Top Surprises from Salesforce’s State of Commerce: 

Trends from nearly 1,400 commerce leaders and 1 billion customers

March 23, 2021 | 12pm - 1pm ET

In Partnership With:

Industry Secrets Revealed in 60 Minutes

2020 was a year like no other — so in 2021, we’re arming you with the critical commerce insights you need to prepare for what comes next.

To understand the full breadth and impact the past year has had on digital transformation, Salesforce conducted our first-ever State of Commerce report. And we discovered some amazing insights after speaking with nearly 1,400 commerce leaders and analyzing the shopping data of more than 1 Billion Consumers and Business Buyers. We observed how and why certain channels performed well while others did not, and how different investment priorities and business decisions impacted companies during this time.

Join us as we count down the most interesting findings from our State of Commerce report and share what they mean for B2C and B2B businesses across all industries

Walk Away with Actionable Insights Into

  • Shifts in consumer (B2C) and business buyer (B2B) engagement and expectations
  • How the rise of digital commerce has changed the role of sales
  • Consumer insights from the Q3 2020 Salesforce Shopping Index
  • The emergence of the hybrid model in B2B commerce

50+ Years of Experience, Coming to You Live

B2B Online Webinar

Lidiane Jones
EVP & GM, Commerce Cloud

B2B Online Webinar

Caila Schwartz
Senior Manager Business Intelligence

B2B Online Webinar

Jon Feldman
Senior Product Marketing Manager

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