Ben is a visual communications expert with over 20 years of experience in video conferencing and streaming technologies. He passionate about using video, AR, and AI technologies to solve real world challenges to make people more effective at their work. At SightCall Ben leads the Product Marketing team and is responsible for driving product vision.
1.ROUNDTABLE: Empower Technicians With Real-Time Knowledge And Parts Detail To Optimize Service Delivery
Josh Russell, Group Director Product Management, MIZE
Customers are holding manufacturers and dealerships to very high standards and expect fast service. Technicians today more than ever, need the tools and real-time information to provide it.
Join us for a round table discussion on how to optimize service delivery and empower and enable your service technicians with the right knowledge, parts, and tools. We will discuss:
2.ROUNDTABLE: Connected Field Service Discussing How To Do More From A Distance
Jonathan Weiss - Vice President - Emerging Technologies - Software AG
How can field service organizations continue to deliver high quality service to their clients during a time when they're limited by the amount of in-person interactions?
Join our roundtable as we discuss how getting assets connected in the field can enable remote monitoring and servicing, helping to lower maintenance costs, reduce unplanned downtime and proactively address unforeseen issues. Key discussion points include:
3.ROUNDTABLE: AR And The Return To Work: How Visual Assistance Improves Technician Effectiveness And Profitability Amid COVID-19
Ben Pinkerton, Vice President Product Marketing, SightCall
2020 has been a year of rapid digital transformation for field service and customer service organizations worldwide. As a result, Gartner predicts that AR technology is rapidly approaching mainstream adoption. AR-powered visual assistance helps service leaders to minimize service disruptions, maintain operations, prioritize safety and even improve profitability amid COVID-19.
This roundtable will discuss the challenges facing service organizations today. Using real use cases, we will discuss how companies like GE Healthcare and Kraft-Heinz successfully use AR visual assistance today to:
-Reduce truck rolls while improving fix rates and equipment uptime
-Decrease technician training time while retaining tribal knowledge
-Develop new revenue streams by monetizing AR video support
-Improve the customer experience through remote repairs and remote sales