Testimonials

'First of all, the conference exceeded my expectations. The subjects were very timely to both the changing nature of the service business and the reality of our economic times and the impact on revenue and profits. It was informative, thought provoking and idea generating. The networking opportunities were excellent and all participants were willing to share their thoughts and ideas freely. The roundtables were well structured and hit home on some important points to us all in service. Finally, having been perhaps the only American based participant, I found both the presenters and participants to be both friendly and engaging. It's clear that the service business, its triumphs and challenges are indeed universal. Thank you.'

Ivin Smith, VP Customer Service & WW Service Business Support, Document Messaging Technologies, Pitney Bowes

'As a person who barely attends industry meetings or conferences, Strategic Service Management 2008 changed my mind for 2 reasons: I met a very distinct group of senior leaders during the high quality presentations that shared similar issues - I could have avoided a few pitfalls by attending earlier. Also, by having to prepare a presentation myself, I spent some time to reflect on what I am doing. In addition, the networking was an important business objective for both personal and professional development. I enjoyed it immensely.'

Hans Gerdes, Global Technical Services Manager, Shell

'There was an excellent mix of relevant service topics which will contribute to foster Service Excellence and Business - specifically in the current challenging downturn we are facing all across different industries. I liked this conference because it was a good opportunity to meet peers and to discuss topics.'

Bernhard Steinel, Senior VP Global Service, Heidelberg

'In a nutshell I was very impressed with the conference and I'd like to participate again next year.'

Martin Heimes, Senior VP Finance, Vestas

'I was very surprised to experience two days full of condensed expert know how. I didn’t expect this. I was constantly taking down notes – something I haven’t done that intensively for years. There were experts talking to experts. It gave me a clear insight where are compared to other companies; and I’ve taken home precious ideas how to stay on top in this ever changing environment.'

Karen Birkmann, Head of European Training, Kyocera Mita

'I really have enjoyed this very good, highly interesting and extremely well organised & managed event'

Paul De Swaef, Director Technical Services and Customer Services EMEA, Baxter

'Through interesting presentations, interesting round tables and loads of break discussions, the Strategic Service Management conference has given me a lot of food for thought on the important role of services in the current economical downturn.'

Christian Verstraete, CTO, Hewlett Packard

'On one hand, because people come from so different industries, there is not much direct competition and you can be very open and transparent when sharing experiences. On the other hand, because the issues are still very similar, there is a lot of learning. In the learning, you either here people talk about doing the same things as you and get a confirmation of your own strategy. Or, you here about new things and can improve your own strategy.'

Bo Femtvik, Director Competence Development, Tetra Pak Processing Solutions

'It’s the open exchange of views of thought leaders from industry peers and different industries that make it worthwhile for me again to participate in this event. Look forward to seeing you next year'

Marco van Duijnhoven, Senior Manager, Service Supply Chain Delivery, Cisco Systems

'Again a great opportunity to meet and exchange with senior service professionals from various regions; Sharing experience cross industries, benchmarking and discussions did broaden my perspective on service strategies and stimulate new ideas!'

Harald Hofstätter, Business Unit Director Technical Service, Gambro Hospal GmbH

'...Excellent venue, facilitation and organisation of the seminar... The whole seminar, despite the present financial crisis was still informative, useful and up to date. The round tables and informal lunches were a good opportunity to mingle and communicate with other managers involved in the service landscape.'

Nic Delfos, Senior Director Global Customer Support Business Process Improvement, Philips Healthcare

'I found the conference very professionally organised and inspiring by the large speaker panel presenting case studies from almost every Industry line.'

Ole Buus, Director, XGS Nordic, Xerox

'For an industry conference held at the brink of a major trade recession the event was remarkably up-beat. The clear benefit of attending such a strategically focused event was that everybody was looking proactively at the opportunities for service at a time when we all know costs will be scrutinized and budgets will be very tight. The ideas developed throughout the event will have given the managers there a rich pool of intellectual resources to apply in their own companies when the going gets tough, as it surely will. Service and support are key to enabling industry to sweat its assets, and maintain essential productivity when the cash flow hovers in the red.'

Martin Morey, General Secretary, MCUG

'An excellent opportunity to understand how other people from other industries are solving the problems I am facing today'

David Grimes, Assistant European Service Manager, Tokyo Electron