May 11 - 12, 2010
Mid-America Club, Chicago, IL

About Our Sponsors

Lead Sponsors

ForeSee Results

The leader in customer satisfaction measurement, ForeSee Results captures and analyzes online voice of customer data to help organizations increase sales, loyalty, share of wallet, recommendations and website value. Using the scientific methodology of the American Customer Satisfaction Index (ACSI), ForeSee Results identifies the improvements to websites, online initiatives and multi-channel programs with the greatest ROI. With over 42 million survey responses collected to date and benchmarks across dozens of industries, ForeSee Results offers unparalleled expertise in customer satisfaction measurement and management. ForeSee Results measures over 30 financial services websites including some of the leading banking, brokerage, insurance, mortgage and pension/benefits sites.

    

LivePerson

Is a provider of online engagement solutions that facilitate realtime assistance and expert advice. Connecting businesses and experts with consumers seeking help on the Web, LivePerson's hosted software platform creates more relevant, compelling and personalized online experiences. Every month, LivePerson's intelligent platform helps millions of people succeed online. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel. LivePerson is headquartered in New York City.

    

Tealeaf

Provides online customer experience management solutions and is the unchallenged leader in customer behavior analysis. Tealeaf's CEM solutions include both a customer behavior analysis suite and customer service optimization suite. For organizations that are making customer experience a top priority, these solutions provide unprecedented enterprise-wide visibility into every visitor's unique online interactions for ongoing analysis and web site optimization. Online executive stakeholders from ebusiness and IT to customer service and compliance are leveraging Tealeaf to build a customer experience management competency across the organization. For more information,visit www.tealeaf.com

    

VeriSign

Is the Internet trust company. As the steward of the .com and .net Top Level Domain Names, VeriSign manages one of the largest, most reliable, and secure networks in the world. The VeriSign Secured Seal is recognized by 86% of Internet users, making it easy for them to know that a Web site is secure and authentic. VeriSign has a superior track record for protecting sensitive information, and its services can increase traffic, conversion, and loyalty for customers. And as more consumer and business applications migrate to the cloud, VeriSign’s deep expertise gives the company unsurpassed ability to deliver reliable and secure transactions for cloud-based services.

    

Moderator/Chairperson Sponsors

PNT Marketing Services

A leader in database marketing solutions for financial institutions since 1988 and 3-time Inc 5000 award winner, PNT helps clients develop a deep and actionable understanding of their customers and prospects. By turning customer data into true "customer intelligence," PNT helps clients build deeper, longer-lasting, and more profitable customer relationships, dramatically improving customer satisfaction, retention, cross-sell, targeted acquisition, and overall marketing ROI.

    

Rosetta

Rosetta is the largest independent interactive agency in the country. Our Personality®-based segmentations uncover the drivers of brand choice and product usage. Rosetta’s industryfocused marketers, world-class technology teams and creative teams translate those insights into relevant marketing solutions that attract, retain and deepen a brand’s best customer relationships. Rosetta brings deep industry expertise to client work within the Retail & Consumer Products, Healthcare, Financial Services, Communications, Technology & Media and B2B markets. Some of our Financial Services client relationships include HSBC, Nationwide, and Citizens Bank.

    

Panel Sponsor

ColdSpark

Is the leading provider of enterprise email infrastructure solutions and platforms. ColdSpark helps the world’s most demanding companies increase the power of their email to drive revenue, strengthen customer relationships and improve business efficiency, while ensuring security, compliance, performance and management for email networks and systems.

    

Registration Sponsor

ComScore, Inc. (NASDAQ: SCOR)

Is a global leader in measuring the digital world and preferred source of digital marketing intelligence. In an independent survey of 800 of the most influential publishers, advertising agencies and advertisers conducted by William Blair & Company in January 2009, comScore was rated the ' most preferred online audience measurement service' by 50% of respondents. comScore's capabilities are based on a massive, global cross-section of approximately 2 million Internet users who have given comScore permission to confidentially capture their browsing and transaction behavior, including online and offline purchasing. comScore services are used by more than 1,200 clients.

    

Premier Exhibitor

Leadfusion, Inc.

