With over a year of adjusting and pivoting to address the COVID-19 pandemic, the Consumer Returns Virtual Event is dedicated to bringing together brands from across the spectrum to address key pain points, success stories and necessary adaptations within reverse logistics, crisis risk mitigation and CX.
Consumers are developing new, and perhaps lasting habits, driving greater online shopping and increasingly larger volumes of returns. While many retailers are easing returns policies and windows, reverse logistics processes are required to operate in a complex field with constantly changing environment, signaling a future where they must meet consumers’ expectations for greater value from returns.
As consumers increasingly perceive returns as part of the customer experience, the Consumer Returns Virtual Event will not only address the logistics, operations and policies in returns, but will dig deep into returns mitigation, cross-brand partnerships, marketing and changing perceived value of returned goods.
FOSTERING PARTNERSHIPS BEYOND THE PANDEMIC
11:40 am - 11:45 am
11:40 am - 11:45 am
11:45 am - 12:00 pm
11:45 am - 12:00 pm
12:00 pm - 12:30 pm
12:00 pm - 12:30 pm
Discussing the frequent introduction of new mobile phones, and the opportunities that lays within for the sale of older generation, and refurbishing trade-ins.
12:30 pm - 12:50 pm
12:30 pm - 12:50 pm
Addressing second market changing demands and maximizing profitability of returned goods through leveraging return data to improve product and process design and meet your customers changing demands and expectations.
12:50 pm - 1:15 pm
12:50 pm - 1:15 pm
Using reverse logistics as a strategic tool to differentiate yourself from competition, and leveraging return data to improve product and process design and meet your customers changing demands and expectations.
1:15 pm - 1:30 pm
1:15 pm - 1:30 pm
Drop your information in our virtual jar, for the chance to support a cause of your choosing.
How do we play? Submit your business card to our team, and we will pull two cards at a time and connect you with one other person via email.
Were you a good match? Let us know and we will chip in the price of a lottery ticket into the bucket, and add your name to the poll.
Stick around for our second break and live name draw – if you are the winner, we will donate the total amount in your name to an organization of your choice.
1:30 pm - 1:50 pm
1:30 pm - 1:50 pm
Addressing the department’s procurement priorities - discussing refurbished products for cost efficiency and evaluating recycling vs. reselling of its prior equipment.
1:50 pm - 2:15 pm
1:50 pm - 2:15 pm
Discussing key return reasons across ecommerce and providing pathways and solutions to minimize returns.
2:15 pm - 2:45 pm
2:15 pm - 2:45 pm
5 Vendors, 4 Topics and an open platform to discuss the latest issues across processing claims, automation, and return shipping and handling.
2:45 pm - 3:00 pm
2:45 pm - 3:00 pm
3:00 pm - 3:20 pm
3:00 pm - 3:20 pm
3:20 pm - 3:40 pm
3:20 pm - 3:40 pm
Discussing differences in return prevention, and where to draw the line of providing first class customer service without losing profitability.
3:20 pm - 3:40 pm
3:20 pm - 3:40 pm
Discussing creating value, and winning consumer confidence in purchasing returned and refurbished products.
3:40 pm - 4:00 pm
3:40 pm - 4:00 pm
How the past year changed consumer behavior across the industry, how did it affect returns and returns logistics, and what are the lessons learned so far.
4:00 pm - 4:00 pm
4:00 pm - 4:00 pm