Virtual Connect Event
9:55 am - 10:00 am
Welcome Address
Gabriela Garay , Content Director, eTail Germany Virtual Connect, WBR
10:00 am - 10:30 am
OPENING KEYNOTE: How to manage remote collaboration when you need to deliver cross functional projects!
Marina Sverdel -
Head of Omnichannel Customer Experience,
Metronom
Following the session you will then break out into a small group online roundtable for further discussion
10:30 am - 10:50 am Roundtable 1
10:30 am - 10:50 am Roundtable 2
10:30 am - 10:50 am Roundtable 3
10:30 am - 10:50 am Roundtable 4
10:50 am - 11:10 am
INDUSTRY PRESENTATION: Einführung in RXM!
Sven Knierim -
Country Manager D-A-CH,
Reputation.com
Stefan Haux -
Head of in-house SEO,
Christ Juweliere
11:10 am - 11:40 am
Private business meetings for you to evaluate innovative solution providers
11:10 am - 11:40 am
PEER TO PEER BENCHMARKING THINK TANK: How retailers are supporting their colleagues and customers to ensure their mental wellbeing during COVID-19 and beyond: Insights from a leading retailer
Marina Sverdel -
Head of Omnichannel Customer Experience,
Metronom
11:40 am - 12:00 pm
CASE STUDY: What will the customers of the near future look like and how can you best prepare your online offering to better meet their needs and preferences? Are we aware of the new consumer segments emerging during the pandemic so companies can build their capabilities based on what the new future is requiring to stay relevant
Dennis Heinbokel -
Head of Digital Excellence,
Otto
Following the session you will then break out into a small group online roundtable for further discussion
12:00 pm - 12:30 pm
Roundtable 1
12:00 pm - 12:30 pm
Roundtable 2
12:00 pm - 12:30 pm
Roundtable 3
12:00 pm - 12:30 pm
Roundtable 4
12:30 pm - 1:00 pm
Private business meetings for you to evaluate innovative solution providers
12:30 pm - 1:00 pm
LUNCH BREAK
1:30 pm - 1:50 pm
INDUSTRY KEYNOTE: Connect with your customers: Digital success factors to create trust and customer proximity at all times
Sarah Kuenzler -
Account Executive,
LogMeIn
Q&A with the speaker for the final 5 minutes of the session
1:50 pm - 2:15 pm
KEYNOTE: How to take advantage of Covid-19 environment to drive purposeful transformation
Moritz Wolf -
Head of Customer Marketing and Strategy eCommerce & Direct to Consumer EMEA,
HP
Following the session you will then break out into a small group online roundtable for further discussion
2:15 pm - 2:40 pm
Roundtable 1
2:15 pm - 2:40 pm
Roundtable 2
2:15 pm - 2:40 pm
Roundtable 3
2:15 pm - 2:40 pm
Roundtable 4
2:40 pm - 3:15 pm
Private business meetings for you to benchmark solution providers
2:40 pm - 3:15 pm
PEER TO PEER BENCHMARKING THINK TANK How to accelerate your response planning to not just survive but thrive in the new covid-19 landscape? What have been the biggest lessons learnt during the pandemic and how to adapt your business to address them?
Moritz Wolf -
Head of Customer Marketing and Strategy eCommerce & Direct to Consumer EMEA,
HP
Quynh Christian Ha-Ngoc -
Director of eCommerce,
Ahlers
