The Invite-Only Virtual Event for Leaders in Customer Success, Service & Support

July 20-21, 2021| 1:00pm ET

Field Service Connect Virtual Event

Since 2003, Field Service has been bringing together the world’s leading service organizations to benchmark, establish best practices, embrace new technologies, and build a strong network to optimize field operations and increase service revenue. 

Field Service Connect is a private, invitation-only virtual event customized for leaders in customer success, service and support.

Attendees receive access to all educational content (fireside chats, panels, keynotes, think tanks, and roundtables) delivered by other senior executives and get the opportunity to have pre-scheduled 1-to-1 meetings with solution providers who can help you keep your company competitive and thriving.

A Unique Experience

The Field Service Connect Virtual Event is an online forum mirroring our in-person events. We’re bringing you exclusive knowledge from top-notch industry leaders at the touch of a button.

Here's what you get when you attend:

Pre-Scheduled 1:1 Meetings

See someone on our attendee list you want to meet? Mutually matched and pre-scheduled 1:1 meetings with your prospects and peers make it easy to further business. No more fruitless conversation. No more tradeshows.

Executive-Level Content

We provide custom-made, high-level content that fosters a fruitful dialogue among participants. Engage in in-depth discussions on how to optimize field operations and increase service revenue.

Exclusive Networking

Meet only the most senior-level executives in an intimate and interactive environment.

Field Service Connect Virtual Event Agenda

All Session times displayed in Eastern Time

Day One – July 20, 2021

    Enabling Hybrid Operations In The Post-Pandemic Economy While Elevating Service, Revenue And Profit

  • 12:15 pm - 1:00 pm

    12:15 pm - 1:00 pm

    Connect in a private Zoom rooms with leaders who do what you do. Benchmark, share and learn from each other. Select one of these three groups:

    • Global Heads/SVPs/VPs of Customer/Field Services
    • Knowledge Capture - Data Analytics/Benchmarking

    NOTE: Pre-event sign-up required. Limited seating available. For Field Service leaders only please.

    Learn more
  • 1:00 pm - 1:10 pm

    1:00 pm - 1:10 pm

  • 1:10 pm - 1:20 pm

    1:10 pm - 1:20 pm

  • 1:20 pm - 2:00 pm

    1:20 pm - 2:00 pm

  • 2:00 pm - 2:20 pm

    2:00 pm - 2:20 pm

  • 2:20 pm - 2:40 pm

    2:20 pm - 2:40 pm

  • 2:40 pm - 3:00 pm

    2:40 pm - 3:00 pm

    Learn more
  • 3:10 pm - 3:40 pm

    3:10 pm - 3:40 pm

  • 3:40 pm - 4:00 pm

    3:40 pm - 4:00 pm

  • 4:00 pm - 4:20 pm

    4:00 pm - 4:20 pm

  • 4:20 pm - 4:25 pm

    4:20 pm - 4:25 pm

  • 4:25 pm - 5:10 pm

    4:25 pm - 5:10 pm

    Topics Could Include:

    1. Leveraging Cloud for Secure, Data-Driven Field Operations
    2. Virtual Service and Support in a Touchless Environment
    3. Transforming Your Service Business with Machine Learning and AI
    4. Driving Service Resiliency with IoT and Service Automation
    Learn more
  • 5:10 pm - 5:10 pm

    5:10 pm - 5:10 pm

Day Two – July 21, 2021

    Accelerating Service Digitalization And Data Analytics To Improve Customer Experience, Technician Proficiency And Job Satisfaction

  • 12:15 pm - 1:00 pm

    12:15 pm - 1:00 pm

    Join us for this fun and interactive meet-and-greet session, where you can Connect with multiple industry leaders in quick 5 minute, 1:1 meetings.

    NOTE: Pre-event sign-up required. Limited seating available.

    Learn more
  • 1:00 pm - 1:10 pm

    1:00 pm - 1:10 pm

  • 1:10 pm - 1:50 pm

    1:10 pm - 1:50 pm

  • 1:50 pm - 2:10 pm

    1:50 pm - 2:10 pm

  • 2:10 pm - 2:30 pm

    2:10 pm - 2:30 pm

  • 2:30 pm - 2:50 pm

    2:30 pm - 2:50 pm

  • 2:50 pm - 3:30 pm

    2:50 pm - 3:30 pm

    Learn more
  • 3:10 pm - 3:30 pm

    3:10 pm - 3:30 pm

  • 3:30 pm - 3:50 pm

    3:30 pm - 3:50 pm

  • 3:50 pm - 4:30 pm

    3:50 pm - 4:30 pm

  • 4:30 pm - 4:30 pm

    4:30 pm - 4:30 pm

Word On The Street

"It’s a good balance between general sessions, round tables and one-to-one meetings. I’ll follow-up with the solutions providers I met and very much enjoyed the presentations during the general sessions. This is what I need to improve my own operations."

Didier Teiller
SVP, Customer Care

“I like the small group format, it allow one-on-ones to discuss challenges, opportunities and strategies. The 30 minute vendor meetings are very effective in determining next step.”

Brian Craft
Director, National Service

"The event was really designed around the attendees with plenty of time for networking, great presentations, and roundtable discussions. Attendees could selectively meet 1-on-1 with vendors in a low-pressure setting. My biggest take-aways were based on insights gained from other industry peers, which provided great value!”

Peter Seyfert

Bringing Together The Best In Service

Let’s Connect & Create A Custom Experience


Hi, I'm Rachel, the Sponsorship Director for Field Service Connect Virtual Event. I'm here to help you maximize your experience by designing a sponsorship to fit your exact needs. Reach out by clicking the button below and I’ll be in touch within 24 hours. 

Sponsorship Options To Fit Your Needs

1-To-1 Meetings

Guaranteed. Meet face to face with pre-qualified and profiled delegates who have identified they are currently sourcing your solutions, with budget to do so.

Speaking Roles

Whether as keynote speaker or joining a panel, your solutions will be showcased in front of a highly targeted (and engaged!) group of actual decision makers.

Roundtable Host

Interaction you'll love!  You control the conversation in this intimate setting with the senior level executives you want to advance your business.

Spend Insights

All delegates are profiled for spend areas and timelines to simplify your prospect search. Identify companies seeking your solutions in this unique report.

Your Target Audience

Word On The Street


“The conference was excellent! It was small and intimate enabling much better networking for all, there was time and
opportunity to learn from each other, and there were some interesting vendors who could share potential solutions with us.”

Tim Spencer
SVP and General Manager Service Operations


“It provides chance to be with peers in a small setting. The format is great and provides some insight to what other folks are doing, dealing with and solutions being implemented.”

Ray West
Director North American Field Service


“It is very focused on strategic issues with higher seniority team members. The vendor interaction is controlled and very effective.”

Charles Hughes
Technical Site Services Vice President

How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!

This event is exclusively for service and support executives. Solution providers to these organizations and others will not be allowed to attend. Please register with your full company name and your corporate email address or you risk not gaining admittance. WBR reserves the right to not admit registrants based on company type.