residential ambiance of Southern California’s glamour estates of the 1920’s and 1930’s.

Prior to launching Montage Hotels & Resorts, Mr. Fuerstman was the vice president of hotel operations at Bellagio in Las Vegas, Nevada. Previously, he served as president and managing director of The Phoenician resort in Scottsdale, Arizona. He was also responsible for ITT Sheraton’s Luxury Collection properties, St. Regis Aspen and St. Regis Houston, and all ITT Sheraton properties in Arizona.

In 2007, Mr. Fuerstman received the award for Resort Executive of the Year from Ypartnership, the Hospitality Sales & Marketing Association International (HSMAI) and The University of Denver’s School of Hotel, Restaurant & Tourism Management. Mr. Fuerstman currently serves on the Board of Trustees for Gettysburg College, the Northern Arizona University School of Hotel and Restaurant Management’s Advisory Board, and the Resort Committee of the American Hotel & Lodging Association.

Amanda Bacal

Sr. Director of Marketing

Michael Kors

As Senior Director of Marketing at Michael Kors, Amanda McCormick Bacal is responsible for domestic and international advertising as well as all marketing efforts for the company, including wholesale and retail marketing, promotions, sponsorships and marketing research. In addition, Mrs. Bacal launched and continues to oversee the MichaelKors.com e-commerce and catalog business. Prior to her work at Michael Kors, she spent several years at Edelman focusing on corporate communications and brand development strategy.

Bill Drummy

Founder & CEO

Heartbeat Digital

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Cecilia Pagkalinawan

VP E-Commerce

Frette and La Perla

She began her career as a media specialist at Young & Rubicam, working with clients such as Fruitopia, Guinness Beer, Sprint and Radio Shack. She left Y& R to joining K2 Design where as the VP of Client Services, Cecilia helped K2 grow from a 6 person firm to a publicly traded Internet company with over 65 employees. At K2, Cecilia produced sites for Toys R Us, MCI, AOL, IBM, Footlocker, Champs, and Audi. Cecilia went on to be the Executive Producer and Creative Director for the Interactive unit of Messner Vetere Berger McNamee Schmetterer/Euro RSCG where she worked with clients such as Evian, MCI and Volvo. In 1997, Cecilia started her own company, Boutique Y3k, an e-commerce solutions provider and e-tailing consultant for the fashion and luxury retail industry. In 1998, BoutiqueY3k launched Nine West’s e-commerce site which was soon followed by EasySprit.com, and JonesNY.com. In 2001, BoutiqueY3k was one of the multitudes of companies which suffered in the dot com crash and shut down. After taking a sabbatical, Cecilia started consulting with GE Capital in 2002 in restructuring one of their companies, Voyager, formerly a catalogue which was distributed via airlines. Soon after, Cecilia joined RichFX as VP of Strategic Development where she consulted with LEGO, Barney’s, Cole Haan, Burberry, Aerosoles, and Toys R Us on enhancements to their e-commerce sites. In 2004, Cecilia left RichFX and joined Burberry, one of her clients, as Consulting Director of E-commerce. At Burberry, Cecilia spearheaded the launch of Burberry’s e-commerce business and managed all online marketing initiatives. Recently joined Frette as Vice President of E-commerce and launched their e-commerce business in November 2006. At Frette, she oversees all aspects of the business including creative, merchandising, operations, and marketing.
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Danielle Smith

Manager, Strategy and Client Development

Range Online Media

Danielle Smith joined Range Online Media upon its inception in 2001. An industry-veteran, she manages Range’s Strategy practice and provides clients and prospective clients with innovative marketing solutions and competitive insights to ensure their success.

Danielle combines her expertise in proprietary and third-party research and directional analysis with her extensive experience working hands-on within the luxury, retail, technology and utility verticals to provide current and potential clients with actionable data and campaign-planning expertise. She is committed to keeping clients ahead of their competitive curves, bringing them the latest in emerging technologies, market opportunities and “next big thing” ideas. A keen analyst of consumer behavior, Danielle specializes in creating consumer-driven online marketing strategies for multi-channel retailers and luxury providers.

