The Invite-Only Virtual Event for Leaders in Customer Success, Service & Support

November 17 - 18, 2020 | 12:15 - 5:10pm ET

Moe Mustafa

Retired Vice President, Field Service, AT&T AT&T

Moe has over 35 years of experience in technology and telecommunications in multiple industries including telecommunications, oil & gas, energy, and retail.  Moe has recently retired from his role as VP of Field Services at AT&T, where he delivered products and services to consumers and businesses and is now  principal & advisor for VoyEdge.

Moe has served in various Engineering and Operations leadership positions within AT&T. His responsibilities included: Operations and Maintenance of Wireline and Wireless CORE Network at AT&T in the East Region; RF Performance & Design, Construction, Transport, Product Development, and the Maintenance and Installation of Network elements. He also served as a General Manager for Eastern and Coastal Georgia markets responsible for all aspects of the market's P&L including Sales, Marketing, business and technical operations. Prior to joining the AT&T, Moe held various leadership positions in Telecommunications and Information Technology in various industries including Energy, Oil & Gas, and Retail Sectors.

Moe earned his bachelor’s degree in Electrical Engineering from the University of Washington and holds an MBA from the Florida Institute of Technology. He is very active in the community and leads many community initiatives including mentoring community youth.  In his spare time, he enjoys reading and outdoor sports.

Day Two – Nov 18, 2020

4:10 PM INTERACTIVE VIP ROUNDTABLES:

Topics may include:


1.      ROUNDTABLE: Embracing Diversity And Inclusion In Your Company Culture

Roy A Dockery, VP of Customer Care, Swisslog Healthcare North America

 

2.      ROUNDTABLE: Knowledge Tools And Training To Improve Customer Engagement 

Steven Zannos, Sr. Director, Customer Care, Electroux Major Appliances

 

3.      ROUNDTABLE: Tackling Supply Chain Issues

M. Dave Malenfant, Director, Outreach & Partnerships, Center for Supply Chain Innovation


4.ROUNDTABLE: Leveraging Digital Tools To Augment In-Home Service

Moe Mustafa, Retired VP Field Service, AT&T

- how do you install or repair service while minimizing customer face to face contact 

- leveraging digital tools to facilitate interaction 

- ensuring safety first in all points of contacts