Field Service: The Number One European Strategic Service and Support Event
About Field Service Europe
Field Service is the only service and support event in Europe that attracts senior-level service and support professionals across industries supporting installed equipment. Field Service tackles the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management. Plus, Field Service Europe offers insight into the new areas challenging service and support executives all over the world, including:
- Making Field Service a recognised profit centre and finding new opportunities to increase profit margins
- Enlisting 3rd party providers and distributors for a more efficient Field Service organisation
- Using predictive maintenance and remote diagnostics to decrease costs and drive revenues
- Investing and measuring the ROI in Human Capital and Knowledge Management
Featured Speakers

Bayer Healthcare
Head of Service Europe, NetherlandsFilippo Novello

Pitney Bowes DMT Division
Director of Services Europe, Netherlands Roy Peters

Philips
Director Field Support and Education, NetherlandsRokus Harder

Dell
Caulfield Executive Director of Service Delivery EMEA, SlovakiaStephen Caulfield

ABB Power Systems
Group Vice President, Global Head of Service, USAStefan Hatt

Johnson Controls
Vice President & GM, Building Efficiency, Systems & Service, UKBrendan McNulty

Educational and Practical Case Studies on:
- How to master the service organization’s transition from cost to profit center
- Enhancing the customer experience and product lifecycle through predictive services
- Improve field engineer efficiency with CRM and Knowledge Management Systems
- Utilizing future mobility and cloud applications that drive service performance
Who Should Attend
Job Titles:Senior Vice President/Vice President of
- Field Service
- Service Logistics
- Aftermarket Operations
- Service & Support
- Returns
- Technical Support
- Customer Service
- Operations
- Parts
Industries:- Medical Device
- Hi-Tech Electronic
- Semi-Conductor
- Construction
- Automotive
- Telecommunications
- Energy
- Food
- Processing
- Industrial Equipment
- Aerospace and Defense
- …and more