A graduate of University of Texas Arlington, she has provided strategic direction and hands-on campaign management to top-tier clients including Burberry US and UK, Reliant Energy and The Sundance Channel.
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Darcy Miller

Senior Vice President, Editorial Director

Martha Stewart Weddings

Darcy Miller is the Senior Vice President and Weddings Editorial Director for Martha Stewart Living Omnimedia, Inc. (MLSO). She is responsible for overseeing every aspect of the weddings brand across all Martha Stewart Living Omnimedia, Inc. business segments, including publishing, broadcasting, internet and merchandising. She has been actively involved with Martha Stewart Weddings since the first issue in 1995. The magazine is currently published four times a year and each issue circulates to more than a million readers.

Ms. Miller’s role at MSLO includes television appearances on the company’s nationally syndicated television program, The Martha Stewart Show. In addition, Ms. Miller is an adviser on all content for the Martha Stewart Weddings magazine; Martha Stewart Weddings books; www.marthastewartweddings.com, which features her own blog – The Brides Guide; and the development of Martha Stewart Weddings merchandise.

Under Ms. Miller’s editorial leadership, Martha Stewart Weddings has become widely recognized in a highly competitive marketplace and as a quality publication in the industry. Martha Stewart Weddings has received six Society of Publication Designers Merit awards and won the National Magazine Award for General Excellence (circulation: 250,000 – 500,000) from the American Society of Magazine Editors (ASME) in 2005.

Ms. Miller is also heavily involved in the promotion of the Martha Stewart Weddings brand via interviews and appearances for radio, television and print ads. In 2007, Darcy led a team that collaborated with NBC’s Today Show on the “Today Throws a Martha Stewart Wedding” series; the series included on-air appearances and planning for the segments, ceremony details and reception. She has also appeared on Extra, The Insider, CBS’s The Early Show, ABC World News Now, and various local news programs, as well as cable television specials, including the Lifetime channel’s Weddings of a Lifetime series, Style Network’s wedding specials and radio interviews with WOR-AM’s Joan Hamburg.

Ms. Miller is the author and illustrator of Our Wedding Scrapbook, published in December 2004 by HarperCollins Publishers. She is also a frequent lecturer on all aspects of the weddings industry at a variety of venues nationwide and is a member of the Advisory Board for the Wedding Industry Professionals Association (WIPA).

Ms. Miller joined MSLO in March 1992 as an Editorial Assistant. She was appointed Assistant Editor in March 1994 and Associate Editor in October 1994. In July 1996, Ms. Miller was named Weddings Editor and in 2002 she assumed her current position as Senior Vice President and Weddings Editorial Director.

Don McNichol

Director of E-Commerce

Intermix

Don joined Intermix in 2005 to spearhead the company's multi-channel expansion drive through the launch of IntermixOnline.com and corporate wide CRM Services. Previously, Don was the Senior Director of Program Management at Gilat Satellite, a $265 MM telecom and data services company. There he was responsible for market analysis, product positioning and product management for data/telecom sales throughout South America. Prior to that, Don was Senior Director of Product Marketing at Prodigy Communications, where he was responsible for all products, portal environments and business development for the nation's 3rd largest ISP and the nation’s largest DSL high-speed access provider. He was part of the original team to take Prodigy through an IPO in 1999, followed by a merger with Southwester Bell Communications (SBC) in 2001, which gave Prodigy exclusive sales and marketing rights to SBC's 40MM customers.

Prior to entering the Internet space, Don was an institutional broker of Government Securities and Treasury Notes for RMJ Securities in New York. Throughout his consumer and small business marketing career, Don has help define, build and negotiate ecommerce platforms, order management systems & processes, payment processing services with credit card merchants, gateway services and alternative payment services. He graduated with an Economics Degree from the University of North Carolina - Chapel Hill and received his MBA from Dowling College in Long Island, NY.

