Your customers are diligent when it comes to making a purchasing decision. They want to read reviews that verify your product is worthy of their spending. They want to touch and feel the product in person….what will that be like Post-Pandemic? More than anything, customers want to feel confident that they are making the right choice. As retailers are seeing success with launching pop-ups, Tyler explores his own success and how Inkbox may be adapting to ensure development of deep relationships with customers. Learn in this session:
In this panel session our executives discuss how they’re providing and promoting unique customer experiences and consequentially disrupting their industries. If you’re struggling to identify what makes your brand unique and how to provide a premium experience for your customers, no matter the product, be sure not to miss this discussion. Highlights include:
Online customer reviews are an essential building block in anyone’s business in 2020. Tom Doulos, VP - Customer Experience at Endy, Canada’s most trusted online mattress brand, shares the value of cementing your company’s reputation with customer reviews. From garnering feedback from customers to providing best-in-class customer care through strong relationships, the path to five stars is well-worth the effort.
As the cannabis industry’s wholesale e-commerce marketplace, LeafLink has been able to track retailer’s ordering habits and compile data on shifting consumer retail trends during COVID-19. With this information, LeafLink can discern how the pandemic is changing behaviors and impacting the retail scene. From reengineering store formats to bringing personalized services online, retailers may start to reduce their real estate footprint and reallocate capital to improve operations. In addition, dispensaries will lean into sales data to maximize operational efficiencies and profits, thus offering a curated selection of SKUs instead of experimenting with a variety of products and brands.
This discussion will address: