Digital Insurance Virtual Event

The Digital Event For Digital Innovators
from Carriers, Insurtechs, Agencies and Brokers

June 01 - 02, 2021 | 12:00 - 4:00pm ET

The Only Customer-First Digital Insurance Virtual Event

Only 15% of customers are satisfied with their insurance's digital experience... What are you doing to improve the digital journey for the other 85%? 

Digital Insurance is a WFH friendly forum bringing together digital innovators from insurance companies, agencies, brokers and insurtechs to brainstorm strategies for acquiring and better serving customers.

This virtual event will give you the practical insights and tools to strengthen your brand experience, keep customers loyal and embolden trust.  

A Unique Experience

Digital Insurance is an online forum mirroring our in-person events. We’re bringing you exclusive knowledge from top-notch industry leaders at the touch of a button.

Here's what you get when you attend:

Learn From A Variety of Digital Innovators, Debating Together

Learn from multiple, live conversations so you gain unbiased perspectives on what's working right now. (They might even disagree on some points - but you'll get the full picture.)

We Didn't Build This Overnight

Since the event has multiple sessions, you select the material that makes the most sense for you.  Listen in during the live broadcast, or access the session on demand later—once you register, it’s up to you! Enjoy the perks of a live event, translated into a convenient digital package.

Finally, a Virtual Event Where You Can INTERACT

Use live chat and virtual Q&As to benchmark and connect with peers to beat challenges together. You can be an active participant - or just sit back and take notes - its up to you!

Our Speakers:

Lorraine Frias

Lorraine Frias

Vice President, Digital Capabilities

UnitedHealth Group

Allen Lee

Allen Lee

Vice President, Direct Business, Performance & Lifecycle Marketing

Next Insurance

Sandeep Haridas

Sandeep Haridas

Vice President & Senior Manager, Digital Transformation – Global Risk Solutions NA

Liberty Mutual Insurance

Paw Andersen

Paw Andersen

Chief Technology Officer


Erron Al-Amin

Erron Al-Amin

Senior Director, Customer Insights

CSAA Insurance Group, a AAA Insurer

Patrick Moye

Patrick Moye

Director of Practitioner Enablement, Innovation


Kassandra Roth

Kassandra Roth

Conversation Architect


Scott Montgomery

Scott Montgomery

Director of Business Development

The Zebra

Melissa Price

Melissa Price

Manager, Customer Experience & Loyalty


Jennifer Parker

Jennifer Parker

Director, Partnership Development

Berkshire Hathaway Specialty Insurance

Gadi Shamia

Gadi Shamia



Adam Blumencranz

Adam Blumencranz

Vice President, NFP Ventures


Tawana Scott

Tawana Scott

Vice President, Commercial Insurance Product

SageSure Insurance Managers

Nyles Oppenheimer

Nyles Oppenheimer

Vice President of Ops and Strategy


Christopher Frankland

Christopher Frankland


InsurTech360 & Insurance Innovators

Alexandra Garfinkle

Alexandra Garfinkle


P&C Specialist

An Agenda Designed to Bring You The Best Digital Strategies 

All Sessions listed in Eastern Time (ET)

Day 1, June 1, 2021 

  • 12:00 pm - 12:10 pm

    12:00 pm - 12:10 pm

  • 12:10 pm - 12:20 pm

    12:10 pm - 12:20 pm

  • 12:20 pm - 12:40 pm

    12:20 pm - 12:40 pm

    Rick McCathron, President, Hippo
    Alexandra Garfinkle, Reporter, P&C Specialist

    The COVID-19 pandemic and resulting economic fallout radically shifted consumer and employee needs, habits, and expectations, while forcing the virtualization of insurer operations practically overnight. But while most of those in the industry adapted quickly, insurers are still likely facing lingering obstacles to growth and profitability in the year ahead. The biggest challenge overall may be coping with the unknown. While response and recover efforts have been generally successful by substituting digitization and virtual encounters for manual processing and face-to-face sales and service, what do these foundational changes mean for insurers, distributors, and policyholders in the short and long term? In this in-depth fireside chat, find out what trends lie on the horizon and how you can drive full speed ahead on the road to the future.

    Learn more
  • 12:40 pm - 1:00 pm

    12:40 pm - 1:00 pm

  • 1:00 pm - 1:30 pm

    1:00 pm - 1:30 pm

    Jennifer Parker, Director, Partnership Development, Berkshire Hathaway Specialty Insurance
    Paw Andersen, Chief Technology Officer, Metromile
    Scott Montgomery, Director of Business Development, The Zebra

    Now more than ever, it’s vital that insurers differentiate themselves in the marketplace and become more than just an annual bill. Strategic partnerships allow insurers to connect with customers where they already are and truly enrich the relationship through new technologies and offerings. In this panel, you'll learn how to form the right partnership, what makes it work (and what doesn’t), and what a true strategic partnership can mean for your customer acquisition and experience.