Emile Koolstra

CEO & Founder

Team w-41.com

Mr. Emile Koolstra (35) was born and raised in Amsterdam. Emile worked for an American Outsourcing company for over 10 years and was, as Vice President Operations, one of the key-players to bring this company from zero to 15$ million dollar revenue. Thinking about the opportunities of the mobile internet, social networks and increasing demand for ‘True Personalization’, he launched his own company: w-41.com in 2007.
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Eric Jillard

Department Manager, Digital Marketing

Mercedes-Benz USA

With over 17 years experience in interactive marketing, Eric is currently leading the digital services group for Mercedes-Benz USA. Working daily with agencies, internal groups and an extensive distributed dealer network, he comprehensively manages the many digital initiatives of the legendary luxury automaker. Previously, Eric has worked on both the agency and client sides with tenure at Hertz Corporation, Daimler Chrysler Services, and iCrossing before joining Mercedes-Benz USA.

Felicity Lewis

Senior Manager, CRM & Integrated Marketing

David Yurman

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Hilary Donahue

Vice President

Michael C. Fina

Hilary Donahue is the Vice President of the Michael C. Fina Company. Her areas of responsibility include Merchandising and Ecommerce for this luxury Fifth Avenue jewelry, tabletop and home décor store. Hilary joined Michael C Fina in 1993 after several years at Macy’s. Hilary spearheaded Michael C Fina’s move from 47th Street to Fifth Avenue and the growth of the company as a luxury destination.

Jamie Klein

Author

Lead Domination

Jamie Klein has over 30 years experience implementing profitable sales and marketing operations in the luxury real estate profession. Jamie has launched luxury shared ownership business enterprises, lead management initiatives, and sales and marketing operations for luxury brands including the Marriott Vacation Club, the Four Seasons, and Starwood (the St. Regis Residence Clubs).

Jamie is a master at developing profitable sales and marketing enterprises, effectively managing growth and converting challenges into opportunities.

He has a proven track record of crafting profitable new programs to meet the demands of changing sales and marketing realities. Jamie’s focus is on helping companies do a better job of targeting and reaching their prospective customer, improving sales follow-up techniques and the tracking results of their programs. His new book is a step-by- step guide for these critical issues.

Jeanniey Mullen

Executive Director

Email Experience Council

Jeanniey Mullen is the Chief Marketing Officer for Zinio and the digital lifestyle destination: VIV. Jeanniey has held executive positions at OgilvyOne Worldwide, Grey Direct and ran her own Advertising agency. A pioneer and visionary in marketing and advertising, with a specific expertise in Email Marketing and Digital Publishing, Jeanniey is a frequent speaker, writer and a published author. Jeanniey founded The Email Experience Council in 2007, and currently serves as the Executive Director.

Jeanette Garner

AVP Interactive Marketing

Kérastase Paris & SHU UEMURA ART OF HAIR

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Jeri Ward

GM Marketing And Strategy

Audi of America

Jeri Ward has been General Manager of Marketing and Strategy, for Audi of America, Inc., since March 2007 when she joined the U.S. arm of AUDI AG, a German-based luxury vehicle manufacturer. She manages the brand and product communications and directs strategy including media, advertising, online marketing, product launch, integration, CRM, leads and research. Prior to joining Audi, Ward worked at Ford Motor Company for nearly six years. Most recently, she was the Consumer Marketing Manager, where she was responsible for launch and marketing activities for the Ford Edge and also managed the Multicultural Communications plan.

