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Main Conference Day One

How To Develop A Customer-Centric, Compliant Sales And Marketing Model

Tuesday, Oct 6th, 2009

7:30 Breakfast and Registration
Breakfast and Registration
8:30 Welcoming Remarks
Welcoming Remarks
8:35 Chairperson’s Opening Address
Chairperson’s Opening Address
8:50 KEYNOTE: Panel Discussion: Navigating In Today’s Economy And Adapting Sales Models For Long-Term Growth
Clinton Lewis Jr, President, US Operations, Animal Health Group, Pfizer
Charlotte E. Sibley, Senior Vice President, CBS Business Management, Shire Pharmaceuticals
John Moran, Global Leader, Commercial Optimization Center of Excellence, IMS Management Consulting
Large, midsize and specialty pharma companies are undergoing massive shifts in the way their businesses operate. Executives in all areas of pharma are facing a multitude of pressures including increased physician access restrictions, decreased marketing budgets, and state and government regulations. Evolve your business model and sustain profit margins for the future of pharma, with perspectives from Presidents and Heads of Business Management discussing these key issues:
  • Identify different ways to reach physicians today given constriction in the industry, a mergers and acquisition environment and increased regulations
  • Understand where the industry is heading and what new opportunities for profit still lie ahead
  • Evaluate whether most non-traditional sales models are sustainable or simply reactions to the current economy
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Clinton Lewis Jr

Clint has worked in the pharmaceutical industry and at Pfizer, the world’s largest research-based pharmaceutical company for almost 20 years, and has held key positions of increasing responsibility in the areas of sales, training, sales management, marketing and general management. He is based at Pfizer’s world headquarters in New York City. Clint recently assumed the position of President, U.S. Operations, Pfizer Animal Health (PAH). In this role, Clint oversees the management of the livestock [ read more ...]
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Charlotte E. Sibley

Charlotte Sibley is Senior Vice President of Global Business Research and Intelligence for Shire Pharmaceuticals, with responsibility for market research, competitive intelligence, commercial assessment for new products and strategic forecasting. She joined Shire in January 2005 from Millennium Pharmaceuticals, where she was Vice President, Global Commercial Research and Health Outcomes. Previously, she was at Pharmacia Corporation (now Pfizer) as Vice President, Global Business Research.
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John Moran

John Moran is Global Leader for the Commercial Optimization Center of Excellence for IMS Health. He has more than 20 years of Rx, OTC, and consumer marketing and sales experience spanning a broad range of marketing and sales disciplines. Moran works with many of the world’s top pharma organizations, developing new commercial effectiveness models, with emphasis on strategies that enable greater customer focus and value.
9:25 KEYNOTE: A Revolution In Physician Targeting
Patrick Homer, Life Sciences Practice Principal, SAS
Most pharmaceutical companies focus their sales and marketing activities on the top-decile prescribing physicians for a given therapeutic area, based on purchased data. Others are experimenting with newer data sets, such as managed care and patient-level data— and grappling with integration issues that make it difficult to gain a true 360-degree view of physicians and their prescribing practices. Others pay premium fees to outside consultancies to periodically crunch the numbers and generate physician target lists for them. All these strategies have their benefits, limitations and constraints, but in the halcyon days of blockbuster drugs, unchallenged patent protections and huge sales forces, it didn’t really matter. It matters now. It is the right time to make sales and marketing decisions based on deeper analytic insights—using predictive modeling—and, with accessible software, to bring those capabilities inhouse. Organizations that take control over their own physician targeting get more timely insights, targeting decisions aligned with business issues, and real competitive advantage.
  • Review exclusive 2009 market research into physician targeting commissioned by SAS, conducted by Pharmaceutical Executive.
  • Understand why predictive analytics are a game changer for pharma and how this can be applied to your combined CRM, sales, managed care and patient-level data to optimize physician targeting and create a distinct competitive advantage.
  • Review pharma case studies that have demonstrated up to 26 percent lift in prescribing potential compared to conventional methods of physician targeting.
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Patrick Homer

