Conference Day Two -Procurement in the Financial Services Sector to 360 Degree Procurement Strategies

08:30 Registration and coffee Registration and coffee

09:00 Chair’s opening remarks Duncan Brock, Chairman, CIPS Chair’s opening remarks Duncan Brock Chairman, CIPS Duncan Brock, Customer Relationships Director, CIPSAs CIPS Customer Relationships Director, Duncan works with new and existing CIPS customers to help them develop and improve their procurement and supply chain capability. He has over 25 years procurement and consulting experience as a change driver working with senior executives and procurement leadership teams in the design and mobilisatio [read more]

09:10 PANEL DISCUSSION: How can you challenge and incentive suppliers to innovate – to achieve both better quality and lower cost? Laura Faulkner, Head of Procurement: UK Retail, Wealth and Ulster Bank Divisions, Royal Bank of Scotland Thomas Argyrou, Global Head of Non IT Sourcing, Morgan Stanley As finance companies emerge from the recession, innovating in the customer focusing space becomes more important to remain competitive – but how do you challenge and motivate your vendors to innovate for you? What measures do you have in place for flawless delivery? How to do what you do better, streamline the execution process, get value added services and sustain value for money error free? What can you/ have you changed in your internal processes for supplier relationship management to have a better chance to be innovative/ to get more return from them? Changing payment terms to help suppliers? Laura Faulkner Head of Procurement: UK Retail, Wealth and Ulster Bank Divisions, Royal Bank of Scotland Laura Faulkner, Head of Procurement (Retail, Wealth and Ulster), leading a team of 30 Purchasing Professionals to select, manage and develop the supply base to ensure that the current and future purchasing needs are delivered. The team is responsible for all areas of spend with a key focus on Marketing, Operations, Logistics, Retail Products, Professional Services and Resources. Laura has been wit [read more] Thomas Argyrou Global Head of Non IT Sourcing, Morgan Stanley Thomas Argyrou Executive Director, Morgan StanleyGlobal Head of Non IT Sourcing Thomas joined Morgan Stanley Firmwide Sourcing in 2001 to manage the EMEA Non IT Sourcing operation. His remit grew to include the Non IT sourcing teams in Hong Kong and Japan and has now been expanded to include the Non IT group globally. As well as managing the global team Thomas is hands on managing key initiatives [read more]

09:55 PANEL DISCUSSION: How do you develop a strategic relationship rather than a product supplier relationship with your outsourcer? Is it worth it? Mike Steinharter, Vice President & General Manager, Financial Services Sector, Xerox Financial services organizations are increasingly outsourcing non core activities to achieve greater efficiencies which enable them to focus on their core business. Whilst Service Level Agreements set a standard, they are not a relationship building tool. The engagement between the outsourcer and the bank/insurer can ultimately deliver success for both parties. • What investments are critical from both sides to developing a strategic relationship? • Can you be a partner and ensure the commercial aspects of the contract are not left behind? Mike Steinharter Vice President & General Manager, Financial Services Sector, Xerox Mike Steinharter is a business leader with extensive global experience in the Financial Services and IT industries. In 22 years with IBM, he held general management roles in the US, Asia Pacific and EMEA, working with financial institutions in those markets. He subsequently spent three years with Reuters Group, first as Executive Vice President of Sales and then as President of the Americas for th [read more]