    Learn more
  • 1:30 pm - 1:50 pm

    1:30 pm - 1:50 pm

  • 1:50 pm - 2:20 pm

    1:50 pm - 2:20 pm

    Sapana Nanuwa, Head of Brand and Marketing Strategy, Galway Holdings
    Tawana Scott, Vice President, Commercial Insurance Product, SageSure Insurance Managers
    Allen Lee, Vice President, Direct Business, Performance & Lifecycle Marketing, Next Insurance

    While the insurance industry has responded well to the massive disruptions of 2020, it’s imperative that insurers seize the moment to engage more customers via richer digital experiences, as the optimization of the customer experience journey has never been timelier and more urgent. The customer of today is highly educated in terms of wants and needs from insurance, and now has a complete market choice in a matter of minutes. In this panel discussion, we’ll discuss how insurers can cut though the noise and take a truly proactive approach to capturing the customer.

    • Understanding cross-generational mindsets
    • Ensuring a cross-channel personalized experience
    • New engagement approaches like gamification, chatbots and educating through social media
    • Developing a strong content strategy
    Learn more
  • 2:20 pm - 2:40 pm

    2:20 pm - 2:40 pm

    Kassandra Roth, Conversation Architect, Allstate

    Chatbots have taken the spotlight in recent years on the heels of the newest intelligent consumer devices. The more that consumers interact with AI technologies, such as chatbots, the more they expect to go to those tools to help them. A good chatbot interaction with a user can change an otherwise negative customer experience, free up time for your customer service representatives, and help contribute to a positive impression of your institution. In this presentation, you will learn the key to starting up a successful and scaleable chatbot.

    Learn more
  • 2:40 pm - 3:00 pm

    2:40 pm - 3:00 pm

  • 3:00 pm - 3:10 pm

    3:00 pm - 3:10 pm

  • 3:10 pm - 3:55 pm

    3:10 pm - 3:55 pm

    1. Taking Advantage Of Design-First Thinking
    2. Marketing Impact: Crashing Through The Big Noise Of The Big Boys
    3. Diving Into RPA & Intelligent Automation
    4. Marking Your Territory: Digital Transformation For Regional Insurers
    5. Understanding The Millennial Consumer
    6. Developing An Omni-channel Sales Strategy
    7. Overcoming The Challenges (and Reaping the Rewards) of IoT

    Learn more
  • 3:55 pm - 3:55 pm

    3:55 pm - 3:55 pm

Day 2, June 2, 2021 

  • 12:00 pm - 12:10 pm

    12:00 pm - 12:10 pm

  • 12:10 pm - 12:20 pm

    12:10 pm - 12:20 pm

  • 12:20 pm - 12:50 pm

    12:20 pm - 12:50 pm

    Lorraine Frias, Vice President, Digital Capabilities, UnitedHealth Group
    Erron Al-Amin, Senior Director, Customer Insights, CSAA Insurance Group, a AAA Insurer
    Patrick Moye, Director of Practitioner Enablement, Innovation, Nationwide

    Taking a page right out the Insurtech book, carriers need to start reimagining products with the customer in mind. Instead of calling an agent, visiting a local retail office, filling out form after form and waiting for quotes, your competition is bypassing this entire process and have streamlined it to the point that they are winning of big portion of the market share traditional insurance companies can no longer ignore – the young professional, the new family, caretakers, property owners. How can you better understand what your customer wants in order to build products and experiences that draw them towards you? Join this session to hear how your company can become more customer centric by thinking about things like:

    • How claims can be assessed and made with the help of drones, virtual assistants, Artificial Intelligence, and more
    • How policies can be priced based on usage, monitored by sensors placed in cars, phones, and wearable technology
    • How Live help can be offered within seconds via chatbots
    Learn more
  • 12:50 pm - 1:10 pm

    12:50 pm - 1:10 pm

  • 1:10 pm - 1:30 pm

    1:10 pm - 1:30 pm

    Sandeep Haridas, Vice President & Senior Manager, Digital Transformation – Global Risk Solutions NA, Liberty Mutual Insurance

    Technology is impacting consumer preferences and companies have to move faster than ever to adopt new technology with a customer-centric mindset. But, customers also want personalization—In an increasingly online world with self-service on the rise, customers are still looking for a 1 to 1 relationship and a personal touch. They expect to see the information and products they want where they would expect to find them. Takeaways from this session include:

