The Invite-Only Virtual Event for Leaders in Customer Success, Service & Support
November 17 - 18, 2020 | 12:15 - 5:10pm ET
Dave Malenfant
Director Center for Supply Chain Innovation, Industry Liaison and Talent De Texas Christian University, BSMA (Biotech Supply Management Alliance)Day Two – Nov 18, 2020
4:10 PM INTERACTIVE VIP ROUNDTABLES:
Topics may include:
1. ROUNDTABLE: Embracing Diversity And Inclusion In Your Company Culture
Roy A Dockery, VP of Customer Care, Swisslog Healthcare North America
2. ROUNDTABLE: Knowledge Tools And Training To Improve Customer Engagement
Steven Zannos, Sr. Director, Customer Care, Electroux Major Appliances
3. ROUNDTABLE: Tackling Supply Chain Issues
M. Dave Malenfant, Director, Outreach & Partnerships, Center for Supply Chain Innovation
4.ROUNDTABLE: Leveraging Digital Tools To Augment In-Home Service
Moe Mustafa, Retired VP Field Service, AT&T
- how do you install or repair service while minimizing customer face to face contact
- leveraging digital tools to facilitate interaction
- ensuring safety first in all points of contacts