Kristin Knapp

Director Innovation

Bvlgari

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Lynn A. Arce

VP Global Creative & Internet Initiatives

DFS Galleria

Lynn Arce is VP, Global Creative & Internet Initiatives for DFS Group Limited, a division of LVMH. Lynn joined DFS in May 1999 as a Merchandise Manager and was subsequently promoted to Director, Global Creative and to her current position in February 2007. Her career began with NIKE, Inc and has predominantly been focused in the retail industry, with Warner Bros. and prior to DFS, Universal Studios. Lynn oversees marketing, design, and internet initiatives for the global luxury retailer. She lives in San Francisco.
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Marisa F. Thalberg

VP Global Online Marketing

The Estée Lauder Companies, Inc

As the Vice President of Global Online Marketing for The Estee Lauder Companies, Inc., Marisa has the distinction of holding the first corporate (all brands) marketing function in the company’s history. In this role, she is charged with upgrading and creating new digital marketing programs across the company’s portfolio of prestige beauty brands, to create more modern consumer engagements and drive ecommerce sales. In this capacity she is also a current member of the Forrester Interactive Marketing Council. Leading up to this position, Marisa’s background has spanned both the client and agency worlds, where she gained a reputation as a noted strategist and brand-builder.

Kyle Murdoch

Senior Corporate Manager, E-Commerce Marketing

The Ritz-Carlton Hotel Company

Maryssa Miller

Director E-Commerce

Lacoste

Maryssa Miller is currently Director of E-commerce for Lacoste USA where she launched the very first e-commerce site for this international brand. With close to 10 years of e-commerce experience, Maryssa is currently focused on growing the online business for Lacoste while maintaining brand equity and continually striving to provide a superior experience that serves the needs of all of their customers.

Milton Pedraza

CEO

Luxury Institute

Milton is the CEO of the Luxury Institute, LLC. Through the use of proprietary surveying techniques with high net worth consumers, Mr. Pedraza has established the New York-based Luxury Institute as the trusted and impartial luxury brand ratings and research institution that is the voice of high net worth consumers. Today, luxury goods and services firms, luxury professionals, high net worth consumers, and the international press, all rely on the Institute for its impartial ratings and best practices insights on to how to better serve high net worth clients globally.
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Nick Dutton

Managing Director

Euro RSCG Luxe

Nick Dutton is the Managing Director of Euro RSCG Luxe, the luxury brand specialist network within the Euro RSCG Group. The company offers advertising, web, CRM, digital, social media and experiential services in key luxury markets around with world, with teams in Paris, London, New York, Dubai, Shanghai and Tokyo. Clients include Jaguar, Louis Vuitton, Lacoste, Remy Martin and Piper Heidsieck.

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Pam Danziger

Founder

Unity Marketing

Unity Marketing is a boutique market research firm specializing in consumer insights for marketers and retailers that sell luxury goods and experiences to the 'masses as well as the classes.' The firm was founded in 1992 by Pamela N. Danziger, an internationally recognized expert in understanding the mind of the consumer. Her trademark 'why people buy' approach is founded on a passion for data coupled with a need to understand what drives and motivates consumers as they shop. Thus her work includes both qualitative and quantitative research methodologies.

In recognition of her ground-breaking work in the luxury consumer market, Pam received the Global Luxury Award presented by Harper's Bazaar for top luxury industry achievers in 2007.

Rick Talmage

COO

Solstice Marketing Concepts LLC

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Rowena Track

SVP Web, e-Business Strategy & Solutions

TIAA-CREF Financial Services

Rowena Track is currently Senior Vice President of Web & e-Business Strategy & Solutions at TIAA-CREF Financial Services. Rowena’s responsibilities include leadership of the digital strategy for TIAA-CREF. She provides vision, direction and leadership in the areas of e-Business, new channel development and marketing, Internet/Intranet applications, web look and feel, and web performance and tracking for TIAA-CREF’s target market including clients, employees, partners and suppliers.

