In the fast-evolving m-commerce market, companies can’t afford a misstep or forego a competitive opportunity for their mobile sites and apps. What consumers think of your mobile experience will influence what they do next and how they view their relationship with your company. Measuring their satisfaction with your mobile presence, in the context of their needs and expectations, provides the analytics and insights to successfully integrate the mobile experience with your company’s goals. A leader in web and m-commerce research, Larry Freed will discuss trends in m-commerce and the multi-device, multichannel customer experience.