Digital Insurance Connect is a private, invitation-only virtual event customized for senior-level digital marketers and buyers from insurance companies, agencies, brokers, and insurtechs.

During crisis comes opportunity. The mission of Digital Insurance Connect is to provide an interactive, high-level platform for the exchange of ideas, best practices and timely perspectives on moving beyond these turbulent times.

A Unique Experience

The Digital Insurance Connect Virtual Event is an online forum mirroring our in-person Connect events. We’re bringing you exclusive knowledge from top-notch industry leaders at the touch of a button.

Here's what you get when you attend:

Pre-Scheduled 1:1 Meetings

See someone on our attendee list you want to meet? Mutually matched and pre-scheduled 1:1 meetings with your prospects and peers make it easy to further business. No more fruitless conversation. No more tradeshows.

Executive-Level Content

We provide custom-made, high-level content that fosters a fruitful dialogue among participants. You’ll gain exclusive, never before seen perspectives on advanced personalization, championing faster digital transformation, the future of the industry’s digital customer experience, and more.

Exclusive Networking

Meet only the most senior-level executives in an intimate and interactive environment at our breakout rooms, 1:1 meetings, roundtables, and more.


Our Speakers. Your Visionaries.

Rick McCathron

Rick McCathron

Chief Insurance Officer

Hippo

Clay Coomer

Clay Coomer

VP of Digital Marketing & Ecommerce

Tokio Marine HCC Medical Insurance Services

Linda Goldstein

Linda Goldstein

Chief Marketing Officer, CSAA Insurance Group

AAA Insurer

Julie Wilkes

Julie Wilkes

Staff Vice President, Digital Experience & Product Management

Anthem

Darcy Shaprio

Darcy Shaprio

Head of Insurance for the Americas

Cover Genius

Elizabeth Yenko

Elizabeth Yenko

Head of Innovation Services

New York Life Ventures

Mehdi Tabrizi

Mehdi Tabrizi

Chief Marketing Officer

Moda Health

Jim Albert

Jim Albert

Chairman and Founder

Neptune Flood Insurance

Jeff Merkel

Jeff Merkel

Co-founder

Ladder

Jesse McKendry

Jesse McKendry

Vice President of Insurance

MetroMile

Ashley Cader

Ashley Cader

AVP, Innovation, Customer Experience & Voice of the Customer

Lincoln Financial Group

Sofya Pogreb

Sofya Pogreb

Chief Operating Officer

Next Insurance

Jaclyn Ryan

Jaclyn Ryan

Vice President, Global Strategy

MetLife

Dipu KV

Dipu KV

President - Operations, Communities & CX

Bajaj Allianz General Insurance Co.

Our Agenda

Day One – Sept. 22, 2020: Reimagining The Digital Insurance Customer Journey In The Post-Pandemic World

  • 12:55 pm - 1:00 pm

    12:55 pm - 1:00 pm

  • 1:00 pm - 1:30 pm

    1:00 pm - 1:30 pm

    Jaclyn Ryan, Vice President, Global Strategy, MetLife

    As insurance companies look for growth in an environment that continues to face acute economic headwinds – compounded by the Covid-19 crisis -- customer expectations continue to rise at a rapid rate as they seek experiences comparable to those in their everyday lives. What opportunities lie on the horizon to serve these evolving customer needs? Entering adjacencies by leveraging core strengths, ramping up digital capabilities, and becoming truly customer centric can create new sources of value - and new customers.

    Learn more
  • 1:30 pm - 2:00 pm

    1:30 pm - 2:00 pm

    Rick McCathron, Chief Insurance Officer, Hippo

    Methods and measurements for customer acquisition are clearly changing right along with the insurance landscape, but that landscape is divided -- for now. The way an insurtech approaches a customer can vastly differ from that of a carrier, but there are things both sides of the spectrum can learn from the and perhaps how they can join forces for the greater good.

    Learn more
  • 2:00 pm - 2:30 pm

    2:00 pm - 2:30 pm

    Clay Coomer, VP of Digital Marketing & Ecommerce, Tokio Marine HCC Medical Insurance Services

    In 2020, the omnichannel strategy is no longer an option, it’s a must, but many struggle with it and how to be a true “test and learn” digital marketer, especially with so many compliance, regulatory and legal challenges. What steps can you take to improve your omichannel marketing strategy? In this panel discussion you will learn how to bring in the right kind of traffic, lift conversions, and maximize marketing ROI.

    Learn more
  • 2:30 pm - 2:45 pm

    2:30 pm - 2:45 pm

  • 2:45 pm - 3:15 pm

    2:45 pm - 3:15 pm

    The traditional insurance industry has anchored its reputation on meaningful client-advisor relationships, but the way customers expect to connect is rapidly changing. Learn how one insurance giant disrupted customer acquisition process by forming a team obsessed with prospect experience and adopting an agile and experimental mindset, which quadrupled its digital leads.

    Learn more
  • 3:15 pm - 3:45 pm

    3:15 pm - 3:45 pm

    Dipu KV, President - Operations, Communities & CX, Bajaj Allianz General Insurance Co.

    The high touch, high tech, on-demand instant gratification culture fostered by provided by the likes of Apple, Netflix and Google has shaped the way customers expect to interact with brands and services. While the insurance industry has innovated its products, the customer experience is far from seamless, personalized and omnichannel. How do you best decipher what technologies to harness? Which processes maximize business impact and deliver value to clients? How do you enable your organization to become more agile and the fully digital insurer your customers expect?

