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About Your Speakers

 

Barbara Taylor

Barbara Taylor

Services Business Development Manager

Philips Healthcare
Donal Lynch

Donal Lynch

VP Parts Logistics

Wartsila
Marco Van Duijnhoven

Marco Van Duijnhoven

Head of Service Operations

Cisco
Mick Turnbull

Mick Turnbull

Director, Professional Services, UK&I and ECEMEA

Genesys
Pilar Torres

Pilar Torres

VP Global Customer Service

Sun
Rene van Kleef

René van Kleef

Head of Worldwide Storage Service Delivery

Hewlett Packard
Wolfgang Royer

Wolfgang Royer

Head of Business Development Global Customer Services

Sony Ericsson
stephane

Stéphane Dufoix

Global Customer Service and CRM VP

BioMérieux

Johan Strufys

Global Services

Agfa

Ole Buus

Service Director

Xerox

Arndt Lorenz

Head of Global IT Service and Support

Agfa Healthcare

Martin Zitz

Director EMEA Delivery & Operations

EMC Global Services

Peter Hunt

Business Development Director

ABB Engineering Services

Kees Rutjes

Programme Manager

Philips Healthcare

Dave Gibson

Director of Technical Service Centre Partners – Europe

Sun Microsystems

Kevin Young

Group Infrastructure Manager

Belron

Alex Teval

Head of Customer Service – Benelux

Fanuc Robotics

Ronny Weinig

Head of Global Services Industries

Siemens Switzerland

Aki Saarinen

VP Business Development

Metso

Hugo Van Daal

Group Director Supply Chain Management

Bombardier

Steve Barker

European Customer Loyalty Manager

Canon Business Solutions

Jacques Defrain

Support & Services, VP Corporate Coordination, Business Improvement and Offers

Eurocopter


Mawgan Wilkins

Senior Director Global Supply Chain Programmes, Technical Services

Cisco Systems

Steve Downton

Principal

Downton Consulting

Martin Summerhayes

Head of Strategy and Business Change

Fujitsu Services