The Consumer Returns Virtual Event is an online forum taking place in light of the ongoing COVID-19 pandemic. We're bringing together the reverse logistics community to discuss best practices in crisis risk mitigation and CX during these uncertain times.

Consumers are adopting new, lasting habits in 2020, driving greater online shopping and increasingly larger volumes of returns. Now, many retailers are easing returns policies and windows, adding complexity to reverse logistics processes, and signaling a future where they must meet consumers’ expectations for greater value from returns.

As consumers increasingly perceive returns as part of the customer experience, retailers need better policies and processes to accommodate them. This event takes a look at how reverse logistics can become a competitive differentiator among consumers and add greater value for businesses.