Field Service Connect Virtual Event

The Invite-Only Virtual Event for Leaders in Customer Success, Service & Support

November 17 - 18, 2020 | 12:45 - 4:00pm ET

Advancing Service Together

Field Service Connect is a private, invitation-only virtual event customized for leaders in customer success, service and support.

During crisis comes opportunity. The mission of Field Service Connect is to provide an interactive, high-level platform for the exchange of ideas, best practices and timely perspectives on moving beyond these turbulent times.

A Unique Experience


The Field Service Connect Virtual Event is an online forum mirroring our in-person events. We’re bringing you exclusive knowledge from top-notch industry leaders at the touch of a button.

Here's what you get when you attend:

Pre-Scheduled 1:1 Meetings

See someone on our attendee list you want to meet? Mutually matched and pre-scheduled 1:1 meetings with your prospects and peers make it easy to further business. No more fruitless conversation. No more tradeshows.

Executive-Level Content

We provide custom-made, high-level content that fosters a fruitful dialogue among participants. Engage in in-depth discussions on the economic outlook for 2020 and beyond, and prep for a “new normal”.


Exclusive Networking

Meet only the most senior-level executives in an intimate and interactive environment.

Our Speakers:

Robb Origer

Robb Origer

Vice President, In-Home Services

Dish Network

Roy Dockery

Roy Dockery

Vice President, Field Operations

Swisslog Healthcare Solutions

Steven Zannos

Steven Zannos

Senior Director, Service Delivery

Electrolux

Dave Malenfant

Dave Malenfant

Director Center for Supply Chain Innovation, Industry Liaison and Talent De

Texas Christian University, BSMA (Biotech Supply Management Alliance)

Rich Smith

Rich Smith

VP Product & Services

Komatsu America Corp.

Bob Feiner

Bob Feiner

Senior Vice President, Global Partner, Education and Fulfillment Services

Dell Inc.

Sven Rothfuss

Sven Rothfuss

Head of Global Performance, Field Service and O&M

SMA America

Agustin Sanjur

Agustin Sanjur

Head of Field Service Operations, Americas,

Tetra Pak

Vito Minneci

Vito Minneci

VP North America Parts

Hobart Service, ITW

Stephen McPhee

Stephen McPhee

Head of Service, North & South America, Lab Solutions

MilliporeSigma

Jason Hamm

Jason Hamm

Head of Networks Business Transformation

Ericsson

Field Service Connect Virtual Event Agenda

All Session times displayed in Eastern Time

Day One – November 17, 2020

  • 12:45 pm - 12:55 pm

    12:45 pm - 12:55 pm

  • 12:55 pm - 1:00 pm

    12:55 pm - 1:00 pm

  • 1:00 pm - 1:30 pm

    1:00 pm - 1:30 pm

    Roy Dockery, Vice President, Field Operations, Swisslog Healthcare Solutions
    Robb Origer, Vice President, In-Home Services, Dish Network
    Jason Hamm, Head of Networks Business Transformation, Ericsson

  • 1:30 pm - 2:00 pm

    1:30 pm - 2:00 pm

    Jason Hamm, Head of Networks Business Transformation, Ericsson
    Agustin Sanjur, Head of Field Service Operations, Americas,, Tetra Pak

  • 2:00 pm - 2:30 pm

    2:00 pm - 2:30 pm

  • 2:30 pm - 2:45 pm

    2:30 pm - 2:45 pm

  • 2:45 pm - 3:05 pm

    2:45 pm - 3:05 pm

  • 1:05 pm - 1:35 pm

    1:05 pm - 1:35 pm

    Rich Smith, VP Product & Services, Komatsu America Corp.

