12:00 pm - 12:05 pm
12:00 pm - 12:05 pm
12:05 pm - 12:30 pm
12:05 pm - 12:30 pm
Kshitji Kumar, Chief Data Officer, Farfetch
As Chief Data Officer at Farfetch, KK is responsible for defining the data vision, strategy, and leading implementation across the company to create positive impact from data. This keynote presentation gives an overview of the techniques and data-tools, including Artificial Intelligence, Machine Learning and Analytics to drive business impact for B2C retail organizations. KK will provide a practitioner’s perspective on what works to build an innovative, agile yet cost-effective technology and culture, creating maximum impact for the business. A case study on Farfetch's use of data will bring to life some of the concepts shared in the presentation.
12:30 pm - 12:55 pm
12:30 pm - 12:55 pm
Daniel Pilkington, Sr. Manager, Partnerships, Honey
With shifting shopping trends as a result of consumers sheltering at home globally, and brands pivoting ad budgets away from traditional buys and into performance-based solutions, we will take a closer look at how this could blur the lines between two typically distinct retail tentpoles - Black Friday and Cyber Monday - and offer recommendations for how to best leverage these changes.
12:55 pm - 1:10 pm
12:55 pm - 1:10 pm
Claire Logan, Head of Digital & Ecommerce, ARRAN Sense of Scotland
ARRAN Sense of Scotland is helping the world create empowering connections with nature, creating vibrant and evocative scents that are uniquely Scottish and fully inspired by the island of Arran. The impact of the pandemic has massively changed the ways in which ARRAN Sense of Scotland engage with customers as many of the retail channels were affected by the pandemic, e-commerce and digital channels were forced to evolve in line with the 'new normal'.
This discussion will address:
1:10 pm - 1:35 pm
1:10 pm - 1:35 pm
Richard Harris, CEO, <intent>
When high-street shopping began to lose market share to online retail, brick-and-mortar outlets argued that if they could make physical shopping more interesting or fun, shoppers would return. But the Covid-19 pandemic proved that wrong, according to CEO Richard Harris. So-called experiential retail isn't a solution when no one is eager to spend hours in a store with crowds of people. And consumers have learned they don't have to. They can seamlessly shift nearly all their purchases online. “It turns out that although buying is essential,” Harris writes, “shopping isn’t.”
Harris says two key, proven concepts from ecommerce -- “understanding intention” and “clearing the path" -- show you how to compete in an era when everyone is selling nearly everything online. It’s all about making the consumer experience as fast, seamless and simple as possible.
1:35 pm - 1:55 pm
1:35 pm - 1:55 pm
Marianna Satanas, Global Digital Sales Director, Eton Shirts
Chris Purcell, Product Strategy Manager, Episerver
Omnichannel execution remains a key challenge facing European retailers, which has only been emphasized during the pandemic crisis. This session will review common pain points such
as getting alignment internally, bringing digital experiences in-store, remaining flexible and adaptive to customer needs, rethinking the back-end and much more. Get your pressing omnichannel challenges solved during this fireside chat.
• Getting your internal teams to work together and collaborate to provide a seamless digitized omni experience
• Having tech partners play a larger role in shaping both online and offline customer experience
• Ensuring alignment between internal teams and understanding every department has their own set of priorities
• Working through difficult operational and supply chain challenges
1:55 pm - 2:20 pm
1:55 pm - 2:20 pm
Edda Blumenstein, Omnichannel Doctoral Researcher, Strategy Advisor & Speaker, Leeds University
Edda Blumenstein is currently finishing her Doctoral Research at Leeds University Business School, where she has been investigating how retailers successfully adopt Omnichannel retailing. Researching successful transformation at leading retail brands, Edda has identified seven key capabilities that retailers need to develop to succeed in an Omnichannel world. To assist retailers to build these capabilities Edda has developed a framework that consists of two levels of capabilities and activities related to each level. Attend this dynamic presentation and learn about:
2:20 pm - 2:55 pm
2:20 pm - 2:55 pm
Bart Denolf, CEO, Franchise, Sacoor Brothers
Anouk de Lange, Head of eCommerce & Marketing Lead, National Lighting
Rossen Rousov, Former Director Global Digital and eCommerce, Pandora
Personalisation is top of mind for all retailers today. This group panel talks through the creation and execution of an effective personalized customer strategy, detailing how to drive engagement today.
2:55 pm - 3:00 pm
2:55 pm - 3:00 pm
If you have registered, please log in using the Zoom link provided.
3:00 pm - 3:45 pm
3:00 pm - 3:45 pm
Nick Hamer, Head of Enterprise Sales, Findologic
Innovation Roundtables will begin at 2:40 PM GMT. Please log in using the Zoom link provided.
Topic 1: How Ecommerce Is Evolving In 2020
We will be sharing trends in ecommerce from each of the first three quarters of 2020 and speaking about some of the disruptive technology that is transforming the future of CX including voice commerce, intent discovery and digital assistants. You will learn how retailers are further bridging the gap between instore and online customer experiences.
12:00 pm - 12:05 pm
12:00 pm - 12:05 pm
12:05 pm - 12:30 pm
12:05 pm - 12:30 pm
Nicola Thompson, COO, Made.com
Marc O'Fathaigh, Head of Retail, Criteo
Marianna Satanas, Global Digital Sales Director, Eton Shirts
Leave with insight and practical applications to bring your retail business into the future after hearing from our dynamic panelists.
12:30 pm - 12:50 pm
12:30 pm - 12:50 pm
Robin Phillips, CEO, The Watch Shop
To help your thinking about what your future Retail Model should be, Robin will tell you the story of how Watchshop is working to grow its retail and marketplace channels, providing new value added marketing and data services for brands, and delivering a new B2B outsourcing service built on our own technology platform. They are enabling their brand partners to focus on what they do best, whilst relying on them to provide world class ecommerce, delivery and fulfilment services and efficiencies: “you give us the product, we’ll do the rest”.
• As a UK based online retailer, how to expand routes to market using proprietary International sites, working with your brand partners to complement these with global marketplaces
• As a B2C brand platform and partner, providing new marketing and data services that help brands target their customers better
• As a technology and outsourcing partner – how Watchshop is using its own capabilities including tech platforms and warehouse assets to provide white label e commerce and fulfilment services for brand partners
12:50 pm - 1:15 pm
12:50 pm - 1:15 pm
Rossen Rousov, Former Director Global Digital and eCommerce, Pandora
Demand for Digital and eCommerce has significantly increased during the pandemic and a lot of businesses struggle to stay afloat. Many organizations are scrambling to quickly establish online trading capabilities. The “quickly deliver more at lower cost” management pressure is a record high levels. Join Rossen, the former Global Director for Digital and eCommerce at Pandora as he shares the company’s approach to delivering on brand promises without breaking the bank. Learn how-to:
• Maintain cost effectiveness without compromising flexibility and control
• Enhance performance and deliver more through the acquisition of specialized skill sets
• 7 benefits of staff augmentation. 7 steps how to get started within a week
1:15 pm - 1:15 pm
1:15 pm - 1:15 pm
Actionable Tactics To Help You Thrive, Today
Our agenda is 100% focused on your biggest challenges and opportunities. You’ll hear from CEO’s, VPs and more - those that are in the trenches, doing the work. We cut out the fluff you get at other virtual conferences to give you tons of actionable strategies to increase your profits.
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We have been uniting the eCommerce and omni-channel retail community for the past 20+ years - Brands trust us to deliver well-researched programs that actually cover your biggest concerns.