The Virtual Event For Leading eCommerce and Omnichannel Retail Executives

October 21st, 2020 | 12pmET - 4pmET

Transforming Retail. Together.

As retail enters Q4, focusing on the customer and customer experiences is key. Throughout the eTail Canada Virtual Event, learn from leading retailers how they build out personalized experiences—from discovery to pick-up, to post-buy communications—and what you can do to bolster your business and end 2020 on a high note.

Through easily accessible presentations, group panels, interviews and Q&A’s, you’ll learn the strategies you need to turn challenges into opportunities during a time of crisis.

New Insights, Instant Takeaways

A Head Start Against The Competition

Insider secrets, first-hand examples and intel await as our speakers talk about what a post COVID-19 retail experience encompasses.

Trusted Content For The Industry, By The Industry

eTail has been running for over 20 years. Retailers trust us to deliver well-researched programs that actually cover your biggest concerns.

Interact Live - Just Like At An eTail Event

Live chat, virtual Q&A, and more encourage involvement (almost like our conferences). Ask questions, jot down notes, and get ready to implement takeaways.

Our Speakers. Your Visionaries.

Richard Downe

Richard Downe

Director of Data Science


Erin Reynolds

Erin Reynolds

National Marketing Communications


Daniela Yanez

Daniela Yanez

Director, Digital Strategy

The Source (Bell) Electronics

Larissa Wasyliw

Larissa Wasyliw

VP of Ecomm & Marketing

Ren’s Pets

Susan Ross

Susan Ross


Peavey Industries

The eTail Canada Agenda

Customer Connections In The “New Normal”

  • 12:00 pm - 12:05 pm

    12:00 pm - 12:05 pm

  • 12:05 pm - 12:20 pm

    12:05 pm - 12:20 pm

  • 12:20 pm - 12:40 pm

    12:20 pm - 12:40 pm

    Richard Downe, Director of Data Science, Loblaw

    Artificial intelligence is a goldmine of customer data, with machines interacting one on one with the customer, collecting qualitative and quantitative data that reveals customer preferences, predicts customer behaviors, and helps you build even more sophisticated buyer personas. Learn how to:

    • Uncover previously unseen data points through machine learning
    • Move beyond data silos and manual efforts to manifest exceptional user journeys
    • Predict behavior before it happens and anticipate when a customer will be interested in a purchase so that you can capitalize on that moment
    Learn more
  • 12:40 pm - 1:00 pm

    12:40 pm - 1:00 pm

  • 1:00 pm - 1:30 pm

    1:00 pm - 1:30 pm

    Daniela Yanez, Director, Digital Strategy, The Source (Bell) Electronics
    Larissa Wasyliw, VP of Ecomm & Marketing, Ren’s Pets
    Susan Ross, VP IT, Peavey Industries

    With customers not being able to go in-store, retailers have had to flip their omni fulfilment options upside down, and customers have adapted seamlessly. During this panel, retailers discuss how they pivoted to new pick-up and delivery options and how this new way of life may be the new normal.

    • Analyzing the new fulfillment options that retailers have pivoted to
    • The war-room stories of how teams came together to break down silos to create omni-fulfillment
    • Assessing which options are viable and need to stay in the post-COVID world
    Learn more
  • 1:30 pm - 1:50 pm

    1:30 pm - 1:50 pm

  • 1:50 pm - 2:10 pm

    1:50 pm - 2:10 pm

    Erin Reynolds, National Marketing Communications, Samsonite

    When it comes to selling through social media, traditional marketing tactics don’t always apply. Samsonite’s head of national marketing communications shares her insights on how they’ve capitalized on social commerce in a big way. You’ll learn:

    • How to harness all social media offers so that you can build your own social selling machine and keep it going at high speed for years to come
    • How to use social research and content marketing interdependently in social selling
    • The nuances of content marketing you must consider to get the engagement you are aiming for? 
    Learn more
  • 2:10 pm - 2:30 pm

    2:10 pm - 2:30 pm

  • 2:30 pm - 2:35 pm

    2:30 pm - 2:35 pm

  • 2:35 pm - 3:25 pm

    2:35 pm - 3:25 pm

    During these “breakout room” roundtables led by industry thought leaders, join your retail peers to discuss today’s most pressing topics, from eMail marketing to CRM to omni-initiatives. Select one of four potential topics and walk away with new tools and strategies to apply at your organization:


    1. Navigating Digital Transformation And Its Complexity
    2. Power And Productive: Seamless, Secure, And Super-Fast Omni-Channel Strategies
    3. Personalization For New Customers—Bringing Them Into Your Brand
    4. eMail That Stands Out Inbox
    Learn more
  • 3:25 pm - 3:30 pm

    3:25 pm - 3:30 pm

    Learn more

Bringing Together The Best In Retail

Let’s Connect & Create A Custom Experience


Hi, I’m Michelle the Sponsorship Director for the eTail Canada Virtual Event. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

Rated #1 By The Community

Led By Your Peers

“Content created by marketing professionals for marketing professionals.”

Darcy Blais 
Director of Marketing 
Massage Addict

Insightful Conversations

“A unique opportunity to exchange ideas with industry peers.”

Vincent Thériault
Co-founder and Co-CEO

Trusted By The Industry

“eTail is my go-to-event for the Canadian eCommerce Industry.”

Alaa Hassan
Vice President

A One Of A Kind Community

From the Billion dollar club, to the start-ups and much more – eTail is for companies who want world-class eCommerce.

How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!

This event is exclusively for practicing retail executives. Solution providers to these organizations and others will not be allowed to attend. Please register with your full company name and your corporate email address or you risk not gaining admittance. WBR reserves the right to not admit registrants based on company type.