The Digital Event for Customer Experience, Reverse Logistics, and Loss Prevention Professionals
April 27 - 28, 2021 | Online
With over a year of adjusting and pivoting to address the COVID-19 pandemic, the Consumer Returns Virtual Event is dedicated to bringing together brands from across the spectrum to address key pain points, success stories and necessary adaptations within reverse logistics, crisis risk mitigation and CX.
Consumers are developing new, and perhaps lasting habits, driving greater online shopping and increasingly larger volumes of returns. While many retailers are easing returns policies and windows, reverse logistics processes are required to operate in a complex field with constantly changing environment, signaling a future where they must meet consumers’ expectations for greater value from returns.
As consumers increasingly perceive returns as part of the customer experience, the Consumer Returns Virtual Event will not only address the logistics, operations and policies in returns, but will dig deep into returns mitigation, cross-brand partnerships, marketing and changing perceived value of returned goods.
New Insights, Instant Takeaways
New Insights, Instant Takeaways
A Head Start Against Your Competition
A Head Start Against Your Competition
Trusted Content For The Industry, By The Industry
Trusted Content For The Industry, By The Industry
Interact Live – Just Like At One Of Our Conferences
Interact Live – Just Like At One Of Our Conferences
Consumer Returns Virtual Event Agenda
FOSTERING PARTNERSHIPS BEYOND THE PANDEMIC
Agenda Day 1
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11:40 am - 11:45 am
11:40 am - 11:45 am
Opening remarks – Shuki Hasson, Program Director, Digital Consumer Returns
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11:45 am - 12:00 pm
11:45 am - 12:00 pm
Chairperson’s Opening Remarks
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12:00 pm - 12:30 pm
12:00 pm - 12:30 pm
CROSS INDUSTRY PANEL: The mobile market and the power of frequent introduction of new models.
Learn moreDiscussing the frequent introduction of new mobile phones, and the opportunities that lays within for the sale of older generation, and refurbishing trade-ins.
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12:30 pm - 12:50 pm
12:30 pm - 12:50 pm
The road map of refurbished small electronics market to the heart of big box stores.
Learn moreAddressing second market changing demands and maximizing profitability of returned goods through leveraging return data to improve product and process design and meet your customers changing demands and expectations.
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12:50 pm - 1:15 pm
12:50 pm - 1:15 pm
INTERACTIVE DISCUSSION: Reverse logistics across Omnichannel Retail
Learn moreUsing reverse logistics as a strategic tool to differentiate yourself from competition, and leveraging return data to improve product and process design and meet your customers changing demands and expectations.
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1:15 pm - 1:30 pm
1:15 pm - 1:30 pm
NETWORKING BREAK | LOTTERY FOR A PURPOSE
Learn moreDrop your information in our virtual jar, for the chance to support a cause of your choosing.
How do we play? Submit your business card to our team, and we will pull two cards at a time and connect you with one other person via email.
Were you a good match? Let us know and we will chip in the price of a lottery ticket into the bucket, and add your name to the poll.
Stick around for our second break and live name draw – if you are the winner, we will donate the total amount in your name to an organization of your choice.
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1:30 pm - 1:50 pm
1:30 pm - 1:50 pm
KEYNOTE: THE GOVERNMENT AGENCIES AS A SOURCE AND A CUSTOMER
Learn moreAddressing the department’s procurement priorities - discussing refurbished products for cost efficiency and evaluating recycling vs. reselling of its prior equipment.
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1:50 pm - 2:15 pm
1:50 pm - 2:15 pm
ReTURNING TABLES: HOW DATA ANALYTICS FROM RETURNS CAN SUPPORT BETTER TARGETING, AND BE A PART OF RETURNS REDUCTIONS EFFORTS
Learn moreDiscussing key return reasons across ecommerce and providing pathways and solutions to minimize returns.
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2:15 pm - 2:45 pm
2:15 pm - 2:45 pm
The Vendor Machine
Learn more5 Vendors, 4 Topics and an open platform to discuss the latest issues across processing claims, automation, and return shipping and handling.
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2:45 pm - 3:00 pm
2:45 pm - 3:00 pm
A Break and live draw of the lottery
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3:00 pm - 3:20 pm
3:00 pm - 3:20 pm
Farfetch – a case study of international high-end fashion market and navigating returns across the globe.
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3:20 pm - 3:40 pm
3:20 pm - 3:40 pm
Group 1: Customer service leaders
Learn moreDiscussing differences in return prevention, and where to draw the line of providing first class customer service without losing profitability.
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3:20 pm - 3:40 pm
3:20 pm - 3:40 pm
Group 2: Marketing Managers
Learn moreDiscussing creating value, and winning consumer confidence in purchasing returned and refurbished products.
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3:40 pm - 4:00 pm
3:40 pm - 4:00 pm
WORKSHOP: Thinking outside the open box – pandemic response & beyond
Learn moreHow the past year changed consumer behavior across the industry, how did it affect returns and returns logistics, and what are the lessons learned so far.
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4:00 pm - 4:00 pm
4:00 pm - 4:00 pm
Chairperson’s Closing Remarks
ROUND TABLES: THE EFFECTS OF SUCCESSFUL CUSTOMER SERVICE AND MARKETING IN SELLING RETURNED AND REFURBISHED GOODS
The Consumer Returns CommunityNo matter your size or focus, Consumer Returns is designed for those that want to build a winning people strategy. Our unique community is the perfect balance of quality and quantity.
Word on the Street
Word on the Street
“I really enjoyed eTail Europe. Very useful content from the speakers, some of which we have already translated into action within our business and given us food for thought in developing future strategies for our Omnichannel journey.”
Principal Product Manager
"Good to hear from like-minded folks in the industry and see some new solutions out there!"
Senior Manager, Device Quality
Let’s Connect & Create A Custom Experience
How Our Virtual Events Work
This event is exclusively for reverse logistics executives. Solution providers to these organizations and others will not be allowed to attend. Please register with your full company name and your corporate email address or you risk not gaining admittance. WBR reserves the right to not admit registrants based on company type.