Patrick Homer joined SAS as Life Sciences Sales and Marketing Practice Principal after nearly 20 years of experience in the commercial field of the pharmaceutical industry. At SAS, Homer is responsible for developing commercial strategy and introducing predictive analytics into the sales and marketing divisions of pharmaceutical organizations. Prior to joining SAS, he was a business development director at Innovex Limited, the commercial division of Quintiles, providing outsourced salesforce [ read more ...]
10.00 Networking Refreshment Break
Not just a coffee break, but a time to dissect all of the information from the morning sessions, and evaluate the cutting-edge solutions in the Solutions Zone. Bring plenty of business cards!
10:45 Executive Presentation
Cegedim Dendrite & Pharma Client - Most pharmaceutical companies focus their sales and marketing activities on the top-decile prescribing physicians for a given therapeutic area, based on purchased data. Others are experimenting with newer data sets, such as managed care and patient-level data— and grappling with integration issues that make it difficult to gain a true 360-degree view of physicians and their prescribing practices. Others pay premium fees to outside consultancies to periodically crunch the numbers and generate physician target lists for them. All these strategies have their benefits, limitations and constraints, but in the halcyon days of blockbuster drugs, unchallenged patent protections and huge sales forces, it didn’t really matter. It matters now. It is the right time to make sales and marketing decisions based on deeper analytic insights—using predictive modeling—and, with accessible software, to bring those capabilities inhouse. Organizations that take control over their own physician targeting get more timely insights, targeting decisions aligned with business issues, and real competitive advantage.
11:20 KEYNOTE: Panel Discussion: Sales Force Restructuring And Transformation To Save Valuable Budget
Wayne Wilson, Vice President, U.S. Sales, Stiefel Laboratories
Karl A Braun, Vice President of Sales, Specialty Biologics, Pfizer Inc.
George Schmidt, Senior Vice President, Sales Practice, Campbell Alliance
As companies face diminished resources, sales models are undergoing dramatic shifts to sustain profitability levels. Understand the tools to maximize revenue from your sales force and promotional models, no matter the product lifecycle stage. Heads of national and regional sales at Merck, Pfizer and Stiefel forces outline the benefits of alternative sales model structuring in this keynote panel discussion:
  • Identify the optimal size for your sales force for maximum product uptake and resource management: structuring your sales force, placing multiple reps within the same geography, sharing doctors, messages and brand within the same territory
  • Support both specialty and primary care sales forces in your restructuring efforts
  • Understand the balance between call frequency and presenting value to your customer to ensure product uptake
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Karl A Braun

Karl Braun has 25+ years’ experience in the biopharmaceutical and healthcare industries. He has started, integrated, consolidated, turned-around and optimized the performance of domestic and international business and technology organizations. In business management, IT, medical services, pre- and post-marketing, surveillance, regulatory affairs, pharmacy practice and academia, Karl has been credited with personal contributions to achieving impressive results including growth, modernization, [ read more ...]
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George Schmidt