Is the industry source for Financial Experience Management (FEM). Leadfusion’s FEM suite consists of Researching, Marketing, and new Guided Selling Solutions designed to operate independently or as a single integrated solution. FEM tools help financial institutions produce an authentic online experience that creates personal value for consumers and enhances the corporate brand. Leadfusion’s FEM suite enriches all stages of the consumers’ experience from engagement through advocacy. Leadfusion has been providing compelling experiences for financial consumers since 1995. Over 250 financial institutions, including 36 of the top 50 banks and 2 of the top 3 insurance companies trust Leadfusion to educate and empower their consumers. To learn more contact 877.205.9825 or visit www.leadfusion.com.

    

ExactTarget is a leading global provider of on-demand email marketing and one-to-one marketing solutions. The company’s software as a service technology provides organizations a single platform to connect with customers via triggered and transactional email, integrated text messaging, voice messaging, landing pages and social media. Supported by collaborative global services teams, ExactTarget’s technology integrates with more sales and marketing information systems than any other in the industry, including Salesforce.com, Microsoft Dynamics CRM, Omniture and Webtrends among many others. ExactTarget’s software powers permission-based multi-channel communications for thousands of organizations around the world. For more information, visit www.ExactTarget.com or call 1-866-EMAILET.

    

Compete provides marketers with actionable digital intelligence to improve their online and offline marketing effectiveness. Hundreds of clients, including the world's leading brands, rely on Compete to help them create more effective websites and more targeted advertising campaigns. Compete's products include online measurement tools available at Compete.com, as well as deep consumer and competitor insights in the automotive, consumer goods, financial services, media, retail, telecom and travel industries.

Compete is a TNS Media company. To learn more about Compete, please visit www.competeinc.com. And to increase your digital intelligence, visit www.compete.com or our award-winning blog at www.blog.compete.com.


    

In the competitive IT services industry, it’s difficult to know what differentiates one company from the next. With CGI, you can be certain that we put our stakeholders’ interests first: we take a unique approach to fostering client, member (employee) and shareholder satisfaction. The CGI Management Foundation represents the architecture of our approach. It governs how we deliver services to clients, how we interact with members and how we respond to shareholder requirements. CGI is committed to helping our clients win and grow; to providing our professionals with rewarding careers; and to offer shareholders superior returns over time.

    

A trusted, global specialist in e-commerce, ATG (Art Technology Group, Inc., NASDAQ: ARTG) has spent the last decade focused on helping the world's premier brands maximize the success of their online businesses. The ATG Commerce application suite is the top-rated platform by industry analysts for powering highly personalized, efficient and effective e-commerce sites. The company's platform-neutral e-commerce optimization services can be easily added to any Web site to increase conversions and reduce abandonment. These services include ATG Recommendations and eStara Connections. The company is headquartered in Cambridge, Massachusetts, with additional locations throughout North America and Europe. Please visit http://www.atg.com.

    

TouchCommerce, Inc.

TouchCommerce is a leading provider of pay-for-performance conversion optimization solutions. Combining real-time predictive analytics with optimized live interactions, TouchCommerce delivers a fully integrated, fully outsourced solution that can help increase conversions and order value. TouchCommerce helps you acquire, grow and retain customers across your entire online channel. TouchCommerce pioneered the industry’s pay-for-performance model and shares entirely in the risk and the reward. We relentlessly optimize our solution to continually deliver higher conversion rates and greater ROI. TouchCommerce clients are leaders in the telecommunications, retail, financial services and subscription/direct response industries in the Americas, Europe, and Asia-Pacific area.

    

Bazaarvoice enables the world’s largest brands to capture and amplify the voices of their customers to build sales, bringing word of mouth to ecommerce.

Bazaarvoice products and services enable consumers to share ratings, reviews, questions, answers, and stories about products and brands on client websites. Bazaarvoice helps clients maximize the strategic impact of user-generated review content through personalized service, search engine optimization, and syndication across the Web and through the channel.

600 brand web sites like Best Buy, Costco, Dell, Macy’s, Overstock, P&G, Panasonic, QVC, and USAA in 36 countries. Headquartered in Austin, they have offices in London, Paris, and Singapore. Visit www.bazaarvoice.com or read the blog at www.bazaarblog.com.