    • Don’t forget that your customers aren’t just data points, they are humans
    • While chatbots & automation might be easier & less expensive methods of contact, are they too impersonal?
    • What might be the benefits of keeping some personal lines of communication open?
    • How can we strike that balance between making something easy for the customer and ourselves while also making sure they feel heard and appreciated?
    • How do you cultivate the element of empathy in a digital world?
    Learn more
  • 1:30 pm - 1:50 pm

    1:30 pm - 1:50 pm

  • 1:50 pm - 2:20 pm

    1:50 pm - 2:20 pm

    Jesse McKendry, Vice President of Insurance, Metromile
    Christopher Frankland, Founder, InsurTech360 & Insurance Innovators
    Melissa Price, Manager, Customer Experience & Loyalty, Aetna

    The need for customization has changed the course of insurance forever, hence a widely adopted initiative amongst insurers in recent years to personalize their marketing, policies and customer experience. Today, however, a new trend has emerged - hyper-personalization. Through the massive amounts of personal data, insurers can now micro-analyze people’s style and behaviors, but harnessing the power of hyper-personalization isn’t always easy. In this in-depth panel discussion, find out how to overcome roadblocks and turbo-charge your personalization strategy.

    • Establishing a roadmap for the personalization journey and shifting to a culture of personalization
    • Generating a data pipeline: establishing clear data collection, analysis, storage and privacy protocols
    • Implementing new technologies to provide recommendations across sales, marketing and servicing, including underwriting and claims
    • Not only reorienting your organization toward customers, but gaining momentum by determining just how to reach each one
    Learn more
  • 2:20 pm - 2:40 pm

    2:20 pm - 2:40 pm

  • 2:40 pm - 3:00 pm

    2:40 pm - 3:00 pm

    Eric Hamilton, VP, Retail Advice and Solutions, Prudential Financial

    The insuretech / insurance carrier partnership has been rapidly accelerating trend in recent years, and now more than ever, insurtechs and other startups are helping insurers harness innovative thinking to spark growth, improve customer experience, and tackle tough business problems - but it's not always a smooth ride. Insurers and technology companies often view crucial aspects of their partnerships --investment, outputs, risk, evaluation, and more --through very different lenses. While this can bring a dynamic quality to the working relationship, it can also lead to friction that could potentially result in poor outcomes. In this discussion, learn how you can establish a solid foundation for success at the outset-how to prepare your organization properly, position your company to get the most out of these partnerships, and get on the road to success.

    Learn more
  • 3:00 pm - 3:30 pm

    3:00 pm - 3:30 pm

    Adam Blumencranz, Vice President, NFP Ventures, NFP
    Nyles Oppenheimer, Vice President of Ops and Strategy, Relay

    In 2020, many predicted that the economic fallout of COVID-19 might prompt skittish investors to cut back on insurtech investments, but despite a massive rise in unemployment, a flip to negative GDP, and volatile capital markets, insurtech industry investments are to be as robust as ever, with no signs of slowing down. Between the rich opportunity seen in competing with old school ecosystems, and more and more insuretechs' stock shooting up as they go public, venture capitalists are investing eye-popping amounts of money into cutting edge insurtechs. So what's behind this trend and where is it going? Find out in this progressive panel discussion.

    ·        Why is insurtech suddenly seeing a huge influx in venture capital?

    ·        How do insurance corporate venture capital arms decide to invest in insurtech? Do they invest in potential future acquisition targets?

    ·        Why do insurtech companies seek investment from insurance corporate venture capital arms? Why do they find these groups attractive as capital partners compared to more traditional funds?

    Are recent insurtech valuations "fair?"

    Learn more
  • 3:30 pm - 3:30 pm

    3:30 pm - 3:30 pm

All of the Major Players in One Place:

Word On The Street

A Community of Peers!

“Digital Insurance Summit is a community of peers where I’m challenged to think better and to do better.”

Say Insurance

Transformative Content!

"Genuinely top-notch speakers and inspirational, transformative content! We’ve learned some really exclusive, awe-inspiring ideas and fresh perspectives we are going to use to elevate our insurance standards."

Wyandot Mutual

Insurance Company

Must Attend!

“If you are a customer-first insurance leader, this is a must attend event."

Vice President of Marketing
Tokio Marine HCC - Medical Insurance Services

Our Audience Breakdown

Let’s Connect & Create A Custom Experience


Hi, my name is Alicia, the Sponsorship Director for Digital Insurance Virtual Event. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

Event Partners

How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!

This event is exclusively for practicing digital marketers and buyers. Solution providers to these organizations and others will not be allowed to attend. Please register with your full company name and your corporate email address or you risk not gaining admittance. WBR reserves the right to not admit registrants based on company type.