The Invite-Only Virtual Event for Leaders in Customer Success, Service & Support

November 17 - 18, 2020 | 12:15 - 5:10pm ET

The Field Service Connect Virtual Event


Field Service Connect is a private, invitation-only virtual event customized for leaders in customer success, service and support.

During crisis comes opportunity. The mission of Field Service Connect is to provide an interactive, high-level platform for the exchange of ideas, best practices and timely perspectives on moving beyond these turbulent times.

A Unique Experience


The Field Service Connect Virtual Event is an online forum mirroring our in-person events. We’re bringing you exclusive knowledge from top-notch industry leaders at the touch of a button.

Here's what you get when you attend:

Pre-Scheduled 1:1 Meetings

See someone on our attendee list you want to meet? Mutually matched and pre-scheduled 1:1 meetings with your prospects and peers make it easy to further business. No more fruitless conversation. No more tradeshows.

Executive-Level Content

We provide custom-made, high-level content that fosters a fruitful dialogue among participants. Engage in in-depth discussions on the economic outlook for 2020 and beyond, and prep for a “new normal”.


Exclusive Networking

Meet only the most senior-level executives in an intimate and interactive environment.

Our Speakers. Your Visionaries.

Robb Origer

Robb Origer

Vice President, In-Home Services

Dish Network

Roy Dockery

Roy Dockery

Vice President, Field Operations

Swisslog Healthcare Solutions

Steven Zannos

Steven Zannos

Senior Director, Service Delivery

Electrolux

Dave Malenfant

Dave Malenfant

Director Center for Supply Chain Innovation, Industry Liaison and Talent De

Texas Christian University, BSMA (Biotech Supply Management Alliance)

Bob Feiner

Bob Feiner

Senior Vice President, Global Partner, Education and Fulfillment Services

Dell Inc.

Sven Rothfuss

Sven Rothfuss

Head of Global Performance, Field Service and O&M

SMA America

Agustin Sanjur

Agustin Sanjur

Head of Field Service Operations, Americas,

Tetra Pak

Vito Minneci

Vito Minneci

VP North America Parts

Hobart Service, ITW

Jason Hamm

Jason Hamm

Head of Networks Operations and Services Sales, T-Mobile CU

Ericsson

Joe Lang

Joe Lang

VP Service -- Region 4

Comfort Systems USA

Mike McElrath

Mike McElrath

President

EMCOR Facilities Services

Brian L. Osborne

Brian L. Osborne

Client Delivery Executive

Toshiba Global Commerce Solutions

Chris Lemley

Chris Lemley

Executive Director, Managed Services - Americas

Toshiba Global Commerce Solutions

Steve Petruk

Steve Petruk

President, Business Process Outsourcing

COMPUTER GENERATED SOLUTIONS INC.

Doug Stephen

Doug Stephen

President Learning Division, Teamwork AR

COMPUTER GENERATED SOLUTIONS INC.

Moe Mustafa

Moe Mustafa

Retired Vice President, Field Service, AT&T

AT&T

Alvaro Pombo

Alvaro Pombo

CEO

ProntoForms

Agenda At A Glance

All Session times displayed in Eastern Time

Tuesday 17th

12:15 pm - 12:25 pm

DELEGATE ORIENTATION

12:25 pm - 12:30 pm

CHAIRPERSONS OPENING WELCOME & OPENING REMARKS

12:30 pm - 1:00 pm

PANEL DISCUSSION: Moving With The Speed Of The Pandemic – Adapting To Become An Agile And Innovative Service Organization

1:00 pm - 1:30 pm

KEYNOTE: Industry 4.0 And The Future Of Field Service: Utilizing Technological Innovations To Expand The Boundaries Of Customer Support

1:30 pm - 2:00 pm

FIRESIDE CHAT: Making Leaps Through Digitization And Connected Service

2:00 pm - 2:30 pm

FIRESIDE CHAT: Accelerating Digital Transformation In The Field: Executive Insights

2:30 pm - 2:45 pm

BREAK

2:45 pm - 3:15 pm

KEYNOTE: Driving Technician Productivity Through Logistics Innovation

3:15 pm - 3:45 pm

KEYNOTE: Bringing Your Remote Service Up To Speed

3:45 pm - 4:15 pm

PANEL DISCUSSION: Customer Experience

4:15 pm - 4:25 pm

TRANSITION INTO INTERACTIVE VIP ROUNDTABLES:

4:25 pm - 5:10 pm

INTERACTIVE ROUNDTABLES:

Wednesday 18th

12:40 pm - 12:45 pm

Chairperson’s Welcome & Opening Remarks

12:45 pm - 1:15 pm

FIRESIDE CHAT: Alleviating Safety Concerns - How To Keep Both Staff And Customers Safe And Sane In A Time Of Crisis

1:15 pm - 1:45 pm

FIRESIDE CHAT: Leveraging Data And Cutting-Edge Technologies To Serve Your Customers In A Socially Distanced World

1:45 pm - 2:15 pm

FIRESIDE CHAT: Rebuilding And Reframing Service Offerings To be More Flexible And Meet Your Customer Needs In Challenging Times

2:15 pm - 2:30 pm

BREAK

2:30 pm - 3:00 pm

PANEL DISCUSSION: How Toshiba Global Commerce Solutions Uses AR And Remote Assistance In Field Services To Improve The Consumer Experience And Drive Down Cost

3:00 pm - 3:30 pm

FIRESIDE CHAT: Becoming A Customer Centric Organization

3:30 pm - 4:00 pm

FIRESIDE CHAT: Training, Information & Knowledge Management In A Covid and Post Covid World

4:00 pm - 4:10 pm

TRANSITION INTO INTERACTIVE VIP ROUNDTABLES:

4:10 pm - 4:55 pm

INTERACTIVE ROUNDTABLES:

Word On The Street

"It’s a good balance between general sessions, round tables and one-to-one meetings. I’ll follow-up with the solutions providers I met and very much enjoyed the presentations during the general sessions. This is what I need to improve my own operations. Great job!"

Didier Teiller
SVP, Customer Care
 LECTRA

“I like the small group format, it allow one-on-ones to discuss challenges, opportunities and strategies. The 30 minute vendor meetings are very effective in determining next step, or not.”

Brian Craft
Director, National Service
 ALIXA RX

"The event was really designed around the attendees with plenty of time for networking, great presentations, and roundtable discussions. Attendees could selectively meet 1-on-1 with vendors in a low-pressure setting. My biggest take-aways were based on insights gained from other industry peers, which provided great value!”

Peter Seyfert
Director
 SIEMENS DIGITAL BUILDINGS

Bringing Together The Best In Service

Let’s Connect & Create A Custom Experience

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Hi, I'm Felippe, the Sponsorship Director for Field Service Connect Virtual Event. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

Our Sponsors:

How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!