Gabriel Fuentes

Digital Services, Practice Director—USA & Canada Softtek

August 18, 2020 | Day 1

2:10 PM Customer Journey Analytics: A QSR Success Story

Meaningful and consistent Digital Customer Experiences are a critical success factor for QSR organizations today. One small glitch in a digital journey can derail the loyalty of a lifelong customer.

Learn how to understand the link between customer behavior and business outcomes using CX analytics. Only then can companies accurately prioritize commercial and operational actions.