We provide custom-made, high-level content that fosters a fruitful dialogue among participants. You’ll gain exclusive, never before seen perspectives on advanced personalization, championing faster digital transformation, the future of the industry’s digital customer experience, and more.
Ketty Trivedi
VP of Strategic Marketing
Prudential
Mano Mannoochahr
Senior Vice President | Chief Data & Analytics Officer (CDAO
Travelers Insurance
Christopher Cargill
Director, Commercial Lines Digital Distribution
Nationwide
Ruby Grace Reyes
CVP, Digital Marketing Leader, Long-Term Care Solutions
New York Life
Bryan Davis
EVP, Head of Personal Lines Strategy & Business Development
HUB International
Cora Hall
AVP Group Benefits Marketing
The Hartford
Brian Gaab
Managing Principal, Strategy & Innovation
CSAA Insurance Group
Martina Hahn
VP of Product
The Zebra
Lisa Pires
VP of Digital Transformation
Hanover Insurance Group
Gordon Baty
Design and User Experience Director
Delta Dental
Cynthia Heismeyer
VP, Director of Marketing
Selective Insurance
“Digital Insurance Summit presents the unique opportunity to learn and engage with peers, understand practices utilizing data and technology, and understand and assess how the industry is moving to needs-based solutions to enhance the customer experience.”
Ketty Trivedi, Vice President, Strategic Marketing | Workplace Solutions Group, Prudential Financial
“Digital Insurance Summit is not just a conference…it’s a community of peers where I’m challenged to think better and to do better.”
Marc Deiter, Director of Say Insurance, Say Insurance
“Genuinely top-notch speakers and inspirational, transformative content! We’ve learned some really exclusive, awe-inspiring ideas and fresh perspectives we are going to use to elevate our insurance standards.”
Nick Graymire, Marketing, Wyandot Mutual Insurance Company
12:00 pm - 12:10 pm
12:00 pm - 12:10 pm
12:10 pm - 12:35 pm
12:10 pm - 12:35 pm
Bryan Davis, EVP, Head of Personal Lines Strategy & Business Development, HUB International
You've got a digital strategy and your customer base is strong - so where do you go from here? At this point, it may be time to develop a renewed roadmap for growth, and create your plan of attack for the future. In this panel discussion, learn from top execs what to do when the only way is up (hint: don’t look down).
12:35 pm - 12:55 pm
12:55 pm - 1:20 pm
12:55 pm - 1:20 pm
Ketty Trivedi, VP of Strategic Marketing, Prudential
With rapid technological changes to the insurance ecosystem, newcomers disrupting the status quo, and an increasing amount of large players who have dominant share and awareness comes a new era of customer acquisition - and navigating it isn’t easy. Whether you're at a large carrier or small agency, being unable to get the attention of the right consumer in a saturated and short attention spanned market can seriously slow you down. In this panel discussion, you'll learn from insurers at the top of their digital game as they discuss what it takes to truly capture long-term, quality customers, compete in the marketplace and drive high speed on the road to 2030.
1:20 pm - 1:40 pm
1:20 pm - 1:40 pm
The key to any modern customer experience is personalization - and It requires understanding each and every customer. You can make it happen with the aid of new technologies such as automation, cloud and machine learning technologies that can improve speed and agility, in addition to analytics and artificial intelligence which can further enhance customer experiences by enabling data-driven decision-making and digital interactions. While all this sounds great in theory though, how do you actually do it? And how do you know when you've gone a step too far and gotten a bit too personal? This panel will help break it down for you in a practical way.
1:40 pm - 1:50 pm
1:40 pm - 1:50 pm
1:50 pm - 2:15 pm
1:50 pm - 2:15 pm
Gordon Baty, Design and User Experience Director, Delta Dental
2:15 pm - 2:35 pm
2:15 pm - 2:35 pm
Technology is impacting consumer preferences and companies have to move faster than ever to adopt new technology with a customer-centric mindset. But, customers also want personalization—In an increasingly online world with self-service on the rise, customers are still looking for a 1 to 1 relationship and a personal touch. They expect to see the information and products they want where they would expect to find them. Takeaways from this session include:
2:35 pm - 3:10 pm
2:35 pm - 3:10 pm
Brian Gaab, Managing Principal, Strategy & Innovation, CSAA Insurance Group
3:10 pm - 3:35 pm
3:10 pm - 3:35 pm
3:35 pm - 3:40 pm
3:35 pm - 3:40 pm
3:40 pm - 4:20 pm
3:40 pm - 4:20 pm
4:20 pm - 4:20 pm
4:20 pm - 4:20 pm
11:00 am - 12:00 pm
11:00 am - 12:00 pm
Specially designed for executives who have seen it all and are looking to shake things up, these sessions will be led by those in the industry who are thinking outside the box in order to figure out the future of digital transformation & CX within the insurance industry.
12:00 pm - 12:10 pm
12:00 pm - 12:10 pm
12:10 pm - 12:35 pm
12:10 pm - 12:35 pm
Mano Mannoochahr, Senior Vice President | Chief Data & Analytics Officer (CDAO, Travelers Insurance
12:35 pm - 12:55 pm
12:35 pm - 12:55 pm
AI is not just a buzzword anymore. Not only can chatbots and other AI helpers manage customer needs in real time, but AI can be useful in several other ways across the customer lifecycle within the insurance agency. Machine learning can drastically improve your approach to unstructured data and help uncover insights and patterns that can lead to faster business decisions and new products based on your customer’s behavior and feedback. Brands on the forefront of CX are putting data their data to work for them and using AI to help them design and deliver amazing experiences. Join this session to hear how:
12:55 pm - 1:30 pm
12:55 pm - 1:30 pm
Lisa Pires, VP of Digital Transformation, Hanover Insurance Group
Christopher Cargill, Director, Commercial Lines Digital Distribution, Nationwide
1:30 pm - 1:50 pm
1:30 pm - 1:50 pm
1:50 pm - 2:00 pm
1:50 pm - 2:00 pm
2:00 pm - 2:35 pm
2:00 pm - 2:35 pm
Cynthia Heismeyer, VP, Director of Marketing, Selective Insurance
Ruby Grace Reyes, CVP, Digital Marketing Leader, Long-Term Care Solutions, New York Life
2:35 pm - 3:05 pm
2:35 pm - 3:05 pm
Martina Hahn, VP of Product, The Zebra
Financial behavior can be emotional and complex, and especially given the struggles of consumers during the pandemic, all facing an uncertain future, customers want to feel that their needs are understood. How can insurance companies stand out from the crowd and show their customers that they can be trusted? This session will look at different ways to make meaningful connections with your customers:
3:05 pm - 3:35 pm
3:05 pm - 3:35 pm
Cora Hall, AVP Group Benefits Marketing, The Hartford
Whether you’re at a large carrier that's been around for 200 years or a smaller, digital born InsureTech experiencing rapid change fatigue, there can be a huge resistance to actually committing to a culture of change, even though it's in the customer's best interest to do it. The expectation of being digital can be scary to some and exhausting to others, and the speed at which you're playing catch up can be faster than the speed at which things are changing. So how do you get people to adapt to the digital revolution when it may not be apparent where they fit - or on the flip side, when it may be too much all at once?
3:35 pm - 3:35 pm
3:35 pm - 3:35 pm