Hemang Upadhyay

Today’s B2B buyers expect fast, frictionless, and personalized experiences. This session explores how to harness AI-powered insights to better understand customer behavior, predict needs, and optimize every touchpoint for conversion and loyalty.

• Leverage AI to uncover hidden patterns in buyer behavior and intent

• Deliver hyper-personalized content, recommendations, and journeys at scale

• Predict customer needs and next-best actions to accelerate decision-making

• Reduce friction in the buyer journey by anticipating pain points before they happen