21 - 23 May, 2012
Sheraton Wildhorse Pass, Chandler, AZ

Presentations

Joe Dauskurdas, VP – Financial Services, Bazaarvoice

Main Conference Day 2: Chairperson's Afternoon Remarks

    

Jeff Dennes, SVP Chief Digital Officer, Huntington National Bank

Keynote Address: Exponential Growth In Technology

    

David Eads, Director, Product Marketing, Kony Solutions

Mobile Payment Chaos

    

Ned Elton, Managing Partner, Financial Services, Rosetta

Main Conference Day 1: Chairperson’s Welcome Remarks

    

Larry Freed, President and CEO, Foresee Results

Industry Case Study, ForeSee Results

    

Taylor Gray, VP Marketing & Social Media Strategy, AOL

Main Conference Day 2: Chairperson’s Welcome Remarks

    

Cheryl Guerin, SVP Group Head US Marketing and Global Digital Marketing, MasterCard Worldwide

MasterCard - Building Connections With Consumers

    

Darren Howard, VP of Marketing, Esurance Insurance Services, Inc.

Case Study: “Technology When You Want It, People When You Don’t"

    

Neff Hudson, AVP, Enterprise Member Experience, USAA

What’s In Your (Mobile) WALLET?

    

Stephen Johnson, Director of Social Media, TIAA-CREF

Using Social Media To Engage And Educate A Multigenerational Community

    

Susan Kleinman, Director, comScore

Mobile Channel Focus Day: Chairperson’s Welcome Remarks

    

Sam Masiello, General Manager, Anti-Phishing Services, Return Path

Email Security and Fraud Prevention: Protecting against Customer Phishing for Financial Marketers

    

Mickey Mencin, SVP, Advertising Director, KeyBank

Enabling Your Company To Operationalize Social Media

    

Steve Karp, SVP, Enterprise Payments Strategy, SunTrust Bank & Paul Phillipson, Managing Director, USA, Mazooma

Innovations in Payments Solutions

    

Kristen Rankin, FVP, Mobile Channel Manager, SunTrust Bank

Benefits Of Offering Multiple Access Methods For Mobile Banking

    

Sandra Sanvido, Director of Product Strategy, Oracle

Reclaiming Your Customers With Strategic Treatment Execution

    

Mark Schwanhausser, Research Analyst, Multi-Channel Financial Services, Javelin Strategy & Research

Why PFM Is On The Brink Of Breaking Out Of The Box

The presentation is intended for internal use by conference delegates only. Neither WBR or the conference delegates may use the presentation for any commercial use, nor may any of the data and information be used in any public facing manner (press releases, marketing materials, etc.) without the express written consent of Javelin Strategy & Research.

    

Joyce Sullivan, Board Director, Financial Women's Asssociation

Social Media And FINRA Guidance

    

Jesse Torres, President and CEO, Pan American Bank

Closing Keynote Presentation: Managing Enterprisewide Social Media Risks

    

Dominic Venturo, Chief Innovation Officer, US Bank

Keynote Presentation: Banking On Innovation – Why And How Does A Bank Innovate?

    

Jennifer Wilson, SVP Internet Channel Director, BBVA Compass

Person-To-Person Payments

    

Amy Buckner, Co-Founder & Managing Partner, AnswerLab & Pamela Walshe, VP and Manager of Customer Research, Wells Fargo

Case Study: Into the Wild - Uncovering Holistic Mobile Insights at Wells Fargo

    

Secil Tabli Watson, SVP Internet and Mobile Banking, Wells Fargo

Meet Your Customers Where They Are: Use Feedback To Simplify And Innovate

    

Paul Gould, CIBC & Mike Hennessy, Intelliresponse

Industry Case Study, IntelliResponse Systems Inc.

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