As the head of Campbell Alliance’s Sales Practice, George Schmidt serves the sales and marketing needs of pharmaceutical clients covering a wide array of topics, such as sales force effectiveness, resource allocation, marketing strategy, and product positioning.  His understanding of project management and leadership stems from his experiences as a sales and marketing consultant and an officer in the US Army.  Mr. Schmidt earned an MBA from the Darden Business School at the University of [ read more ...]
11:55 Invitation Only VP Think Tank - No one knows the challenges you face better than your peers.
CONCURRENT NETWORKING!! JOIN THE PHARMAFORCE 2009 ROUNDTABLE DISCUSSIONS Imagine how much value you can receive by participating in focused, small group discussion with your fellow pharma peers. This is your chance! Get the answers you came to PharmaForce for! This is your chance to drill down to the most critical challenges impacting your job. Select the most appropriate topic for your current challenges and enjoy an hour of senior-level relationshipbuilding and knowledge share. 11.55 PHARMAFORCE 2009 ROUNDTABLE DISCUSSIONS
  • Topic 1: Using A Precise Approach To Engagement Of Key Decision Makers For An Optimal Return On Investment
  • Topic 2: The Socialization Of Healthcare: Identifying Strategies To Grow In The Face Of Government Regulations
  • Topic 3: Trends In Technology For Sales Forces
  • Topic 4: Investigating Regionalized Customer-Centric Measurement Strategies That Align Sales And Marketing Efforts
  • Topic 5: Structuring Your Sales Force To Increase Brand Performance And Maximize Resource Usage
Join the discussion with your VP peers! Get in-depth tactical benchmarking in areas ranging from strategy development to implementation by joining your VP level peers in an intimate, closed-door roundtable discussion, The VP Think Tank is BACK BY POPULAR DEMAND! Benefits to you include:
  • Drill down to specific challenges with pharma executives of the same seniority level as you
  • You won't be quoted: No members of the press will be allowed into this session
  • Generate revenue from your strategies by benchmarking against your peers from large, midsize and specialty pharma
  • Talk through your thorniest issues in a "no holds barred" and non-competitive environment
Leave with competitive intelligence to immediately impact your P&L.
12:55 Luncheon for Speakers and Attendees
Luncheon for Speakers and Attendees
Track A - Sales Operations
No session description available.
Track B - Training And Sales Support Strategies
No session description available.
1:55 Chairperson’s Address
Jamie Wyatt, VP and General Manager of Healthcare and Life Sciences, Netezza
No session description available.
1:55 Chairperson’s Address
No session description available.
2:05 Panel Discussion: Determining The Optimal Mix Of Cost-Effective Promotional Models To Maximize Your Spend
Ramesh Krishnan Ph.D., Sr. Director, Marketing Science, Wyeth Pharmaceuticals
Hans Nagl, Director, Promotion Response Insight, Shire Pharmaceuticals
David Purdie, Associate Director of Market Analysis and Intelligence, Genentech
Chris LaPak, VP Pharma Solutions, Verix
With fewer reps and decreased marketing budgets, how can products still receive adequate sales support? Establishing a relationship with key decision makers, and developing an understanding of the influencers for prescribing is key. Our panelists deep dive into rep and non-rep promotional models that cultivate the relationship between the sales rep and physician, increasing the effectiveness of your sales force and allocating your budget around activities that generate the highest ROI.
  • Develop the most effective mix of non-rep and rep promotion models for your brands to increase profitability in the face of diminished sales forces
  • Determine promotional models that reflect the way that your doctors want to receive information today to drive sales force effectiveness
  • Understand the difference in sales strategy from the differences in specialty vs. mass markets
  • Maximize your spend levels around promotional models that generate the highest ROI
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Ramesh Krishnan Ph.D.

Ramesh Krishnan is Director - Marketing Science at Wyeth Pharmaceuticals. He is responsible for the promotion-mix modeling that are critical inputs into brand and portfolio planning processes. [ read more ...]
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Hans Nagl

Hans Nagl currently holds the position of Director at Shire Ltd. located outside of Philadelphia, Pennsylvania in the United States of America.  He is responsible for analytics around promotional [ read more ...]
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David Purdie

David Purdie is Associate Director of Marketing Science at Genentech, where he performs Sales Force targeting and segmentation, promotional response modeling, measures the effectiveness of [ read more ...]
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2:05 Panel Discussion: Rep Training And Talent Development To Optimize Sales Calls
Norbert Stone, National Sr. Director of Sales & Marketing Training, Astellas Pharma
Mike Capaldi, Associate Vice President, Sales Training & Leadership Development, Sanofi-Aventis
Keith Willis, Director Pharma/Vaccines Training, Wyeth Pharmaceuticals
Nick Pope, Global Director of Learning & Sales Training, Bausch & Lomb
Bill Hamrick, Dir. Of Learning and Development, Abbott Labs
The core of an effective and successful sales model in today’s economic climate is training and rep development. With significant changes in promotional structures and sales support, companies should be on the bleeding-edge of efficient training strategies, and create multiple opportunities for completion of the sale. Our training experts walk through strategies to compete at the training level, and maximize your sales forces for the pharma force of tomorrow:
  • Working with objection handling and building these strategies into your training to maximize rep selling strategies
  • Develop a sales rep around a total office call to gain a competitive advantage
  • Arm your reps with patient coverage information to save valuable time and capitalize on their time with physicians
  • Ensure sales calls are focused on product opportunities vs. objection handling to create multiple opportunities for the completion of the sale
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Norbert Stone

Norbert Stone is an experienced executive with over 25 year experience in the Pharmaceutical and Biotech Industry. He has held numerous roles in focused areas such as Senior Field Sales Leadership, [ read more ...]
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Keith Willis

Keith has 17 years of experience in the pharmaceutical industry where he honed his sales management and sales training skills with companies like Ciba Geigy, Johnson and Johnson and Wyeth. Keith is [ read more ...]
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Nick Pope