Prior to joining TIAA-CREF, Rowena was Vice President of Global e-Business at the Global Strategic Marketing department of Bayer Pharmacuetical. She was responsible for identifying strategic opportunities in new and evolving channels to market and sell Bayer Pharma’s strategic products in key global markets. Rowena led the assessment of emerging technologies, new media and the internet and their strategic impact on Bayer’s traditional multi-channel strategy. Since joining Bayer in 1990, Rowena held several positions of increasing responsibilities in Clinical, Product Development, Information Technology and Global Strategic Marketing.

Prior to joining Bayer, Rowena worked at the Yale University School of Medicine and at the Howard Hughes Medical Institute on projects related to Human Gene Mapping.

Roxanne Ong

Executive Director, Bobbi Brown eCommerce Global

Bobbi Brown Cosmetics

Roxanne Ong is responsible for driving the eCommerce sales, online marketing and eCRM strategy for Bobbi Brown Cosmetics, one of The Estée Lauder Companies Inc.’s prestige brands. Roxanne recently completed a five-year tenure at Starwood Hotels & Resorts where she led the worldwide online marketing initiatives for St. Regis Hotels, W Hotels and The Luxury Collection. She cut her teeth in the interactive space on the agency side at Publicis Modem (then Modem Media Inc.) managing accounts including General Motors, Citibank, IBM and General Electric.

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Stan Stalnaker

Founder and Creative Director

Hubculture

A leading thinker and commentator on the social impact of globalization, Stan Stalnaker is the Founder of Hub Culture Ltd. and President and Creative Director of Hub Culture Services Ltd, with bases in London, New York and Singapore. Hub Culture began in 2002 with the worldwide publication of Hub Culture: The Next Wave of Urban Consumers, the first specialized look at the emergence of harmonized cultural psychographics in the world economy. Following the success of the book, activity shifted online to www.hubculture.com, a source of information and interactivity for this community of urban influentials. Today hub culture is one of the world’s first collaborative social systems, with regular fundraising and event based activities, curated content, and distributed access to some of the world’s most influential people.

Valerie Tomasello

VP E-Commerce

Tory Burch

John C. Timmerman

Corporate VP Operations

The Ritz-Carlton Hotel Company, L.L.C.


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Greg Furman

Executive Director

Luxury Marketing Council

President of Furman Communications & Marketing and Founder/Chairman of The Luxury Marketing Council, Greg Furman has held a number of senior level positions in different industry groups. He served as policy advisor and speech writer to the Ontario Minister of Education; head of public affairs and issues management for Sun Oil's Canadian Subsidiary, Suncor; Managing Director of Advertising and Sales Promotion for the New York Stock Exchange, and head of J. Walter Thompson's corporate image public relations business. During his three-year association with Bergdorf Goodman his responsibilities included marketing strategy, advertising, public relations, interactive initiatives, direct mail and the store's $20 million catalogue business. In November 1994 Greg started his own consulting business and founded The Luxury Marketing Council.

His clients have included SmithKline Beecham, Bay Banks, Andersen Consulting, Business Publications Audit International (BPA), MBIA, The International Trademark Association, Deloitte & Touche, Pennwell Publishing - Oil & Gas Journal, Signet Bank, American Express, InterPost (a subsidiary of Dutch KLM and The Dutch Post Office),
American Business Press, Sotheby's International Realty, CCH Legal Information Services, Miller Freeman - The Couture Conference and Collection, Departures Magazine, Via Way Travel, New York City Opera, Palmeto Travel, historic Charleston, Godiva, Nymphenburg Porcelain, Meigher Communications, Capital Publishing, Atlantic Mutual. ADP (Automatic Data Processing, Inc.), GQ, Street & Smith's, Harper's Bazaar, Magazine Publishers of America, Orient Express, Leo Burnett, Zicccardi & Partners, Kirschenbaum & Bond, Bill Communications/VNU, Fortune, Publicis, Canadian Imperial Bank of Commerce, FlightTime and Steinway and Sons.

