The Invite-Only Virtual Event for Leaders in Customer Success, Service & Support

November 17 - 18, 2020 | 12:15 - 5:10pm ET

Kristen Weaver

Director Global Service Technology BD

Kristen Weaver has spent the last 6 years in Technical Service with Becton Dickinson, and Company. In her tenure, she has held regional leadership roles in call center support, continuous improvement, and led the alignment of service organizations across multiple business units.  Her current role includes global responsibility to deliver strategy and execution for remote resolution, predictive analytics, and technology platform management.

Kristen holds a Bachelor of Science from James Madison University and a Master of Science from Drexel College of Medicine.  Prior to BD, Kristen work in academia, pharmaceuticals, and biotech as a scientist working in drug discovery and assay development for clinical applications.


Day One – November 17, 2020

Tuesday, November 17th, 2020