Nick Pope is the Global Director of Learning & Sales Training for Bausch & Lomb, one of the world’s largest eye health companies based in New York. A graduate of Genetics, he has over a [ read more ...]
2:40 Making Differential Resourcing Work – The New Sales Operating Model For U.S. Pharmaceutical Organizations
Chris Wright, Managing Principal U.S. Pharmaceuticals, ZS Associates
Differential resourcing is a powerful new approach which enables the successful deployment of the sales organization in a customer-centric way. In this presentation, identify how to challenge conventional wisdom. Learn how changes in field sales force deployment leads to better sales outcomes, more rewarding sales careers and better customer relationships—while using decreased sales forces.
  • Discover how industry successes during the 1990’s set in place a sales approach which is unsustainable given today’s market environment
  • Develop a new approach (differential resourcing) allowing organizations to eliminate 10%-20% of sales force costs without negatively impacting your top-line
  • Review case studies around this approach in the field under real operational conditions
  • Understand changes required to transform your organization to become truly centered around the needs of the customer
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Chris Wright

Chris is the Managing Principal for ZS Associates’ U.S. Pharmaceuticals Practice. His experience is in an extensive range of sales and marketing issues in the pharmaceutical and health care [ read more ...]
2:40 Executive Presentation
Netezza & Pharmaceutical Client - Netezza is the global leader in data warehouse and analytic appliances that dramatically simplify high-performance analytics for business users across the extended enterprise, delivering significant competitive and operational advantage in today's information-intensive marketplaces. The Netezza family of appliances brings appliance simplicity to a broad range of complex data warehouse and analytic challenges. Customers who have realized the benefits of Netezza appliances include Ingenix, Marshfield Clinic, Blue Cross & Blue Shields of Massachusetts, Premier, Shire, United Health Group and Wolters Kluwer Health. Based in Marlborough, Mass., Netezza has offices in Washington, DC, the United Kingdom, Europe and the Asia Pacific region. For more information about Netezza, please visit www.netezza.com.
3:15 Afternoon Networking Refreshment Break
Take this opportunity to grab a cup of coffee and meet with the many innovative vendors in the Solutions Zone.
4:00 Measuring The Impact Of Promotional Activities Through Enhanced Analytics and Modeling Strategies To Maximize Your ROI
Ramesh Krishnan Ph.D., Sr. Director, Marketing Science, Wyeth Pharmaceuticals
Wyeth has been implementing relationship-based promotional models for the past 2-3 years. Analytics and measurement are central tenants to the success of their programs. Ramesh, Head of Marketing Science at Wyeth shares tactics to optimize your marketing budget, and simultaneously influence prescribing habits through predictive modeling.
  • Elevate your analytics to determine how promotional activities are impacting your business by measuring the ROI of different activities simultaneously versus independently
  • Gather analytic measurements of specific customers across different promotional activities
  • Begin with an identification of a particular person within a specific promotional activity
  • Identify whether you are connecting the same customer to multiple promotional activities
  • Move beyond basic modeling into advanced analytic programs through an investment in your CRM tools
  • Obtain dramatic cost savings long-term with initial investment in advanced analytics programs
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Ramesh Krishnan Ph.D.

Ramesh Krishnan is Director - Marketing Science at Wyeth Pharmaceuticals. He is responsible for the promotion-mix modeling that are critical inputs into brand and portfolio planning processes. [ read more ...]
4:00 Panel Discussion: Generating High Impact Marketing Promotions For Maximum ROI In An Environment Of Diminished Budgets And Decreased Sales Forces
Bruce Braughton, VP, Allergy Marketing, Sanofi-Aventis U.S.
As marketing budgets reduce, how can you ensure your messages are resonating? What available technologies can support your marketing and sales programs? This panel discussion focuses on promotional models that directly impact your bottom line, and generate the highest ROI for brands in all lifecycle stages.
  • Ensure marketing messages continue in the midst of sales force size reductions
  • Create brand messaging for products early in their lifecycle to demonstrate their benefits as opposed to existing products
  • o How are you re-evaluating the promotion of early lifecycle products due to changes in the industry?
  • Use complimentary channels (i.e. e-promotions, e-detailing, direct mailing, co-op mailers, customer messaging prior to the point of care) to compliment and enhance traditional sales force efforts for increased revenue
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Bruce Braughton

