Presentations
Pilar Torres, VP Global Customer Services Europe, Sun
Meeting And The Needs Of A Diverse, Global Customer Base With Different Expectations And Demands For Service
Kees Rutjes, Program Manager, Philips Healthcare
Doing More with Less
Thomas Schmidt, Managing Director, Tom Tom WORK
The Next Generation of Navigation and Mobile Services for Business
René van Kleef, Head of Worldwide Storage Service Delivery, Hewlett Packard
HP Services for Storage...Scalable, Flexible, and Reliable...Just Like HP Storage
Philippe Jadoul, Vice President International, Flash Global Logistics
Russia Is Ready For Technology. Are You Ready To Service The Russian Market?
Marco Van Duijnhoven, Head of Service Operations, Cisco
How can we help our cutomers solve the toughest busienss challenges
Ole Buus, Service Director, Xerox
Transforming The Future Of Your Service Operation Through Service Innovation
Stephane Dufoix, Global Customer Service and CRM VP, BioMérieux
Customer Satisfaction Management in a Customer-Centric Approach
Thomas McClure, Director EMC Global Services TSS Germany , EMC Global Services
Balancing Flexibility and Standardization for Optimal Service Delivery in Heterogeneous Markets
Ronny Weinig, Head of Global Services Industries, Siemens Switzerland
Lean Service - Success through process harmonization
Donal Lynch, Supply Chain Expert and Former VP Parts Logistics, Wartsila
Customer Satisfaction Metrics and Performance Improvement
Aki Saarinen, Vice President, Business Development, Metso
Moving up the in value chain from machine building to business solutions
Francesc Castro, European Vertical Sector Manager - Field Technology, Panasonic Computer Products Europe
The Importance Of TOUGH As A Mobile Solution