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Main Conference Agenda
For bullet points and full details of each presentation,
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symbol.
Day One
08.20 Coffee
& Registration
08.50 Chairman’s
Opening Address
09.00 Keynote Address
Examining The Success Of An Online Bank:
How Far Do They Go To Meeting The Customers Expectations?
Tim Sawyer
CEO
CAHOOT
09.30
Are You Listening To Your Customers And
Delivering What They Want? – Grow Your Business Through A Customer-Centric
Online Strategy
Gloria Chance,
Director for Online Service Excellence,
WACHOVIA
10.00 Mid-Morning
Networking Break
10.30
Leveraging The Customer Database And Customer
Relationships For Growth
Tom Breur,
Director of Business Intelligence
ING CARD
11.00
Adding Value To Customers Through Seamless
Multi-Channel Integration
Simon Baines
Head of iCRM Marketing
NATIONWIDE
11.30
Embedding NPD in Business Development
to Maximise Effectiveness Through Teamwork and Co-ordination
Alaric Churchill,
Marketing & CRM Director,
FIRSTPLUS
12.00 PANEL
DISCUSSION:
Measuring Tangible ROI From Your CRM Implementation:
Was It Worth It Or Is CRM Just Overused And Abused?
Tom Breur,
Business Intelligence Director,
ING GROUP
Simon Baines,
Head of iCRM Marketing,
NATIONWIDE
Alaric Churchill,
Marketing & CRM Director,
FIRSTPLUS
12.35 Lunch
CONCURRENT SESSIONS: -
CHOOSE STREAM A OR B
| STREAM
A |
STREAM
B |
14.15
Optimising Your Email Marketing Campaigns:
Converting Prospects Into Customers, Retaining Repeat Customers
And Measuring Your Success
Martin Aylward, Head of
Marketing Planning
MORE TH>N |
14.15
Co-Marketing – Does It Deliver:
Understanding The True Value Of Co-Branding
Kamal A. Boushi
Senior Vice President
MASTERCARD INTERNATIONAL |
14.45
Capitalising On Advanced Data And Analytics
To Develop And Implement Customer Specific And Targeted Marketing Campaigns
With High ROI
Lawrence Micallef
Head Of Strategic Planning
BANK OF VALLETTA PLC
15.15 Mid-Afternoon
Networking Break & Opportunity To View Exhibition Area
15.45
Developing And Implementing A Profitable,
Viable And Customer-Centric Mobile Banking Service
Willem de Jager
VP Mobile Banking
RABOBANK
16.15
What Technologies Are Beginning To Come
Into The Forefront That Will Change The Way You Do Business Across All
Your Channels And How Will These Technologies Impact Your Position In
The Marketplace?
Jon Quick
Head of Business Systems
CANADA LIFE
16.45 Interactive Roundtables
17.45 Net.Fin@nce 2004 Gala Cocktail
Reception
Day Two
08.20 Coffee & Registration
08.50 Chairman's Opening
Address
09.00 Keynote Address
Sainsbury’s Bank: Keynote CEO Address
Tim Pile
CEO
SAINSBURY’S BANK
09.30
Focusing On Significant Growth Numbers
And Developing A Balanced Strategy To Keep Your Existing Customer Base
While Maintaining Steady Growth And Profitability
Sanjeeb Chaudhuri,
Group Managing Director and Head of Retail Banking GCB, EMEA
CITIGROUP
10.00
Increasing Your Bank's Efficiency Through Channel Integration And Optimisation
Grzegorz Piwowar,
Managing Director, Retail Banking,
BANK BPH
10.30 Mid-Morning Networking
Break
11.00
Maximizing Sales Revenues And Loyalty Through Seamless Multi-Channel
Integration
Young-Sun Yun,
SVP Retail Online Services Marketing
WACHOVIA
11.30
Gaining The Competitive Edge Through Proactive Contact: Customer Outreach
At Abbey
Andrew Barton
Customer Outreach Director
abbey
12.00
A Proven E-Strategy: Building Global Leadership In Wired And Wireless
Electronic Banking
Maritta Nikander,
VP Internet & Mobile Banking
NORDEA
12.30 PANEL DISCUSSION:
Channel Based Pricing - Delivering What
Customers Want: Strategies For Differentiating Your Product Offering
In An Increasingly Rate-Led Market
Young-Sun Yun,
SVP Retail Online Services Marketing
WACHOVIA
Andrew Barton,
Customer Outreach Director,
ABBEY GROUP
Maritta Nikander,
VP Internet & Mobile Banking
NORDEA
13.05 Lunch
CONCURRENT SESSIONS: -
CHOOSE STREAM A OR B
| STREAM
A |
STREAM
B |
14.15
Customer Centred Product Development: Using Powerful Insights
to Meet Consumers’ Needs
Andy Wiggans,
Head of Product Management
HALIFAX MORTGAGES
14.45
Successfully Creating Business Value From Your e-Services
Bengt Hansson
Head of E-Business
NORDEA
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14.15
IT Is The Core Element To Transform DAB Bank From A Passive Transaction
Platform To A Full Service Bank
Matthias Sohler
CIO
DAB BANK
Alexander von Uslar,
Member of the Board
DAB BANK
14.45
Smart Payment Cards Are Now A Reality:
What Is The Status Of EMV Migration, What Lessons Have Been Learned
And What Does The Future Hold?
Ian Green,
Programme, Manager, Chip & PIN
HSBC PLC
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15.15 Mid-Afternoon
Networking Break & Opportunity to View the Exhibition Area
15.45
Using The Power Of Segmentation To Drive And Practically Implement Your
Action Strategy
Clare Salmon
Managing Director
AA FINANCIAL SERVICES
16.15
Understanding Your Customers’ Experience At Each Touch Point To
Increase Conversion Rates
Jerome de Labriffe
Head of E-Banking
BNP PARIBAS
16.45 End Of Main Conference
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