Enhancing the Customer Experience for a more Equitable Returns Process 

The Consumer Returns Virtual Event is an online forum taking place in light of the ongoing COVID-19 pandemic. We're bringing together the reverse logistics community to discuss best practices in crisis risk mitigation and CX during these uncertain times.

Consumers are adopting new, lasting habits in 2020, driving greater online shopping and increasingly larger volumes of returns. Now, many retailers are easing returns policies and windows, adding complexity to reverse logistics processes, and signaling a future where they must meet consumers’ expectations for greater value from returns.

As consumers increasingly perceive returns as part of the customer experience, retailers need better policies and processes to accommodate them. This event takes a look at how reverse logistics can become a competitive differentiator among consumers and add greater value for businesses.

Rated #1 By The Community

Insights Unleashed

"Very valuable event with insightful presentations. The event was very well organized with a lot of opportunities to learn."

Nick Mottet
 Principal Product Manager

Like-Minded Peers

"Good to hear from like-minded folks in the industry and see some new solutions out there!"

Parthlv Patel
Senior Manager, Device Quality
Verizon Wireless

Productive and Informative

"It was a fantastic opportunity to discuss issues stemming from the increasing complexity of today's retail landscape."

Peter Birt
Service Vendor Relations Manager
Best Buy Canada

New Insights, Instant Takeaways

A Head Start Against Your Competition

Insider secrets, first-hand examples and intel await as our speakers talk about how reverse logistics can properly function in the new retail economy.

Trusted Content For The Industry, By The Industry

We’ve brought the customer experience community together for 10+ years. Now it’s time for us to get together under one virtual roof and share collective strategies.

Interact Live – Just Like At One Of Our Conferences

Live chat, virtual Q&A, and more encourage involvement (almost like our conferences). Ask questions, jot down notes, and get ready to implement takeaways.

Let’s Connect & Create A Custom Experience


Hi, I'm James, the Sponsorship Director for the Consumer Returns Virtual Event. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

Bringing Together The Best In Retail

“By design, Consumer Returns brings together the right decision makers to talk business, make connections, and close deals!”
- Navjit Bhasin, CEO/Founder, Newmine

The Consumer Returns Community
No matter your size or focus, Consumer Returns is designed for those that want to build a winning people strategy. 
Our unique community is the perfect balance of quality and quantity.

How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!