Bruce Braughton is the Associate VP heading up the commercial efforts for the Alliance between UCB, Inc. & sanofi-aventis for the launch of XYZAL. He joined sanofi-aventis in September 1991 and [ read more ...]
4:35 Commercial Transformation: Adapting Sales Models And Restructuring Field Forces Locally For Optimal ROI
Klaus Langhoff-Roos, Director Field Force Effectiveness, Novo Nordisk
Regionalization is the foundation of a results-driven sales force model. As companies reallocate budget and modify their sales approach, moving from a nationalized structure to a regional model will sustain long-term profitability. Klaus underscores sales force effectiveness at Novo Nordisk, at the regional level to maximize customer relationships and resource deployment.
  • Move away from the traditional one size fits all commercial model to develop long-term strategic relationships with your customers
  • Adjust your strategy to influence prescribing at the pharma formulary level instead of the prescriber level
  • Redeploy your resources around a focus on payer and regional levels as a support for your sales strategies
  • Train regional management to understand and capitalize on their P&L responsibilities
  • Enforce adaptation to the new sales model throughout the entire organization to guarantee buy-in from senior leadership to the rep level
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4:35 Implementing Leadership Development Programs In Your Organization
Sidney Mallory, Associate Director, Management Development & Training, Wyeth
Many organizations in uncertain times search outwardly for answers on maintaining and growing stockholder value and customer quality. During this process often possible solutions may lie within the rank and file of the current organization. Explore strategies, tactics and the possibilities on inspiring your leadership team through leadership development.
  • Why Organizations Should Train Leaders, An Enduring Strategy
  • The Design: Things To Keep In Mind When Building The Leadership Development Platform
  • Key Considerations During The Execution Phase of The Leadership Development Program
  • Measuring Program Impact Through Performance
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Sidney Mallory

His professional experience spans over two decades which includes 20 years in the pharmaceutical and biotechnology industry with both Johnson & Johnson and Wyeth Pharmaceuticals. He has honed his [ read more ...]
5:10 Improving Sales Organization’s Effectiveness By Using A Pragmatic Approach To Analytics
Vladimir Velednitsky, Director Vendor Management Analytics, Pfizer
In order to stay competitive many sales organizations rely on the extensive use of analytics to improve the effectiveness of operations. Sometimes field managers are skeptical to follow analytical guidance when recommendations do not align with their personal experience. Who is correct? To make this determination, sales managers need to understand intrinsic limitations to the accuracy and usefulness of analytical studies caused by the state of technology and source data accuracy. Once the limitations are assessed, it is important to design and implement an on-going performance evaluation program and monitor successes and failures of project implementations. Vladimir walks through the evaluation process and provides valuable insights to help sales managers optimize their sales performance.
  • Discovering how sales managers can rely on analytics to improve the effectiveness of their field force
  • Balancing a common sense approach with analytical vigor
  • Identifying the factors to define the practical usefulness of analytical recommendations
  • Recognizing potential limitations of analytical studies
  • Determining the optimal use of analytics in sales organization
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Vladimir Velednitsky

Vladimir Velednitsky is a Director of Vendor Operations team at Pfizer. In this role he is focusing on increasing effectiveness of vendor utilization through data management and analytics. Over eight [ read more ...]
5:10 Sales Force Effectiveness: A Study In A Customer Focus Group Of Best Sales Practices
Jim Trunick, Sr. Director, Corporate Training and Development, Allergan
Many pharma executives make assumptions about the needs of their customers. Sales models, marketing messages and processes are created to support these assumptions. What do customers actually say to each other when the sale rep is not around? What do they observe about salespeople in their office, and what impact does that have on results and the customer relationship? In this eye-opening presentation, see videos of primary research highlighting what customers say and notice. Grasp exactly how important the cognitive recognition of value versus emotional connectivity to the product, rep, or company is to your customer.
  • Learn the process for conducting similar research within your own organization
  • Brainstorm ways to present findings to senior managers and as a mirror to sales teams for good and not-so-good behaviors
  • Determine areas within your own training that can be improved to generate greater customer relationship and results.
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Jim Trunick

Jim oversees sales coaching & marketing management and leadership development for Allergan; a leader in eye care, dermatology, medical aesthetics, and Botox. Jim has over 25 year’s of healthcare [ read more ...]
5:45 PharmaForce 2009 Cocktail Reception
Be Efficient! Have Your After-Work Cocktails and Network through Rush Hour at the Official PharmaForce Cocktail Reception After a day of solutions-focused sessions, relax with all of your fellow attendees. Make new contacts, forge relationships or simply unwind. Take advantage of the opportunity to speak to peers and speakers off-line and gain competitive business intelligence. Exchange business cards and leave with contacts from the most forward-thinking and innovative heads of sales and marketing in pharma today.
7:00 End of Day One
End of Day One