  • 3:35 pm - 4:05 pm

    3:35 pm - 4:05 pm

  • 4:05 pm - 4:15 pm

    4:05 pm - 4:15 pm

  • 4:15 pm - 5:00 pm

    4:15 pm - 5:00 pm

    Topics may include:

    • Predictive Analytics & Decreasing Downtime Through Machine-2-Machine Communications 
    • Managing The Gap Of Service Talent During COVID-19
    • Embracing Diversity And Inclusion In Your Company Culture
Driving Higher Customer Success & Experiences With AR, IoT And Wearables
    • Developing Trust, Transparency & Security in a Data-Driven World
    • Creating An Infrastructure To Enable Customer-Driven Data Intelligence and KPIs
    • Best Practices For Service Agreements: Identifying The Right Strategic Pricing For Spare Parts & Service
    Learn more

Day Two – Nov 18, 2020

  • 12:40 pm - 12:45 pm

    12:40 pm - 12:45 pm

  • 12:45 pm - 1:15 pm

    12:45 pm - 1:15 pm

    Vito Minneci, VP North America Parts, Hobart Service, ITW
    Sven Rothfuss, Head of Global Performance, Field Service and O&M, SMA America

  • 1:15 pm - 1:45 pm

    1:15 pm - 1:45 pm

    Bob Feiner, Senior Vice President, Global Partner, Education and Fulfillment Services, Dell Inc.

  • 1:45 pm - 2:15 pm

    1:45 pm - 2:15 pm

    Roy Dockery, Vice President, Field Operations, Swisslog Healthcare Solutions

  • 2:15 pm - 2:30 pm

    2:15 pm - 2:30 pm

  • 2:30 pm - 3:00 pm

    2:30 pm - 3:00 pm

  • 3:00 pm - 3:30 pm

    3:00 pm - 3:30 pm

    Robb Origer, Vice President, In-Home Services, Dish Network

  • 3:30 pm - 4:00 pm

    3:30 pm - 4:00 pm

    Steven Zannos, Senior Director, Service Delivery, Electrolux

  • 4:00 pm - 4:10 pm

    4:00 pm - 4:10 pm

  • 4:10 pm - 4:55 pm

    4:10 pm - 4:55 pm

    Roy Dockery, Vice President, Field Operations, Swisslog Healthcare Solutions
    Dave Malenfant, Director Center for Supply Chain Innovation, Industry Liaison and Talent De, Texas Christian University, BSMA (Biotech Supply Management Alliance)
    Steven Zannos, Senior Director, Service Delivery, Electrolux
    Stephen McPhee, Head of Service, North & South America, Lab Solutions, MilliporeSigma

    Topics may include:


    1.      ROUNDTABLE: Embracing Diversity And Inclusion In Your Company Culture

    Roy A Dockery, VP of Customer Care, Swisslog Healthcare North America

     

    2.      ROUNDTABLE: Knowledge Tools And Training To Improve Customer Engagement 

    Steven Zannos, Sr. Director, Customer Care, Electroux Major Appliances

     

    3.      ROUNDTABLE: Tackling Supply Chain Issues

    M. Dave Malenfant, Director, Outreach & Partnerships, Center for Supply Chain Innovation


    1. ROUNDTABLE: Creating An Infrastructure To Enable Customer-Driven Data Intelligence and KPIs

    Stephen McPhee, Head of Commercial Lab Water Americas, MilliporeSigma

    Learn more

Word on the Street

"It’s a good balance between general sessions, round tables and one-to-one meetings. I’ll follow-up with the solutions providers I met and very much enjoyed the presentations during the general sessions. This is what I need to improve my own operations. Great job!"

Didier Teiller
SVP, Customer Care
 LECTRA

“I like the small group format, it allow one-on-ones to discuss challenges, opportunities and strategies. The 30 minute vendor meetings are very effective in determining next step, or not.”

Brian Craft
Director, National Service
 ALIXA RX

"The event was really designed around the attendees with plenty of time for networking, great presentations, and roundtable discussions. Attendees could selectively meet 1-on-1 with vendors in a low-pressure setting. My biggest take-aways were based on insights gained from other industry peers, which provided great value!”

Peter Seyfert
Director
 SIEMENS DIGITAL BUILDINGS

Bringing Together The Best In Service

Why You Should Listen In

No Cost If You Qualify

All sessions are free of charge for qualifying attendees. This is major value at ZERO cost.




Always Accessible Content

If you can't make all of the sessions, no biggie. Everyone registered gets a copy of the on-demand sessions.


No OOO Necessary

Enjoy all the perks of a live event from the comfort of your own home.



How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!