The Invite-Only Virtual Event for Leaders in Customer Success, Service & Support
November 17 - 18, 2020 | 12:15 - 5:10pm ET
Steven Zannos
Senior Director, Service Delivery Electrolux
Steve Zannos
is the Senior Director of Customer Care North America at Electrolux, a global manufacturer
of major appliances that includes the Frigidaire, Electrolux and AEG
brands. He is responsible for the Field
Service, Warranty Administration and Customer Engagement Center Teams in the US
and Canada, which consists of over 700 employees. Steve joined Electrolux in 2016 and has 25
years of customer service experience in the automotive, home appliance,
consumer electronics and outdoor power equipment industries.
Steve holds a
Bachelor’s Degree from Rensselaer Polytechnic Institute and an MBA from the
University of Miami. He also manages the
largest customer service LinkedIn group, Customer Service Professionals, with over
155,000 members.
Day Two – Nov 18, 2020
4:10 PM INTERACTIVE VIP ROUNDTABLES:
Topics may include:
1. ROUNDTABLE: Embracing Diversity And Inclusion In Your Company Culture
Roy A Dockery, VP of Customer Care, Swisslog Healthcare North America
2. ROUNDTABLE: Knowledge Tools And Training To Improve Customer Engagement
Steven Zannos, Sr. Director, Customer Care, Electroux Major Appliances
3. ROUNDTABLE: Tackling Supply Chain Issues
M. Dave Malenfant, Director, Outreach & Partnerships, Center for Supply Chain Innovation
4.ROUNDTABLE: Leveraging Digital Tools To Augment In-Home Service
Moe Mustafa, Retired VP Field Service, AT&T
- how do you install or repair service while minimizing customer face to face contact
- leveraging digital tools to facilitate interaction
- ensuring safety first in all points of contacts
