Days 2 & 3 – Main Conference - Agenda at a Glance - April 15-16, 2008
Integrating Key Marketing Channels To Improve Customer Conversion, Retention And Engagement
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| 7:15 |
“An Invitation Only Event” Private workshop Breakfast session: The Role of Search in Consumer Banking of Tomorrow
Hosts:
Elena Filimonova - Sr. Director, Strategic Marketing – Financial Services, Fast
Jeff Fried – Vice President, Product Management, Fast |
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| 7:30 |
Registration – Sponsored By comScore, Continental Breakfast And Opportunity To Network in The Solutions Zone |
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| 8:15 |
Welcome Address And Introductions
Leanne Laudico-Arcinue,
Executive Director, Net.Finance 2008 |
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| 8:25 |
Chairman’s Opening Address
Jason Shulman, Chief Revenue Officer, [x+1] |
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| 8:40 |
Capturing Your Customer’s Loyalty Through Mobile Banking Services
Eskander Matta,
Senior Vice President, Internet Services Group, Wells Fargo |
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| 9:40 |
The Emergence Of Social Media And Its Implications To Marketers
Presentation by Bank of America |
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| 9:50 |
eCommerce Failures: The Real Impression. The Real Impact
Geoff Galat,
Vice President, Marketing & Product Strategy, Tealeaf |
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| 10:25 |
Morning Refreshment Break & Networking Opportunity In The Solutions Zone |
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| 11:00 |
How Online Customer Satisfaction Drives Share of Wallet and Loyalty for Financial Services Companies
Larry Freed,
President and CEO, ForeSee Results |
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| 11:35 |
Are Mass Affluents The "New" Mass Market?
Mickey Mencin,
Director of Advertising, KeyBank |
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| 12:10 |
CMO PANEL: Creating Customers For Life: Establishing Stronger Customer Relationships Through Effective Retention Strategies
Shari Storm,
Vice President and Chief Marketing Officer, Verity Credit Union
Gabriel Dalporto,
Chief Marketing & Strategy Officer, Zecco Holdings, Inc.
Andy Frawley, Chief Executive Officer, Click²
Rick Starbuck, FVP eCommerce Customer Experience, Washington Mutual |
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| 12:45 |
Luncheon For All Net.Finance 2008 Attendees |
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Concurrent Afternoon Tracks – Choose A or B |
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Track A: Online Marketing Strategies |
Track B: Total Customer Experience |
| 1:55 |
Chairman’s Opening Address
Ron Sheklin General Manager, Financial Services, Compete
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Chairman’s Opening Address |
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| 2:05 |
Renovate Your Web Tools To Retain Soon-To- Retire Customers
Karla J. Kahmeyer,
Advice and Guidance Consultant,
American Century Investments, Electronic Commerce |
Using Customer-Centric Design And Techniques To Create True Innovation In Financial Services
Rick Starbuck, FVP eCommerce Customer Experience, Washington Mutual |
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| 2:45 |
Youtube And Financial Services?" How FS Marketers Are Using Youtube To Build A Brand
Jon Kaplan,
Industry Director, Financial Services, Google |
Marketing Budget Optimization: A Practical Approach
Pablo Azar,
Assistant Vice President, Customer Measurement and Insight, Allstate Insurance Company |
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| 3:05 |
Afternoon Refreshment Break & Networking Opportunity In The Solutions Zone |
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| 3:55 |
Leveraging Social Networking In The Finance Vertical
Gabriel Dalporto,
Chief Marketing & Strategy Officer, Zecco Holdings, Inc. |
Extending Your Ability To Do More With Outsourcing
Billy Martin, Retail Internet Lead, Wachovia Mortgage
Kate Clark, Director, eCommerce Product Development, USi, An AT&T Company |
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| 4:35 |
PANEL DISCUSSION: Acquiring And Retaining Customers Through Social Media
Daan Josephus Jitta,
Senior Vice President, Direct Channels and Innovation, ABN AMRO Netherlands Commercial Clients
Avi Pollock,
Head of Applied Innovation, Global Technology
& Operations, Royal Bank of Canada
Tom Desmond,
Chief Growth Officer, TradeKing |
Helping Your Customers Get More Value From Their Financial Data
Jason Knight,
CEO and Co-Founder, Wesabe |
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| 5:30 |
Marketer-to-Marketer Exclusive Card Swap
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| 6:00 |
Wild Western Saloon Cocktail Party For All Net.Finance 2008 Attendees Hosted By Integrato |
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Main Conference - Full Agenda - Wednesday, April 16, 2008
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| 7:45 |
Registration – Sponsored By comScore, Continental Breakfast And Opportunity To Network in The Solutions Zone |
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| 8:15 |
Chairman’s Opening Address
Eric Cantini,
Partner, Brulant
Nathan Carmon,
Partner, Brulant |
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| 8:30 |
Two Customers For The Price Of One: Introducing Virgin Money’s Unique Positioning And Approach To Customer Acquisition
Asheesh Advani,
President and CEO, Virgin Money USA |
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| 9:05 |
Driving Engagement To Drive Brand And Business Opportunity Conversion
Elizabeth Birenbaum, Business Leader, Global Interactive Marketing, Mastercard International |
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| 9:40 |
Analytics In Action: Why FS Companies Are So Excited About Automated Testing And Targeting
Brent Hieggelke,
VP Strategic Marketing, Omniture |
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| 10:15 |
Morning Refreshment Break & Networking Opportunity In The Solutions Zone |
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| 10:55 |
PANEL DISCUSSION: Maximizing Your Campaigns And Marketing Spend To Optimize Your SEO and SEM Programs
Michael Neil,
Vice President Online Channel, Merrill Lynch, Global Bank Group
Mickey Mencin,
Director of Advertising, KeyBank |
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| 11:30 |
Web 2.0 In Action: Innovating With Your Clients
Avi Pollock,
Head of Applied Innovation, Global Technology & Operations, Royal Bank of Canada |
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| 12:05 |
Exploring Virtual Worlds: Can They “Amazon” Our Communication Channels?
Daan Josephus Jitta,
Senior Vice President, Direct Channels and Innovation, ABN AMRO Netherlands Commercial Clients |
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| 12:40 |
Luncheon For All Net.Finance 2008 Attendees |
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| 1:40 |
Humanizing The Online Experience: Effective Targeting Strategies And Case Studies
Jim Dicso, Senior Vice President, LivePerson, Inc.
Risa Dimacali, Director, Online Marketing - Charles Schwab
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| 2:15 |
A Case Study: Leveraging The Online Channel To Demonstrate Offline Results
Kelly Harper, Director, Private Client Group Marketing and Client Strategy, BMO Financial Group |
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| 2:50 |
Main Street Meets Wall Street: How User-Generated Content & Social Networking Are Transforming Online Investing
Tom Desmond, Chief Growth Officer, TradeKing |
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| 3:20 |
Afternoon Refreshment Break And Networking Opportunity In The Solutions Zone |
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| 4:00 |
Online Account On-boarding: How, When, and Why?
Matthew Wilcox, Vice President, Corporate Marketing and Communications, Zions Bank |
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| 4:35 |
PANEL DISCUSSION AND HAPPY HOUR: Reflecting On The Future Of Customer Relationships – What Now And What’s Next?
Susan McManus, Associate VP, Internet Corporate Marketing, Nationwide
Charlie Lougheed, Senior VP, Retail Direct Online, National City Corporate
Thomas Pitkin, Vice President, Web Marketing & eCommunications, Sovereign Bank
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| 5:10 |
Wednesday Session Concludes |
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