14 - 16 October, 2013
Movenpick Hotel Amsterdam City Center, Amsterdam, Netherlands

Field Service: The Number One European Strategic Service and Support Event

About Field Service Europe

Field Service is the only service and support event in Europe that attracts senior-level service and support professionals across industries supporting installed equipment. Field Service tackles the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management. Plus, Field Service Europe offers insight into the new areas challenging service and support executives all over the world, including:

  • Making Field Service a recognised profit centre and finding new opportunities to increase profit margins
  • Enlisting 3rd party providers and distributors for a more efficient Field Service organisation
  • Using predictive maintenance and remote diagnostics to decrease costs and drive revenues
  • Investing and measuring the ROI in Human Capital and Knowledge Management

Featured Speakers

  • Bayer Healthcare

    Head of Service Europe, Netherlands

    Filippo Novello

  • Pitney Bowes DMT Division

    Director of Services Europe, Netherlands

    Roy Peters

  • Philips

    Director Field Support and Education, Netherlands

    Rokus Harder

  • Dell

    Caulfield Executive Director of Service Delivery EMEA, Slovakia

    Stephen Caulfield

  • ABB Power Systems

    Group Vice President, Global Head of Service, USA

    Stefan Hatt

  • Johnson Controls

    Vice President & GM, Building Efficiency, Systems & Service, UK

    Brendan McNulty

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Educational and Practical Case Studies on:

  • How to master the service organization’s transition from cost to profit center
  • Enhancing the customer experience and product lifecycle through predictive services
  • Improve field engineer efficiency with CRM and Knowledge Management Systems
  • Utilizing future mobility and cloud applications that drive service performance

Who Should Attend


Job Titles:

Senior Vice President/Vice President of

  • Field Service
  • Service Logistics
  • Aftermarket Operations
  • Service & Support
  • Returns
  • Technical Support
  • Customer Service
  • Operations
  • Parts
Industries:
  • Medical Device
  • Hi-Tech Electronic
  • Semi-Conductor
  • Construction
  • Automotive
  • Telecommunications
  • Energy
  • Food
  • Processing
  • Industrial Equipment
  • Aerospace and Defense
  • …and more
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