In November of 1994 Greg founded The Luxury Marketing Council, now a group of some 1,600 CEO's and top marketing executives of 675 luxury firms in New York, Boston, Dallas, Atlanta, Dubai. London, Paris and Atlanta. Included among them are U.S. Trust, Steuben, The Golden Door Spa, Seabourn Cruise Line, Mercedes Benz, Swiss Air, Sothebys, Sotheby’s International Realty, Brioni, The Fragrance Foundation, Bally, American Express, Cartier, Dunhill, Montblanc, Atlantic Mutual, JP Morgan, Bergdorf Goodman, Neiman Marcus, Bentley Rolls Royce and Mumm/Perrier Jouet, Bruno Magli, Baccarat, Gourmet, Architectural Digest, Forbes, Wall Street Journal Weekend Journal, Deloitte & Touche, Departures, Cigar Aficionado, Frette, David Yurman, FAO Schwarz, scada.

His strategy consulting practice focuses on helping his clients define their missions and corporate positioning, develop strategic plans and grow their businesses by taking a more creative, "out of the box" approach to all facets of the marketing mix: public relations, advertising, direct mail, special events, and, especially, innovative partnerships and collaborations. Highlights of his educational experience include studying with Marshall McLuhan (1970 - 1977) at the University of Toronto, "Strategic Marketing" at Harvard, and "Managing Critical Resources" at University of Virginia's Colgate Darden School of Business.

Mike Gottfried

Business Manager

Google

Mike Gottfried, one of the founders of Google's NYC office, has been an integral part of the company's explosive growth for nearly seven-and-a-half years, and has worked with advertisers from various industries as they began exploring the online space. Mike now serves as the NYC Regional Business Manager for Retail, and oversees all aspects of his team's relationships with partners and clients. He currently concentrates on luxury goods and apparel, but has handled a diverse array of retailers, including department stores, multi-channel sellers, and consumer electronics specialists. In his role as Regional Business Manager, Mike not only manages client relationships, but also advocates for retailers' interests with both Google's advertising and product organizations including online and offline products, working to maximize reach and ROI. Over the past seven-plus years, he has met with hundreds of clients - online pure-plays, catalog companies, auction sites, traditional brick-and-mortar stores, aggregators, and beyond - to discuss their challenges and goals. These experiences have provided him with a unique and broad perspective on what it takes to succeed in today's online marketplace - and how to truly take advantage of the web as a marketing vehicle. Prior to joining Google, Mike was the Retail Manager at Alladvantage.com.

Shannon Deye

Senior Manager, Global Digital Marketing

Global Infiniti Business Unit – Marketing & Sales

With more than 12 years experience in global interactive marketing, Shannon is currently leading digital marketing initiatives for the Global Infiniti Business Unit. Her current focus includes the creation of a new global Infiniti brand web portal, establishing new B2C global web platforms and migrating existing regional web properties. She previously oversaw global digital online marketing and enterprise level web platform development and management for a global automotive sensor manufacturer headquartered in Stuttgart, Germany.

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Chris Gokiert

President

Critical Mass

Chris Gokiert is the President of Critical Mass, a digital marketing agency that creates extraordinary experiences for some of the world’s most admired brands. With Critical Mass for nearly a decade, Chris manages the operations of the company across our network of seven offices. His strategic leadership and dedication to client service have been instrumental in the launch of major multi-channel initiatives for Infiniti, Budweiser, Adidas and AT&T.

From transactional sites to brand building experiences, he brings a relentless focus on excellence and pushing our teams to over-deliver. He is responsible for overseeing the growth of the company and evolving our services to keep pace with the changing digital landscape.

During his tenure at Critical Mass, Chris considers the re-launch of Dell’s new website one of his most notable achievements, bringing in the world’s largest e-commerce site on time and on budget, to an audience of more than 80 countries in 18 languages.

Paul Hurley

CEO

ideeli Inc.