2nd-5th December 2008
Hotel le Plaza, Brussels

The role of after-market service is pivotal in shaping the growth and profitability of companies across Europe. Customer-centric strategic service management is developing as a key frontier in competitive differentiation. Your ability to transcend from implementing a traditionally reactive “break-fix” model to spearheading proactive strategic service management and identifying profitable revenue opportunities will determine your market position, brand reputation and bottom line.

Attend and you will hear 40 leading, international service practitioners sharing best practice and leveraging their expertise on the most challenging service issues such as:

• Leveraging in-depth metrics to quantifiably measure performance and maximise service potential

• Adopting remote diagnostics to improve operational effectiveness, boost resolution rates and minimise service downtime

• Deploying tools and techniques to optimise customer lifetime value and increase aftermarket wallet-share

• Establishing successful outsourcing partnerships to streamline service delivery and achieve operational excellence

• Adopting a proactive approach to service and driving customer satisfaction through accurate forecasting

4-5 December 2008

ProcureCon Asia is the leading pan-Asia procurement event and provides you with a unique opportunity to hear from procurement leaders in the region and how they have overcome frequently faced challenges.

SPONSORSHIP OPPORTUNITIES:
To learn more about sponsorship opportunities at ProcureCon Asia 2008 please contact Pete Mitchell on +971 (4) 3654103 or email him at pete.mitchell@wbr.ae

January 26-29, 2009
Marriott Marco Island Beach Resort, Golf Club and Spa
Marco Island, FL
www.interlogwinter.com

This aftermarket product support and service parts logistics event is designed to ensure you optimize the effectiveness of your supply chain. Topics include: Inventory optimization, Lean initiatives, customer support initiatives, product lifecycle management and global supply chain management. Each year, 300 aftermarket executives gather for the latest on these and other topics critical to their success. Make plans to join now. If you’re interested in taking a leadership role, contact Chet Silverman at Csilverman@wbresearch.com or 646-200-7478

27-29 April 2009
Hotel Okura Amsterdam

ProcureCon Indirect is now in its 3rd year and is the procurement industry’s annual indirect procurement conference. Being the only European event designed specifically for Indirect Procurement Professionals, it attracts over 200 participants each year. The conference addresses every critical concern to indirect procurement professionals, through case studies by the industry's leading and most innovative procurement practitioners. ProcureCon Indirect is a gathering created by the procurement leaders for the procurement leaders. So if your business is indirect procurement, then this is the one event in your calendar that is an absolute must.

April 27-30, 2009
JW Marriott Desert Springs
Palm Springs, CA

Whether you’ve been ahead of the curve for years or are just beginning to leverage your organization’s service and support capabilities to boost your business, you can’t afford to miss Field Service 2009. Visit www.fieldservice2009.com  or email fieldservice@wbresearch.com for more information.

June 15-18, 2009
Omni Hotel - San Diego, CA

Join us at Interlog Summer 2009, taking place June 15-18 at the Omni Hotel in San Diego, CA. Interlog Summer 2009 is the service parts and logistics event designed for hi-tech manufacturers and related industries to generate revenue in the aftermarket through improved customer service and product support strategies.

September 8-11, 2009
Hyatt Regency Atlanta

Now more than ever service professionals are feeling the pressure to deliver on customer service, aftermarket support and lifecycle management of their products as organizations, suppliers and customers are looking to extend the value of their purchases. As a result service organizations have been adopting numerous technologies and business process strategies to ensure optimal delivery and performance.

In light of this economic deadlock field service executives need to ensure they remain ahead of the curve on the latest issues affecting their service delivery.

For inquiries regarding speaking opportunities, contact Jonathan Massoud 646-502-3255 or jmassoud@wbresearch.com 

To secure premium exhibition and sponsorship opportunities, contact Jim Cohen at 646-200-7483 or jcohen@wbresearch.com

For inquiries regarding marketing partnerships contact  Nicole Maisner at 646-200-7534 or Nicole.Maisner@wbresearch.com 

For general inquiries contact FieldServiceEast@wbresearch.com

October 8-11, 2009
Hyatt Regency Atlanta
www.interlogmedical.com

Interlog Medical 2009 will be taking place in conjunction with Field Service East 2009.

For speaking opportunities, please contact Jonathan Massoud at jmassoud@wbresearch.com or 646-502-3255

For sponsorship opportunities, please conact Jodi Richter at jrichter@wbresearch.com or 646-200-7485

3rd-6th November 2009
Paris

ProcureCon is the leading pan-European procurement event and provides you with a unique opportunity to hear from procurement leaders how they have approached and resolved key challenges, benchmark with your peers and thers from cutting edge sectors, get practical, hands on details on specific operational issues, and benefit from numerous networking opportunities. Our November 2008 event addressed how procurement can contribute to sustainable shareholder value and effectively deal with the economic environment and attracted over 340 participants, including over 200 senior procurement directors!