The Invite-Only Virtual Event for Leaders in Customer Success, Service & Support

November 17 - 18, 2020 | 12:15 - 5:10pm ET

Len Nicholson

VP of IT Business Services & Transformation Smithfield Foods

Len is currently the Vice President of IT Business Services & Transformation, where he partners with the various lines of business to identify opportunities where Smithfield can leverage technology to generate favorable business outcomes. Len oversees the IT Demand Management and Delivery of Smithfield’s portfolio of technology initiatives. In this role, Len is responsible for IT strategy, Program Management Office, Organizational Change Management, Business Analysis, Business Engagement and Digital Transformation. He recently completed a 3-year business transformation project that involved merging multiple operating companies into 1 for the US Manufacturing operation. Len joined Smithfield Foods back in 2010 and has held 7 different leadership positions in his tenure with the company; with a common theme of delivering business value. Prior to this current role; Len held various progressive financial management positions with Smithfield and other Fortune 500 companies. Len has over 27 years of experience in Accounting, Financial Management and Technology across multiple industries. Len holds a Bachelor of Science degree from the University of Virginia and a Masters of Business Administration from the Mason School of Business at William & Mary. Len resides in Hampton, Virginia with his family- wife Nicole and daughter Lauryn. He is active in the community and enjoys volunteering with his daughter’s high school.

Day One – November 17, 2020

Tuesday, November 17th, 2020

2:00 PM KEYNOTE: Accelerating Digital Transformation In The Field: Executive Insights

Field and tech executives will join Alvaro Pombo, CEO of ProntoForms, to discuss how their organizations have accelerated their digital transformation and tackled the growing demands and evolving requirements of this new business climate.


This session is especially prudent to attendees as many are calculating the next steps their organizations will make as they recover from COVID-19. Now, more than ever, organizations need to empower their field teams to collect and connect powerful data across their tech stack, digitize processes, and scale solutions that work across teams and business silos. Attendees will also be presented with a solution blueprint of how organizations have achieved just that.