About Your Speakers

Donal Lynch

Supply Chain and Logistics Expert

Marco Van Duijnhoven

Head of Service Operations

Cisco

Pilar Torres

VP Global Customer Service

Sun

René van Kleef

Head of Worldwide Storage Service Delivery

Hewlett Packard

Wolfgang Royer

Head of Business Development Global Customer Services

Sony Ericsson

Stéphane Dufoix

Global Customer Service and CRM VP

BioMérieux

Ole Buus

Service Director

Xerox

Thomas McClure

Director EMC Global Services TSS Germany

EMC Global Services

Kees Rutjes

Programme Manager

Philips Healthcare

David Gibson

Director of Technical Service Centre Partners – Europe

Sun Microsystems

Kevin Young

Group Infrastructure Manager

Belron

Ronny Weinig

Head of Global Services Industries

Siemens Switzerland

Aki Saarinen

VP Business Development

Metso

Hugo Van Daal

Group Director Supply Chain Management

Bombardier

Christophe Touze

Support and Services Directorate

Eurocopter

Steve Downton

Principal

Downton Consulting

Nigel Weston

Vice President, Supply Chain Management

Elekta Limited

Frans van Rijn

Chief Logistics Officer, SVP, Global Supply Chain Management and Logistics

Hitachi Data Systems

Rich Sato

Director of Service Logistics and Inventory

Quantum

Philippe Jadoul

Vice President International

Flash Global Logistics

Thomas Schmidt

Managing Director

Tom Tom WORK

Richard Bennett

Servigistics

Hilbrand Rustema

Principal

Noventum Service Management

Francesc Castro

European Vertical Sector Manager - Field Technology

Panasonic Computer Products Europe