10:25 CASE STUDIES AND PANEL DISCUSSION: Reducing operational and compliance risk to adhere to the increasing regulatory focus around third party activities Daniel Cameron, Executive Director, Corporate Services and Real Estate , Goldman Sachs International Alan McQuade, EMEA Supply Chain Management Executive, Bank of America Merrill Lynch Chris McClory, Supplier Relationship & Contract Manager , Standard Life Laurie Manderbach, Vice President Financial Services, Beroe Reducing operational and compliance risk is key to ensuring financial service providers are adhering to the increasing regulatory focus on the visibility of third parties. What measures are in place to gain vendor oversight across lines of businesses and regions? What internal programs and related change activity are in place to ensure the regions and businesses have clearly evidenced controls, routines, oversight and understanding of their vendor and outsourced activity? What about emerging market environments? How to identify and reduce third party initiatives across a range of spend categories and business processes or increase screening and initiatives to manage the vendor base with stricter controls? Daniel Cameron Executive Director, Corporate Services and Real Estate , Goldman Sachs International Alan McQuade EMEA Supply Chain Management Executive, Bank of America Merrill Lynch Alan McQuade currently heads the Europe, Middle East & Africa (EMEA) Global Supply Chain Management group. He leads a group responsible for supply chain management and vendor activity across the EMEA region, supporting vendor, sourcing and contractual activity across 23 EMEA countries. McQuade joined Bank of America in December 2005 and has since held a variety of positions in Glob [read more] Chris McClory Supplier Relationship & Contract Manager , Standard Life Appointed Supplier Relationship & Contract Manager on the 1st of February 2009, Chris was initially tasked with designing a Group wide Supplier Management Programme. On the 1st of January 2011 he took over the IT Procurement function and is tasked with creating an IT Vendor Management Office which will look to seamlessly integrate Sourcing and Supplier Management for strategic [read more] Laurie Manderbach Vice President Financial Services, Beroe Laurie heads Beroe’s Financial Services Practice and brings extensive Supply Chain & Property & Casualty experience. Prior to Beroe, Laurie was the Chief Procurement Officer at TIAA-CREF where she led a cost reduction program that reduced expenses by more than 25%. Previous to this role she was an SVP in Global Supply Chain at Wachovia. In 2006, she completed 18 yea [read more]

11:00 Morning coffee and networking Morning coffee and networking

11:30 CASE STUDY: Procurement transformation – optimising the model Gareth Hughes, Head of Procurement, Legal & General Gareth Hughes Head of Procurement, Legal & General

12:00 How to improve operational efficiency by challenging the demand of internal stakeholders to see where savings can be reaped Nick Brazier, UK CPO, BNP Paribas Putting processes in place to manage internal demand for resources How to gain buy-in when working with heavily relationship based categories on how vendors are selected? Challenging the attitude and behavior of stakeholders to adhere to demand management procedures Nick Brazier UK CPO, BNP Paribas Nick Brazier is Business Services Manager and C.P.O. for BNP Paribas Corporate Investment Bank in the UK, his team works in conjunction with the business to ensure maximum value is achieved as a result of its 3rd party spend. The team is responsible for all core spend categories with particular focus on Technology, Professional Services, Market Data, FM and Travel. Nick joined BNP Paribas in Decem [read more]

12:30 Structured "Speed" Networking Structured "Speed" Networking

13:00 Lunch and networking Lunch and networking

14:00 ROUNDTABLE SESSION: If I knew then what I know now... Duncan Brock, Chairman, CIPS Financial services companies have contracted and consolidated during the recession so a rebuilding activity is/ will be taking place soon. What would you as procurement, do differently the second time around? How to/not to approach expansion and growth into the emerging markets? Managing the pain of the Euro crisis - what happens next and how to deal with the fall-out? My best decision and worst mistake…. Duncan Brock Chairman, CIPS Duncan Brock, Customer Relationships Director, CIPSAs CIPS Customer Relationships Director, Duncan works with new and existing CIPS customers to help them develop and improve their procurement and supply chain capability. He has over 25 years procurement and consulting experience as a change driver working with senior executives and procurement leadership teams in the design and mobilisatio [read more]

14:35 CASE STUDY: Driving the procurement agenda – building a narrative for procurement Barry Hooper, CPO, Nationwide Building Society Assessing your organizational drivers - Profiling your organization Defining the current and future procurement operating model Developing a plan for success - execution and delivery Tracking benefits and results Barry Hooper CPO, Nationwide Building Society Barry is a charismatic and prolific agent of change with proven strategic and operational management experience in several sectors and functional disciplines including procurement, operations, strategy, marketing and consulting. He joined Nationwide as Head of Procurement in 2010 and has led the transformation (people, policy, processes) of the Procurement team to drive savings in excess of WBR_AM [read more]

15:05 Interactive roundtable session: Hear how your colleagues tackle problems similar to yours. In a small group and informal setting, these discussions provide a forum to share insight on current challenges: Procurement transformation - Gareth Hughes, Head of Procurement, Legal & General Facilities Travel BPO - Xerox Marketing Professional Services

15:45 Drinks reception and close of conference No session description available.