    Learn more
  • 3:45 pm - 4:15 pm

    3:45 pm - 4:15 pm

    1. ROUNDTABLE - Taking Advantage Of Design-First Thinking

    2. ROUNDTABLE - Marketing Impact: Crashing Through The Big Noise Of The Big Boys

    3. ROUNDTABLE - Diving Into Robotics Process and Intelligent Automation

    4. ROUNDTABLE - Understanding The Millennial Consumer

    Learn more

Day Two – Sept. 23, 2020: Reimagining The Digital Insurance Customer Journey In The Post-Pandemic World

  • 12:55 pm - 1:00 pm

    12:55 pm - 1:00 pm

  • 1:00 pm - 1:30 pm

    1:00 pm - 1:30 pm

    Linda Goldstein, Chief Marketing Officer, CSAA Insurance Group, AAA Insurer
    Mehdi Tabrizi, Chief Marketing Officer, Moda Health
    Jeff Merkel, Co-founder, Ladder

    Sometimes the fastest way to grow and digitalize your business it to acquire innovative and nimble companies that can do it better than you. But how can you be sure they can scale their solutions to meet your immediate and future needs? Expert panelists will share vetting strategies, benchmarking and measuring ROI and ensuring what you buy today will be relevant tomorrow.

    Learn more
  • 1:30 pm - 2:00 pm

    1:30 pm - 2:00 pm

    Sofya Pogreb, Chief Operating Officer, Next Insurance

    Over the last decade, providing trusted and phenomenal service has been key to maintaining customer acquisition and satisfaction, which requires the insurance industry to keep pace with how customers buy services, and significantly changing the needs of business owners. Online insurance addresses what customers truly need today: fast, simple, affordable and tailored coverage that fits their specific business needs. But going digital doesn’t mean losing high customer touch. In fact, leveraging AI, data science and analytics can actually provide more tailored products and coverage, as well as more accurate pricing.

    Learn more
  • 2:00 pm - 2:30 pm

    2:00 pm - 2:30 pm

    Julie Wilkes, Staff Vice President, Digital Experience & Product Management, Anthem
    Elizabeth Yenko, Head of Innovation Services, New York Life Ventures

    You just may have heard the term before: Change Management. It’s technology, it’s people, it’s process -- and it’s imperative. Whether you’re at a large carrier that's been around for 200 years or a smaller, digital born Insurtech experiencing rapid change fatigue, there can be a huge resistance change, even though it's in the customer's best interest (*and therefore yours). How do you get people to adapt to the digital revolution when it may not be apparent where they fit? How do you foster a culture of agility and speed in order to win long term?

    Learn more
  • 2:30 pm - 2:45 pm

    2:30 pm - 2:45 pm

  • 2:45 pm - 3:15 pm

    2:45 pm - 3:15 pm

    Jesse McKendry, Vice President of Insurance, MetroMile

    Usage-based insurance is no longer a niche product and has grown as an insurance category in its own right. We will explore how one insurer is benefiting when driver behavior is considered. We will also look into what growth opportunities still exist in response to changing consumer behaviors and the advent of new technology like semi-autonomous cars, and how to overcome common obstacles from resistant consumers to skeptical regulators.

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  • 3:15 pm - 3:45 pm

    3:15 pm - 3:45 pm

    Darcy Shaprio, Head of Insurance for the Americas, Cover Genius
    Ashley Cader, AVP, Innovation, Customer Experience & Voice of the Customer, Lincoln Financial Group

    In an age where emerging technologies allow insurance companies to truly crown the customer king, how can insurers provide a new, revolutionized experience? This panel will explore how to create an internal roadmap for customer-centricity so you can deliver stellar CX that can truly transform your organization.

    Learn more
  • 3:45 pm - 4:15 pm

    3:45 pm - 4:15 pm

    Jim Albert, Chairman and Founder, Neptune Flood Insurance

    1. ROUNDTABLE - Shifting To A Digital Ecosystem Business Model

    Jim Albert, Chairman and Founder, Neptune Flood Insurance

    2. ROUNDTABLE - Marking Your Territory: Digital Transformation For Regional Insurers REPLACE

    3. ROUNDTABLE - How to Turn Happy Customers into Raving Fans 

    4. ROUNDTABLE - Dicey Digital Detours, Pitfalls on the Path-to Purchase

    Learn more

What Attendees Are Saying

Collaborative Environment

"If you are a customer-first insurance leader, this is a must-attend event. It’s not just about the shiny technology, it’s about how acquire, retain, and delight your customers digitally, on a ground-breaking level."

Ric Starost, Vice President of Marketing, Tokio Marine HCC - Medical Insurance Services

Expert Speakers

"Digital Insurance Summit is the place to go to a real pulse on not only what’s happening in the industry, but what’s changing in the future. It’s important to know what technologies and initiatives will be game-changers, and I get that information only at this show."

Amanda Borodaty, Marketing Manager, AGIA Affinity

Interesting Takeaways

"I loved that I was able to hear successes, as well as pitfalls. That was unique. It showed me that this is a true peer-led community. We have all learned a ton from each other. Can’t wait for the next one!"

Prateek Tandon, Sr. Program Manager/relationship Manager, Aflac

All The Major Players In One Place

Why You Should Listen In

No Cost If You Qualify

All sessions are free of charge for qualifying attendees. This is major value at ZERO cost.

Always Accessible Content

If you can't make all of the sessions, no biggie. Everyone registered gets a copy of the on-demand sessions.

No OOO Necessary

Enjoy all the perks of a live event from the comfort of your own home.

Let’s Connect & Create A Custom Experience 

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Hi, I'm Alicia, the Sponsorship Director for Digital Insurance Connect Virtual Event! Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

Frequently Asked Questions


How will I access the sessions?
You will attend the sessions, meet our partners, and gain access to valuable resources in our online conference center.

Do I need to download or install any software to be able to attend this event?
No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.

Will the sessions be recorded?
Yes. The sessions will be recorded and available for free for a limited time but you must sign up in advance.

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