Utilities Field Service 2008 - The Definitive Operations Strategy And Asset Management Event

I have two discounts I would like to use for my conference registration; can I use both of them?
No, we do not combine discounts but we will honour the discount that is better for you.

Do I have to pre-select the tracks that I would like to attend during the two-day conference?
No, you can select the tracks you would like to attend on-site. Workshops, however, must be pre-selected.

I need a receipt for my credit card payment. Where can I get it?
For US delegates please refer to the attached document in your registration confirmation email. The credit card charge will be at the very bottom of the document.

For European delegates your confirmation and receipt will be mailed to you.

When will I receive my conference material?
Your badge, CD-Rom and other handouts, texts etc will be distributed on the first morning of the conference.

Are all presentations available on the web?
You receive a CD-Rom of all presentations or a hard copy at the event. Any presentations not included in the CD-Rom or hard copies will be available to attendees online after the event. The distribution of presentation materials is subject to the speakers permission. Some CD-Roms are also available for sale after the event. For more details please call 1 888 482 6012 for US events and for European events call +44 (0) 20 7368 9400.

When should I pay for the conference?
Payment must be received prior to the conference.

How should I pay for the conference?
Payment can be made online by credit card or over the phone (For US Events call 1 888 482 6012 and for European events call +44 (0) 20 7368 9400)

Are the meals included?
Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting. Check the agenda for timings.

Can I register onto a workshop at the conference venue?
Yes, you may register onto workshops on site and our registration personnel will be happy to help you.

How many attendees will be at my conference?
This varies for each conference. Please do ask at our registration desk if you would like us to assist in facilitating meetings with anyone present to ensure you receive maximum benefit from the day.

How can I get to the venue?
The hotel phone number is listed within the conference information. Please contact us if you require any further information or assistance.

What about accommodation?
The cost of the hotel accommodation and travel is not included in the registration fee. Details of the accommodation options are also included within the conference information. To take advantage of our corporate accommodation rate, please quote you are attending a WBR conference when making your reservation.

For European delegates please book your accommodation with the booking form provided with your confirmation letter or by following the instructions in your confirmation letter.

What should I wear?
In the United States the dress code at the conference is business casual. The speakers usually come in business attire.

In Europe the dress code is business suits or equivalent attire.

Special Needs
If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our events more enjoyable, please do let us know when registering.

Delegate Substitutions And Cancellations

You may substitute delegates at any time by providing reasonable advance notice to WBR.
Any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another WBR conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by WBR for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference.
In the event that WBR cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another WBR event to be mutually agreed with WBR, which must occur within one year from the date of cancellation.
In the event that WBR postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another WBR event to be mutually agreed with WBR, which must occur within one year from the date of postponement.
Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances.
WBR is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. WBR shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency.
Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, WBR reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.

Will I receive any information from you in the mail?
After the conference, from time to time, you may receive brochures on related topics.